I could not be more dissatisfied with this product as used on my Sprint HTC Touch Diamond phone. There are two main reasons I am canceling. First, the interface is HORRIBLE. Not only is the UI inconsistent and marginally functional, but it looks primitive, at best. Messages rarely ever play the first time ‘play’ is clicked. Often, they stick part-way through and I have to rewind and push play over and over. Many times the application just crashes. More annoyingly, the audio only plays over the speaker (like music) instead of through the earpiece (like calls and VMs). So I can only check my messages when I’m alone, which isn’t often. Beyond these problems, the Interface designers have done a horrible job for windows mobile and this fact is amplified when compared to the stylish Touch Flo interface on my phone. All the graphics are text-based and pathetically unpolished. It appears as though ZERO effort went into styling the look and feel. I’m sure a middle-school computer science class participant could produce a more appealing front-end. The website is nearly as bad. Were the ‘logout’ and ‘back’ buttons I’m looking at, right now, designed by kindergartners? Even your logo is a graphic design nightmare. ALL OF YOUR GRAPHIC DESIGNERS NEED TO BE FIRED, IMMEDIATELY. Hire someone competent and sales will spike, guaranteed. Look at the iPhone’s visual voicemail interface and capture at least a fraction of their quality UI design. The last reason I’m canceling, is because of Sprint. They setup the VM forwarding in a way that generates $0.20/min charges during each forwarded voicemail call. Even though I have the “simply everything” plan. After discussing this with several tech support reps, there is no way around this charge. Last month, my bill was $20 higher for using this service. This is no fault of yours but I cannot continue to pay so much money for something so poor in quality. If it had the visual appeal of a modern application, I’d even consider $25 because I LOVE LOVE LOVE visual voicemail. Sadly, I just hate, hate, hate your interface. Seriously, please consider firing your graphics people. ASAP!!!!