Posted by ketyung
on Apr/14/2008
at 4:44 am
Google and SalesForce.com now have teamed up to fight Microsoft. The need for more solid online applications. Now Google is gonna integrate its online office suite (Google Docs, Google Spreadsheet etc) with SalesForce’s online CRM (Customer Relationship Management) app.
Having SalesForce’s CRM integrated with the Google office suite definitely makes the SalesForce CRM a killer app. Now you will have a better usability on SalesForce’s CRM with various Google apps integrated with it including email, word processing and spreadsheet programs etc. For example, collaborating with customers using the CRM app via email can be kept track within the customer’s sales record. And collaborating in group is now possible by using Google Talk or IM. Furthermore, you could make use of Google Docs or Google Spreadsheet to give you all the flexibility to draft a free-format quotation for your customers on the fly within the CRM app.
The two team up is to target Microsoft’s CRM software , which is integrated with Microsoft’s own office suite. But the difference is Microsoft’s CRM and office suite will need you to install them on your computer, whereas the apps of Google and SalesForce, need you only to work online.
We’ll be getting more and more online applications as the Internet speed is getting faster. Online apps are simply handy as once you’re hooked up to the Internet, you could then start working on it. And store your documents online and it’ll be accessible anytime you get to hook up with an Internet-connected computer. This is particularly useful for those who’re always on the go, which forgetting your laptop or portable hard drive or flash drive is not a big issue now.
The newly integrated online application of Google and SalesForce.com is now called Salesforce for Google Apps, and the app will be made for Salesforce customers at no additional cost starting today.
via [Buzz Corner] via [Digg]
CRM,Customer Relationship Management,Salesforce,Google,Microsoft
Technorati Tags: CRM, Customer Relationship Management, Salesforce, Google, Microsoft
February 2nd, 2009 at 3:13 pm
While I don’t think MS is going anywhere anytime soon, google apps is definitely giving them a run for their money. I just recently started using google apps and I have to say I am impressed with how easy it is. When I was doing research before choosing an online app, I found a site that was a good reference for online apps and the options available – http://www.itstrategists.com/online-applications.aspx is a good resource.