Posted by ketyung
on Dec/25/2007
at 5:13 am
Magic Jack is a little USB device, which you can hook it up to your computer’s USB port to make calls to any home telephones. To use it, connect Magic Jack to your computer’s USB port, plug a telephone line home phone to the RJ11 port (phone jack) of Magic Jack and the software on it will load automatically to let you dial your numbers for making calls.
Magic Jack costs you only $39.95 for the first year and $19.95 for subsequent years. It’s a complete phone service that comes with a phone number, that you can make local and long distance calls. Besides, it includes free voicemail service for receiving messages whether you’re offline or online. Some other common services seen in phone services such as caller ID, call waiting, free directory assistance, call forwarding, free three way calling, and 911 are also included with Magic Jack. MagicJack also comes with couple of international prepaid packages starting at $5.
This is useful for geeks who always stay in front of the computers. Of course, it wouldn’t be that convenient for some users as making calls will need to have your computers turned on. Anyway, it’s simply a cheap package, which has no charges for usage.
Update: A little correction and my apology here for having left some people confused about the MagicJack. The sentence above mentions “plug a telephone line to MagicJack” has been corrected, it shall be “plug a home phone to the other end of MagicJack that has a phone jack” does NOT mean you need a home telephone line to route your calls out in conventional telephony network in this case. MagicJack actually comes with one end is the USB port for hooking up to your computer and the other end is a RJ11 port (phone jack) that you can connect to any home telephone to make calls! To put it short, MagicJack uses VOIP to route your calls to MagicJack routing center and then it subsequently routes your calls to other home phones in the US. In this case, your computer will need an Internet access such as DSL, cable modem, other broadbands and WiFi etc. You can find more about it on MagicJack FAQ Page
Or More purchase options for Magic Jack
via [SlipperyBrick]
December 25th, 2007 at 6:00 pm
Does this work in Malaysia?
December 25th, 2007 at 6:34 pm
Hi ben, it’s meant for US and Canada only
December 31st, 2007 at 6:55 pm
The above description says “plug a telephone line to Magic Jack”. Of course you can make calls since the phone line provides the dial tone. This sounds like a rip-off for people who don’t realize what a telephone line does.
January 3rd, 2008 at 11:47 am
Is this a good peoduct? Carol
January 3rd, 2008 at 11:49 am
Is this for real?
January 6th, 2008 at 10:12 pm
As the article says (and their website describes, see MagicJack.com), the phone instrument plugs into the Magic Jack. The Magic Jack plugs into a computer USB port. The computer must be connected to a broadband internet service (only 80 kbps is needed, which is more than dial up usually provides, and less than most broadband.)
My understanding from their website, is that you place a VoIP phone call to them (an internet phone call) and they then route it into the normal US phone system (or VoIP to VoIP if you are calling another subscriber.)
If you are interested, check out the FAQ on their website. There appear to be some wrinkles about international calls (works MagicJack to MagicJack, or OUT of the international country INTO the US – obviously, they aren’t going to make a free international land line phone call for you!), and the computer must be on, unlike some competing VoIP providers hardware (for example, those that plug directly into a router rather than going through a computer).
It is much cheaper partially because they will be serving localized ads to you on part of their computer display. Doesn’t look too intrusive: see website or one of the many media reviews.
January 7th, 2008 at 7:56 am
Hi Matt, you should be correct, it’s a VOIP which your computer initiates a VOIP call to the center and then the center will route to normal US phone system.
January 12th, 2008 at 10:39 am
hi magic jack .com I recieved magic jack phone today . 1-12-08 . I THOUGMT YO WERE UP AN RUNING WITH MAC COMPUTERS ,, NOT SO! WHEN WILL THIS MAGIC JACK WORK IN MY MAC COMPUTER ? PLEASE ADVISE ME . I TOLD SO MANY FRIENDS ABOUT THIS AN NOW I DONT KNOW WHAT TO SAY. I NEED HELP PLEASE LET ME KNOW IF I LOST MY MONEY OR NOT . WHY DID YOU SEND THIS MAGIC JACK ,WHEN ITOLD YOU I HAD A MAC COMPUTER FROM THE START? DO I NEED TO RETURN IT? MY PHONE NUMBER IS 610 873 2589 PLEASE ANSWER SOON, THANK YOU EDWARD FLAFFE
January 12th, 2008 at 10:44 am
MAGIC JACK IS NOT WORKING IN MY MAC COMPUTER ! PLEASE ADVISE ME . 610 873 2589 THANK YOU . EDWARD FLAGGE
January 13th, 2008 at 1:01 am
Hi edward,
I’m not representing MagicJack. The MagicJack just happened to feature on my blog, which I found it’s worth a post. Btw, regarding the question why MagicJack ain’t work on your Mac machine, you can find out more from the MagicJack website here, about Mac upgrade. Hope it helps. Anyway, I’ll try forward your question to MagicJack.
January 15th, 2008 at 9:18 am
I can’t get magic jack to work. there is a tone, and it sounds the number I input, but it never connects. what do I do? Frustrated. srt
January 17th, 2008 at 2:39 am
Do you need a “home” phone to make this work??? Or, can the home phone be eliminated? If it cannot then what is the point?
I thought this would eliminate those monthly charges … or is this to just eliminate the “long distance” charges?
January 17th, 2008 at 5:47 am
I think the home phone line here is for calling the MagicJack route center, which you are not subject to any charges. From the route center they’ll route your call to any US phone system
January 17th, 2008 at 8:12 pm
I want to get magic jack, But my Question is I have DSL, so if I get ride of my home phone how do I get the magic jack to work?
January 17th, 2008 at 9:27 pm
Hi everybody, so sorry, perhaps the missed out sentence in this post left some of you in confusion. I’ve done the update. For the case of magic jack it actually comes with a phone jack at one end which you needs to connect to a phone line that is connected to a home telephone. And the other end is a USB port for you to hook up to your PC that you need Internet connection for VOIP. Read the update of this post again above and also the FAQ page on MagicJack website
January 17th, 2008 at 9:58 pm
Hi Janice, to clarify, the home phone here means the device. The advantage is you can connect to any home telephone set (the device), it’s not like other VOIP service that you have to use headphones and mics. MagicJack works with any home phone..
January 19th, 2008 at 3:57 pm
can you be on the phone and comper at the same time.
January 27th, 2008 at 9:44 am
can you call cell phones with magic jack?
January 27th, 2008 at 4:18 pm
I would need a phone # for Thousand Oaks Cal. 91360. Is that possible.? And when I got on your web site, my mouse and little arrow would not move around. Maybe soon you’ll have a better web site.??
February 3rd, 2008 at 3:58 am
Can I use Magic Jack In Mexico, if so please let me know. Thanks
February 3rd, 2008 at 7:06 am
Works for the States only
February 3rd, 2008 at 7:36 pm
I did not see a reply for this.
18 don guye Says:
January 27th, 2008 at 9:44 am
can you call cell phones with magic jack?
February 4th, 2008 at 12:00 am
does it just work mac comp
February 4th, 2008 at 8:13 am
I AM VERY INTERESTED IN MAGIC JACK, BUT I HAVE SOME OUESTIONS THAT I WOULD LIKE TO TALK TO SOME ONE LIV ON THE PHONE INSTEAD OF A RECORDED MESSAGE. PLEASE EMAIL ME BACK A TELEPHONE NUMBER WERE I CAN TALK TO SOME ONE LIV ON THE PHONE. THANK YOU….
February 5th, 2008 at 2:33 pm
Please call me so I can ask a couple of questions before ordering.
(937)416-5590
February 5th, 2008 at 6:22 pm
Hi Gaye, we don’t sell MagicJack here, you can contact Magic Jack.com for this
February 6th, 2008 at 11:52 am
I was wondering if you can make and recieve calls.
February 7th, 2008 at 12:42 pm
The magic jack will work anywhere in the world. The only caveat is you can only receive a US number. My brother lives in New Zealand and I sent him a magic jack using a phone number within the same area code of my parents in California. So now, it is a local call for my parents to call my brother. Since my brother’s phone number is a US number, calling anybody in the US (from New Zealand) is free for him. This is MUCH BETTER than Skype because Skype requires both parties to be home near the computer. As long as my brother is home, I can call him from my cell phone, or other places. This is not for “Geeks” as this article implies. It is NO DIFFERENT than having a home phone, you just have to be home to use it. You can connect a regular telephone to it. Hook up a corldless phone if you don’t want to be next to the computer.
There are a couple of problems:
1. The computer has to be on at all times to receive live calls (although the magic jack works while the HD is in hibernation) – if the computer is turned off, the magic jack server will send all incoming calls to your voicemail
2. You MUST have a broadband connection or better
3. You cannot be uploading or downloading anything while on a call (sound breaks apart), so this is not good for families with kids on the computer all the time
4. The new firmware has vastly improved the quality of calls, but it is still flawed, generally because it relies on the quality of your broadband connection (i.e. sometimes cracks and breaks up)
5. You can’t port your existing telephone number YET, you CAN get a new number in your area code (at least if you live in a city)
There is a solution right now if you want a magic jack AND you want to keep your existing phone number and be able to receive incoming calls from your current number:
You can “PARK” your existing telephone number at https://www.phonenumberbank.com . When people call your telephone number, the call will be forwarded to your magic jack, so you get to keep your number and still receive calls.
This is a great temporary solution until magic jack receives their license to port your number.
I am not affiliated with magic jack or the phone park company. I am a customer of both. Until I can port my number, I have to pay $9.95 a month for the parking, but it is cheaper than keeping my landline with ATT.
February 7th, 2008 at 12:49 pm
Hi Gus, Thanks very much for your very detailed explanation
February 8th, 2008 at 10:16 am
WHY DOESNT IT WORK WITH MACS?
WHEN WILL IT?
February 8th, 2008 at 9:29 pm
I live on the coast of Alaska, i’ve been trying to call my sis in Okla. I can hear her
clearly she can barely hear me I’ve changed usb ports, i upgraded still no luck even change computers and called others no one can hear me. I have XP, does any have a solution.
February 9th, 2008 at 3:02 pm
pjswanson:
Have you used magic jacks repair link? It is supposed to fix any issues you have. http://www.magicjack.com/site/magicfix.html
If you have already, then try a standard telephone in the jack (not a cordless) and use a new different phone cord.
If you’re using a softphone, then check the volume controls under START-> CONTROL PANEL-> SOUNDS AND AUDIO DEVICES.
The softphone headset and gear should also have volume and microphone controls.
Other than your sis’ phone as the problem, I can’t imagine what else it could be.
February 12th, 2008 at 4:41 pm
i cant get my jack to work at all the connections are find ive upgraded and still nothing in the process of registering i got cut off and never received a phone number my soft phone is also gone i’d like to reinstall the device but it’s not working either need a phone to talk to a live person to walk me through the problems before i send the device packing
Em
February 12th, 2008 at 4:42 pm
thx if you can help
February 14th, 2008 at 9:59 am
i spent 5 hours with tech support. no help at all. now they have blocked me from getting any tech support. this is really a company on the way up. no phone or email support. just chat from hell. don’t use this product.
February 15th, 2008 at 2:45 pm
The chat works fine for me, but I understand the need to talk to a live person. When I used Sunrocket I lost my mind trying to get somebody to help that actually knew something, not just reading off of a tech FAQ.
As far as all of these problems, I’ve had better luck than a few of these other posters.
When I first plugged in the magic jack, it downloaded everything fine, gave me the option to choose a number, and worked from then on out.
Make sure you try different USB ports. On my Gateway, I understand that the front USB ports do not process information as fast as the rear ports. The USB ports that seem to work the best for me (almost always perfect calls and clarity) are the ports next to the ethernet jack.
I run XP. Maybe magic jack has an issue with Vista? Don’t know.
February 18th, 2008 at 11:17 am
I TIC IS BERRY GOOD
February 19th, 2008 at 6:37 pm
I’ve had my Magic Jack for about two months. It’s amazing.
I’ll be removing my second business line soon.
Magic Jack works great on an older GE 2.4 GHz portable and an older direct plug-in Panasonic phone.
Just be sure you plug it directly to a USB port i.e., no hubs.
I live in the midwest and have friends in California I talk to all the time. Now, I don’t have to wait until after 9PM to call on the cell.
This is a genius device and the inventor has the ethics to make it available to everyone for a low price.
The fact it includes call forwarding and voicemail is hard to believe. (It even sends you voicemail to your computer as a voice e-mail!) Follow the directions and you’ll save a ton of money on long distance.
February 21st, 2008 at 5:10 pm
to magic jack company i would like to know how to get your phone service without a credit card i want to pay for it without putting my card number out there on line …please send me another option about how i can get your service.thank you Frank Kovach
February 21st, 2008 at 5:28 pm
hi i am trying to purchase the magic jack so i called and placed the order 3 times and i never got anything,no magic jack,no confirmation email,nothing,its been 3 weeks now…so i called back at least 6 times and every single time they would answer with thank you for calling can i help u with a free magic jack u know the introduction but when i say yes and tell them that i already order it 3 times and i didnt get anything they either hang up on me or tell me that ooops we dont handle calls for this product anymore but if i call back they wanna sell me the magic jack again untill i give them my zip code…so i would like to know what kind of company is this, are they unprofesional people working for the company or is just a scam becouse i am extremly disapointed
February 21st, 2008 at 5:29 pm
and plus there is no phone number on the site and the people that take the calls dont have a customer service number so how are we supouse to get in touch and ask anything about the product we wanna PAY for?
February 22nd, 2008 at 7:26 am
magic jack is a scam… dont buy this product people..i called to make the order 5 times.. none of my oders went through.. and i tried to do it online and they tried to charge my credit card but the lie was they wouldnt for 30 days.. the operators were all incompetant taking the calls
they put me on block as soon as i made the orser they ask for my zip code.. as soon as i told them my zip code they hung up on me like 10 times..one operator told me they dont take orders for magic jack. then i called back and they said they was taking the order. so i asked why you lied and said that you dont and they gave me some bs excuse about they are having trouble with their system,, what they are doing is putting your name on all the operators screens so that when you call they are hanging up on you..again this is a scam.. i have called the news to let them know.. i have the conversations taped so news can hear this so they can stop this false advertizing for this scam of a company.. you are better off with skype.. the opertaors are all stupid and they think that you are too..what kind of company has no phone number or customer service on their website.
im glad i didnt give these scammers my real credit card number lol
February 22nd, 2008 at 2:35 pm
ela,
For one, this is Tech Blog. Magic Jack has no affiliation with this blog. TechChee DOES offer a link to purchase products directly from MagicJack.
Secondly, if MagicJack was such a ripoff, then I would be posting that information. I post positive feedback only when it is deserved.
Thirdly, you need a computer to operate a MagicJack. If you are not savy enough to be able to order online, check the status of your order online, or able to utilize a online chat with customer service, then MagicJack is not for you. It is as simple as that. Call AT&T.
Frank,
A good solution for you is to open a new credit card account with a $500 limit to be used only for online purchases. That way any theives couldn’t get carried away on a spending spree, and if the information is stolen, the balance would be usually covered by the credit card company since it’s such a low amount. Further, it’s easy to monitor one card for all your online purchases. I made the mistake buying with multiple cards and forgetting to pay bills on time thinking I had a $0 balance. So it’s just my $500 Mastercard that gets all the action now online. You can now lock your credit reports to third party inquiries. Even if somebody pretends to be you, in order to unlock your credit, the bureaus must receive the request in writing with a copy of your DL and a recent utility bill. Go to this link for information: http://www.bankrate.com/brm/news/cc/20060911b1.asp
I still stand behind MagicJack.
February 23rd, 2008 at 3:07 pm
I have a Majic Jack running on MacOS 10.5.2. Everything works well EXCEPT for caller ID. The Jack isn’t passing along the Caller ID info to the phone or my Directv receiver that is connected to the jack. Any help would be greatly appreciated.
February 23rd, 2008 at 8:02 pm
It works !!!!! I’m sure everyone has thrown away, lost, taken a chance, given away, or loan $45.00. You have 30 days to return it and will not lose a penny. Magic Jack contact me when your stock hit the market. To all the skeptics out there, forget the bull and get into reality, real life. Afraid of change? I wonder if your old shoes hurt your feet?!!
February 23rd, 2008 at 8:09 pm
And Prince, do yourself a favor, learn how to spell and maybe you can figure everything else out
February 23rd, 2008 at 10:48 pm
If you connect three magic jacks on the same computer at the same time, will the magic jack work with three phones connected? Also, can you fax using the magic jack line?
Thanks
February 26th, 2008 at 6:33 am
Be careful, most VOIP services mess up your Enhanced 911 information as seen by the dispatch center. A dangerous thing to have happen if you can only dial 911, but can’t talk.
February 27th, 2008 at 1:28 pm
I got my magic jack today but my state is not on the selection
February 28th, 2008 at 2:03 pm
Can you fax using this product and can you call cell phones?
February 28th, 2008 at 2:26 pm
I recieved my majic jack almost a week ago.
It will not download, there are no instructions of how or where to send it back. I’ve hunted all of these sites trying to fix or return product. I will have to go thru my credit card company to cancell payment and make a report on why.
I would like an address and info on how to work this thing. Or where to send it back. this is my 3rd. request.
February 29th, 2008 at 4:27 pm
does magic jack work outside the US?
March 2nd, 2008 at 11:10 am
44. Why do you own a MAC?
47. Three Magic Jacks on the same computer? I doubt it will work unless you’re only on 1 phone at a time or you have a T1 line with a 99.9% uptime guarantee.
47 and 50. Fax…. I tried for your sake. No. 3 out of 3 tries = send did not work.
48. We didn’t have 911 growing up. How on earth did we ever survive?
49. That sucks. The best you can do is wait until they can port numbers and/or go to https://www.phonenumberbank.com and move a number from your area code to forward to whatever MagicJack number you have to choose from. It’s 10 bucks a month. Based on all the regular bitching that goes on in this forum, it sounds like getting your money back will cost you more time than it’s worth.
50. Call cell phones…. yes. MagicJack is a regular phone that can call any other phone with a phone number.
51. …and you’re requesting your money back for the third time, where? Here? What year did you get that lobotomy?
52. Outside of US? MagicJack works anywhere there is a good broadband connection, all over the world. All calls to and from it are free, as long as the calls are to/from the US or Canada, no matter where you are. If you live in New Zealand and you want to call your next door neighbor, however, it will cost you an international rate.
GUS
March 2nd, 2008 at 12:22 pm
Why do I own a Mac?
What is this 1995? You don’t have to be Microsoft fanboy to use the Internet do you? I use many platforms, including the cripleware out of Redmond. However, I prefer more elegant solutions for use in my home theater (which is where I’m using the MagicJack) on the Mini. I’m very happy with the product, save this one issue. It is advertised as a cross platform product – Mac and PC. I wouldn’t expect it to work perfectly with say Ubuntu or Fedora but I’d like it to work properly on supported platforms. I’m sure it will eventually.
So Gus, enjoy Live Search and Internet Exploder. Make sure you do your updates…
March 2nd, 2008 at 8:21 pm
I WOULD LIKE TO HAVE MOR INFORMATION ABOUT MAGIC JACK PHONE THANK YOU.
March 4th, 2008 at 7:21 am
Google and Firefox. 1995 was a good year. I wasn’t tied to this box and went outside once in a while. I found that PC is easier to build, upgrade, and can be minimalized to run all devices, including the motherboard, using Windows drivers(except NVIDIA graphics card and sound). I read all over boards of folks having trouble finding software, hardware, and drivers for their MACs. User friendly they are, however, I prefer dropdown lists to graphics and I might be somewhat of an anomoly. No insult intended, at least, until I read your side.
Have you tried the Magicfix and upgrade? Perhaps the new firmware is programed with what you need.
http://www.magicjack.com/site/magicfix.html
TO ANYBODY ELSE READING THIS BLOG. PLUG IN YOUR MAGICJACK INTO YOUR USB AND CLICK ON THE LINK ABOVE. THIS LINK WILL REPAIR AND UPGRADE YOUR DEVICE TO RUN ON THE LATEST FIRMWARE. USE THE USB PORTS AT THE REAR OF YOUR COMPUTER.
PC USERS: If your computer does not acknowlege that you have a MagicJack installed, then follow these directions:
START>
CONTROL PANEL>
SYSTEM>
HARDWARE TAB>
DEVICE MANAGER
Look for a yellow circle with an exclamation point in it (!)
If you don’t see one then click on:
UNIVERSAL SERIAL BUS CONTROLLERS and look for one (!) there
If you locate a yellow circle as described, right click on it, and select delete or uninstall. After that, a balloon will pop up near the clock automatically, click on that balloon and install the MagicJack (which is also titled TigerJet), by following the instructions.
If that does not work, then you might have to call geeksquad
March 4th, 2008 at 8:06 am
Yes, I’ve done the updates. I’ve been told by engineering that a fix is just days away. I’ll keep you posted.
FWIW, I find that by using a Mac I simply have less BAD software options. Virtually anything I need can be run in OS X and most of the best products started on the Mac or are released at about the same time. The best thing is that I can and do run MacOSX, Ubuntu, X11 and even XP or Vista all natively on one computer. I’m not trying to convert you (or anyone else) it’s up to you what computer and OS you want to run.
I found the question humorous in this day and age when Microsoft is loosing on every front and Apple is gaining users everyday, as are open source options. It’s not one company against another anymore. It’s on old culture versus a new one.
March 4th, 2008 at 12:43 pm
I love this product. I cut off my phone service at home being that i didnt need it anymore. The sound quality is crystal clear i havent come across any problems with the Magic Jack. I dont even use a actual phone i use plug in my head set to my compeuter one with mic and audio and it works great. it gives you the option to use your headset or the phone jack. At first i thought this was a scam but when i received my magic jack it was plug and play you can say it was up in less then 5 min.
March 6th, 2008 at 5:22 am
What states work with Magic Jack. I live in Baltimore, MD. Will it work for my state. I’ve read some say it doesn’t work where they live.
March 6th, 2008 at 8:46 am
Justice. It works using the internet. You can use it anywhere in the world. What people are complaining about is the lack of availability of area codes for their city/region/etc. to select from.
In the future this will not be a problem, as MagicJack claims that you will be able to transfer your existing phone number to your jack. If this is to occur, you get to transfer your area code also.
March 7th, 2008 at 5:39 am
I strongly recommend not ordering the magic jack if you have an apple computer. Despite their claims of being able to adapt it by downloading a fix program through a pc, me and my computer guru friends were unable make it work in any way. The tec support people are confused by macs and not helpful. It has been a huge waist of time.
March 7th, 2008 at 7:01 am
Beowolf,
That’s strange. Other than the caller ID issues described above I’ve had no problem. You must have an Intel based Mac…
March 8th, 2008 at 8:53 am
I WAS RIPPED OFF BY MAGIC JACK!
I tried the Free 30 day Trial, but the device would not work at all for me no matter what was tried. I contacted Magic Jack for a RMA# to return the item and got one, so the next day I mail it Delivery Confirmation and make certain that the item was recieved by Magic Jack.
At this point I thought all was fine, then 27 days after they first sent me this device, Magic Jack charged $46. to my bank account and so far has refused to give me back my money or even tell my why they took my money after they got everything back in under 2 weeks time.
So much for a Free 30 day Trial.
You people that are so excited better be careful with your Banking info around this company Magic Jack, cause they don’t mind at all simply taking your money and ignoring you.
Now I have to file a complaint against Magic Jack with the Post Office for FRAUD and then have my Bank & Mastercard dispute the charges for me.
I’m far from happy and down right mad as H_ll.
CScott
March 8th, 2008 at 9:07 am
To: “ROSE WILFER”
Magic Jack
PO Box 6846
W. Palm Beach, FL 33405
I advise you block them from access to your money, before they take your money, cause they took mine even after they got the thing back and even before the 30 Day Free Trial was up. You have to protect yourself.
I’m Disabled and get $630. a month so $46. taken from me for absolutely nothing harms my life very directly. Protect yourself first.
Good Luck,
CScott
March 8th, 2008 at 11:30 am
CScott
My take on this: Growing pains. Just because you did not get the level of service you’re accustomed to does not instigate FRAUD.
So you’re unhappy. You have recourse. That is why you pay with a credit card, and the credit card company will review the website and determine that you’re 100% correct. Problem solved.
As far as “ignoring” you, how is that possible while using Live Chat? I suppose they can simply not respond, but you have to give it time since the technicians chat with more than one customer at a time.
If the device did not operate, then you most certainly should be able to return it, regardless of a 30 Day policy. However, based on the ignorance of most people and their inability to analyze, detect, and solve issues as simple as trying it out on another computer, a different USB port, or plugging in a different phone; I surmise that if you mailed the MagicJack to me, it would operate as it was intended. This day and age, we all need to slow down, take it easy, be frugal, and if we can do so; then problems will only become puzzles leading to solutions.
P.S. If you are disabled and if you are not already aware of this, call 800-510-2020 anywhere in the country and they assist the eligible disabled to obtain county paid services and possibly locate new income sources. That number is national, but routes the calls to your local county.
March 9th, 2008 at 4:13 am
[...] shown in the diagram above, the USB digital fax comes with a phone jack port, which allows you to hook it up to a fixed telephone line. And then you hook the device to your [...]
March 9th, 2008 at 7:56 am
I feel you guys have a LOT OF BUGS to work out. I’ve spent hours with this thing. Crap—it worked for an hour then the phone started making sounds while the phone was hung up.It would be nice to get better help.
March 10th, 2008 at 4:27 am
[...] track the phone conversation of your significant other at home. The Teleport 2.0 is equipped with a phone jack port at one end, which is to be connected to a home phone line and the other end is a USB port to be [...]
March 10th, 2008 at 1:37 pm
Can anyone help me, I just made an order online and I only need to order one Majic jack but for some reason the order confirmation stated 2 and when I tried to change i go a blank page with error.
March 10th, 2008 at 3:15 pm
I’m really interested in magicJack and was wondering if you can change your phone number at any time and is it free or is there a fee? Because they don’t have my area yet so I was going to use another # right now.
March 11th, 2008 at 6:44 pm
Domain Name: MAJICJACK.COM
Ymax Communications Corp
rikardbone@aol.com
1209 Orange Street
Wilmington, DE 19801
US
Phone: 561-543-3905
March 14th, 2008 at 4:19 am
To the people that own a computer, but don’t know how they work, or don’t understand instruction books. If you have to read instructions more than 3 times, don’t order a Magic Jack. Enough said.
March 14th, 2008 at 5:27 am
question i have a majic jack and i want buy one more year service you a phone number give to me
March 14th, 2008 at 1:51 pm
UPDATE to “I was Ripped off by MagicJack!”
The product did not work cause I have Mac tech in use and nothing on the MagicJack website warned about troubles when I first accepted the free trial offer.
It appears that contrary to a few peoples posted views here that you re not an idiot if your MagicJack doesn’t work. There are tech compatibility issues.–Bill M (I guess U never had to be taught anything, U know it all, right? BTW MagicJack doesn’t come with an instruction book, genius)
Gus: I know you have good intentions, Thanks. I still say that taking someones funds without rendering the services purchased falls pretty dang close to fraud, however, I can accept that this is not the inventors fault, but the company doing the marketing of the product. They really need to lean more to the customer service direction, cause this kinda stuff only gives the product a bad name and that is just terrible.
This company needs far more ways for its Customers to contact them. The Tech Chat people were far from helpful when I could get through, (seeming like they were simply reading something to me that they didn’t even understand)
Anyway, I tried some of the ways to contact the inventor/owner of this thing and he did respond with a genuine apology. He said he’d fix the problem right away and he did. My funds were returned swiftly.
His name is Dan and his email address is: DBORISLOW@aol.com
I’m sure the product will do great if they can iron out the bugs with it and focus some extra energy on customer service.
Thanks to all for the help.
CScott
March 14th, 2008 at 11:54 pm
Thanks very much CScott for giving us the useful info about the inventor
March 16th, 2008 at 10:30 am
Do anyone have a phone number associated with the Magic Jack Company or it representatives
March 16th, 2008 at 7:37 pm
MagicJack works fine on Intel-based Macs as long as you install the Beta software using a PC. I have given two of them to my European friends on Intel MacBooks and they have called me(I am in NYC) from Tokyo and Thailand and sound quality is great for a VOIP phone. Like all VOIP’s, it occasionally has some dropouts but this is mostly when I am surfing around the Internet at the same time I am talking.
The one thing I can’t figure out is how to use a Headset only with it? Meaning no phone plugged into the MagicJack. Using it in Softphone mode appears to only work with PC’s. I’ve plugged in a number of USB headsets and played with various settings in the system preferences but still no luck. Unlike the PC software version, the Macintosh Beta doesn’t have a “switch” to go from Headset/Telephone. There is a volume/headset control in the MagicJack Menu but it appears to not function with a headset…. only a telephone.
Anybody have a headset working with a Mac? Perhaps when they issue a non-beta software version for the Mac it will work.
Thanks for anyone who can help.
Todd
March 16th, 2008 at 7:48 pm
ffm seeking a position . I would like to know if your planning
to hire remote order takers in the Cleveland Ohio area
I’m seeking a position in this area I have twenty years
in the customer service areas’
I’ll leave you my home number if you would like to talk to me
this is not a majic jacks phone no mine has’nt arrived yet
216 491 8171
Tanks Pauline hope to hear form you soon.
March 17th, 2008 at 8:43 am
It’s confirmed, call waiting and caller ID are not yet supported on the Mac. They’re working on both issues. Expect call waiting in the next update. Caller ID later.
March 17th, 2008 at 4:06 pm
got my magicjack today after only ordering last thursday. I live in NH so i had to get a mass prefix, but it worked great and sounded awesome. I also took advantage of the 5 year 50.00 offer, which is basically like having a free phone service. this may not be for everyone, but it really does work, and hopefully wont go away.
March 17th, 2008 at 4:40 pm
i would also like to add, that if anyone has children overseas in the military, you could send them a magicjack, and they could get a US # and call you a lot easier than most conventional ways from japan, germany, iraq, etc. food for thought
March 18th, 2008 at 1:26 pm
I bought the MagicJack 3 weeks ago it is still working fine for me .. I would suggest if your having problems when you first plug it in , to run the magicFix which is located on the magic website under customer care link.
I had to initially do that, it downloaded an upgrade and it is working perfectly. If you have a Mac .. download the update for Macs .. if you have vista .. do the same.
Also if you have Nero software on your computer or Yahoo Music engine Take it off temporarily untill after you do the downloads and your up and running.
magicJack is selling 10 – 15000 peices of this thing per day — and I can bet they are recieving 10,000 calls an hour to ask everything from how do I take it out the package to how do I return it if it doesnt work for me.
It is a new company in its infancy and They will go thru severe growing pains untill they are profitable and the sales peak slows a bit from introducing a new product.
Try buying from one of thier resellers who will be able to offer you more service at this time.
I bought several online at http://www.kingdirect.com here is the direct link to buy:
http://www.kingdirect.com/p7022/magicJack-USB-Telecom-Device/product_info.html?tech
March 18th, 2008 at 11:12 pm
I ORDERED MAGIC JACK ON 3-7-08 WITH 2-4 DAY DELIVERY SERVICE.$56.00 TOTAL NEVER RECIEVED IT. I HAVE CONTACTED THEM THROUGH CHAT SESSION AND EVERYTIME GET THE SAME RESPONSE WITH A DIFFERENT NAME.NAMES ARE NEVER THE SAME. NO PHONE NUMBER TO CALL MAGIC JACK. SO FAR ALL I CAN SAY IS THIS SMELLS ,STINKS ,POSSIBLE SCAM. BE CAREFULL . IAM DISABLE AND HAVE NOT GOTTEN THIS THING IN THE MAIL OR UPS YET. IT HAS ALL THE MAKING OF DECEPTION,SCAM NETWORK. CONSUMER BEWARE. I LOST $ 56.00 on 3-7-08 you can call me if u want and i will let you know .336-787-3866 or 322 fairview acres rd. lexington n.c. 27295 rmichael001@triad.rr.com e-mail
March 19th, 2008 at 3:36 am
Does the phone number issued, have a standard US phone number format?
March 19th, 2008 at 11:33 pm
How do I go about getting the magic jack
March 20th, 2008 at 4:57 am
I bought several online at http://www.kingdirect.com here is the direct link to buy:
http://www.kingdirect.com/p7022/magicJack-USB-Telecom-Device/product_info.html?tech
March 20th, 2008 at 5:08 am
reply to randy, hard to believe you had that kind of trouble. is it possible it just shipped slow? mine is working great, much better sound quality than vonage. i really think for the price they charge it is worth getting one. you dont risk a lot of money, and can return it no questions asked. here is a copy of an email got from the company:
Important ! Be sure to read this entire email.
You will only need to reply to this, if you want to make any changes to your existing order.
Over the last few days, we have not sent confirms to a few of our customers, resulting in the inability to make changes right away. We have not billed your credit card and will only do so at the proper time and for the proper amount. If you want to reduce this order; you need to Simply reply to the email address this email came from, with any changes you desire. You cannot ADD items to your order, if you want to add additional jacks, you will need to go to magicJack.com and enter a new order. Your magicJack(s) are either in your hands already or will be very soon. This email address can only help you with getting this order corrected. You must use Tech Chat below to help you with any technical issues. We will make all of our customers happy with us all of the time.
Thanks, Dan the Inventor.
March 22nd, 2008 at 4:03 am
I have yet to try Magic Jack, however I’m very interested based on much of the research/reviews I’ve read everywhere online. My greatest concern that this product has alluded to have some issues with Intel Macs even with the latest firmware updates. I’m sure in time that this will be addressed–I hope.
Some additional concerns I’m noticing is the implication that there is a lack of customer service support by the company. As with any product, for it to be successful the accessibility of customer service is critical as well as the staff’s knowledgeability for product support. Both which I’m reading appear to be lacking.
The other concern is that the company does not provide a phone number for customer support, only Live Chat. I find this to be somewhat disconcerting and as well as less than desired if consumers cannot have support in alternative ways especially as many units they are selling. Nearly all reputable companies provide this. It surprises me that Magic Jack doesn’t use their own product technology to have a phone number for their consumers that accepts incoming calls for customer support. Should any customer have problems in the future as there always is, this would be an asset to the company.
March 22nd, 2008 at 9:52 am
Seattle,
I have the MagicJack on an Intel mac mini. Calls work fine. Caller ID and Call Waiting doesn’t work on the Mac yet. This is a confirmed bug. They need to indicate this on their site.
March 24th, 2008 at 12:26 pm
If I have Majic Jack installed on my computer can I make free calls to another person who has Majic Jack installed on their computer even if they live in Africa or the Middle East?
Thanks
March 24th, 2008 at 8:37 pm
Ron,
You can call any person on their magicJack number in any country and the call is free.
So as long as they have a magic jack number the international call is free, if they dont have a magic jack then the phone call will cost who ever initiated the call.
I got great service from http://www.icpcparts.com/catalog2/magic-jack-telecom-device-p-962.html?tec
they mailed it to Canada for me.
March 24th, 2008 at 9:58 pm
beware——-there are no live people to talk to at this company!!!! after having a live chat for an hour with a complete idiot, i still don’t have my issues resolved. this was suppose to be a free 30 day trial, just charged for s&h. well they billed my $59.00 even before i got it. that sure expensive s&h. now i can’t get a refund of my money. i’m so mad and learry about this company that i am sending this back until they get everything worked out. good idea but not organized yet.
March 25th, 2008 at 1:55 am
Does it work with Vista?
And does it work with an Auto Dialer for business?
I have tried calling the 1800 number but is there anyone who has spoken with a live person. One time of $50 is much cheaper than even a Packet8 biz line which is $40 + taxes monthly!!! But I don’t want to be throwing $50 away if it doesn’t meet my needs…
March 25th, 2008 at 2:54 am
Just curious to anyone’s opinion with regards to the lack of phone customer support. that I’ve stated within my first post:
“Some additional concerns I’m noticing is the implication that there is a lack of customer service support by the company. As with any product, for it to be successful the accessibility of customer service is critical as well as the staff’s knowledgeability for product support. Both which I’m reading appear to be lacking.
The other concern is that the company does not provide a phone number for customer support, only Live Chat. I find this to be somewhat disconcerting and as well as less than desired if consumers cannot have support in alternative ways especially as many units they are selling. Nearly all reputable companies provide this. It surprises me that Magic Jack doesn’t use their own product technology to have a phone number for their consumers that accepts incoming calls for customer support. Should any customer have problems in the future as there always is, this would be an asset to the company.”
Jason, thanks for the update info on the company working diligently to improve the software features.
The more I review the product I still have some reservations, especially with the amount of trouble have with the return policy and refunds. As the old adage goes…”if it sounds to good to be true…”
March 26th, 2008 at 7:33 pm
what a bunch of whining bastards…..read the f****** directions….what do you expect for $39 ??? i have had mine for a month and it has worked perfect from day one on my mac mini my i mac and my mac book…get a life and stop your bellyaching.
March 26th, 2008 at 7:47 pm
Dear sir I bought 2 of these items and got charged over $144.00 dollars thats a tuff hit in the pocket book when your on a pention
March 26th, 2008 at 8:04 pm
Has anyone had any luck with a telephone number for magicjack? I have not received mine. I know it was received at the post offfice per the tracking number n march 6th but I still have not received it. I have tried to “talk” to the live chat and have had no luck. I want to see if it has been activated. I would think they could check but I can’t get them to answer the question. I ordered two (one for my dtr in Korea) and two two year packages. I am going to get charged 146 bucks for a product i never received. If anyone has any suggestions on how to contact a person I would appreciate them.
March 27th, 2008 at 6:24 am
good luck with them im returning my magic jack the number they give me was someones ceel phone number so i guess they get charged foe my calls.
March 27th, 2008 at 8:55 am
learn how to spell pension cell the number can be found in the mj fourms. just google magic jack to find it
March 27th, 2008 at 11:59 am
I have had my MJ for two days. It calls out fine. I just can’t receive calls. It says that the circuits are busy. Has anyone had this problem and if you solved it how did you do it. I have over 12 hours with tech suport and still no incoming calls. I am glad I did not disconnect my regular service. This will be great when all the kinks are worked out
March 27th, 2008 at 6:36 pm
dick bone e mailed me back when i had the same problem this morning.all he had to do is reset the connection and it worked fine. i think things were down for a few hours this morning?
March 27th, 2008 at 9:28 pm
The product is not bad, but the they have the worst customer service.
March 27th, 2008 at 10:45 pm
give them a chance they will get it right.
March 28th, 2008 at 1:57 pm
Would like to find mailing address of Magic Jack, so I can send them back two units I requested. Thank you.
March 28th, 2008 at 2:51 pm
Beware Beware Listen I just phoned my bank I was told
my account was in the negitive satus . because of majic jack
My money will be refunded if the transaction goes through
I have to wait until it clears my account before the bank will
take action. now ask my if I have ever seen the majic jack. The answer is no. Thirty day free trail is B.S . I was going to
try this new product . but not now . Now I see they can’t be
triusted. I DON’T EVEN HAVE THE INSTRUCTION WHEREBY I
CAN BITCH. If you don want to purchase do it with a green dot card and only have the amount in there suppose to recieve. and they can’t get any more. and you account will never have a overdraft charge. Thanks this is Cleveland
Wait don’t take a chance wait , there may a class action suit.
March 28th, 2008 at 2:57 pm
terrific grasp of the english language pauline. Unreal the stories you people are telling. have had mine 3 weeks, not one problem other than the usual voip type network issues. Reset the modem and all is well. class action suit, uh huh.
March 28th, 2008 at 4:59 pm
I thought the stories were usual also. There are so many
complaints obout this product, that there could very well be a suit that becomes from this product, dealing with the banks
government backed , don’t count it out, I saw were people
were charged the wrong amount for the majic jack. but at least they have the jack , maybe they used it two weeks
But I never recieved my jack.But if you’ve ever heard the phase buyer be whare .believe it. everyone giving information about this product is not lying. sign you people
March 28th, 2008 at 7:34 pm
could it be the demand was so great that there is a delay in shipping? could it also be the people trying to use this product without good results ,are just a bunch of dumb*****?
this is the easiest product i have ever used. i think with a product so new that you can expect some growing pains.
March 28th, 2008 at 11:01 pm
Yes I do understand that but I’m not concerned with the product not working , I’m concerned with the thirty gurantee
I’ was told I would be billed on the thirty first after I recieved
my majic jack . Therefore my thirty days are up before I recieve the product. I’ll just have to refuse it with the post office when it does arrive.
Tom i noticed you and several others constantly are replying to these emails, are you a part of this company;
answer this for me Do you have any idea if this company
stays in business long enough will they ever have a human addressing any of these complants?
Has anyone called Carl Monday or channel 19 or the chamber commerce?
March 29th, 2008 at 3:16 am
I tried the toll free number 1 800 510 2020 and 1 800 540 1226 to call you to get A magic jack but it did not work it will not connect for me I live in toronto canada do you have A local area code phone number that I can call you as I want one or more magic jacks plus will it work up here thanks.
March 29th, 2008 at 5:03 am
i am not part of the company, but i do belive in this product. i also feel if this was a scam all i could lose is $45 big deal.i think the people that bought multi year plans are not to bright without having a proven product….. please try e mailing the head guy at
, he will take care of your problem.
March 29th, 2008 at 6:44 am
My brother bought two majic jacks one for his business and
one for his personal use, he found out that you can not use
two jacks on one computer, the idea was to use on jack on
his lap top , He was on a business call , he lost the call
the call there was so much interference , a loud screching
noise. So I advise you to see if one will work for you don’t
invest berore you investgiate.
March 29th, 2008 at 7:17 am
you must read the directions as stated on the website.
March 29th, 2008 at 8:39 am
Tom hello again you must be asinged to answer my emails
24/7. I myself don’t have to worry about directions I don’t have a majic jack , I just got my money taken from my account. But when it does arrive, it will be returned immediately.he should have these comments before he commented.
March 29th, 2008 at 9:01 am
i think if you give them a chance you will love them. they expect 15,000,000 customers by year end,so i think there must be some growing/production problem going on. use that aol e mail i posted and he will get back to you, tom
March 29th, 2008 at 11:09 am
15,000,000xat lease$46.00=$690.000.000 not bad if
I didn’t think this company will fall on it —lwould buy stock,
March 30th, 2008 at 12:23 pm
Tom,
That’s the way I feel. It sounded too good to be true but I decided to try it anyway. If it doesn’t work it’s no big deal. It’s only $50. If I like it then I’ll buy some for my friends.
Tom said:
i am not part of the company, but i do belive in this product. i also feel if this was a scam all i could lose is $45 big deal.
March 31st, 2008 at 1:20 am
I found your forum interesting because I was a potential Canadian purchaser of the Magic Jack, it sounded like a great idea after I caught the promotion on TV, and after researching it here and elsewhere, I decided to try it. Unfortunately Canadian area codes and phone numbers are unavailable at this time, so I would have limited use for it, just something other Canadian buyers might keep in mind. I will, however, buy it when I can get a local phone number.
March 31st, 2008 at 7:19 am
i am at a motel sex in albany ny with a direct tv hook up and it still works fine.
March 31st, 2008 at 8:26 am
you are in a motel sex? i want to be in one of those too
March 31st, 2008 at 10:41 am
You might try Grand Central but there again you’ll have to settle for a USA phone number. It’s completely free with better features.
March 31st, 2008 at 11:41 am
John, (from Toronto, Canada) it may be a good idea to check stuff out about a product before you buy it rather than after; like are there Canadian #s? And the same thing applies to many of the complaints, do a basic search on Google for the information, or read what is written on Magic Jack’s site, and/or contact the ‘tech help’ that is supplied.
March 31st, 2008 at 1:04 pm
I’ve read the comment about the cost being very low,and of
course, it is low to one family, but mutiply $45.00 by millions of people. Thats the rip off.
I think it would be a wonderful product, but before you take
money from people make sure the product works correctly or
at lease take responsiblility for your mishaps.
You know somethings wrong when you can’t corresponde wirh a live person but, Who ever they would hire would
quit because the call would come overhelmingly.
March 31st, 2008 at 2:20 pm
I didn’t realize they had millions of users. Are they all upset with the service as you are? I should get delivery this week so very interested to see what happens.
March 31st, 2008 at 3:23 pm
Some people probabbly don’t worry about the cost or they
don’t have a knowledege of this web site where they can
go and express their thoughts, Its not so much as I’m upset
because I know my money will be refuned. Because I haven’t recieved the product. MY only problem is waiting for the amoount to clear my accoount I’, waiting and the bank is waiting then the bank will take action. I’m lucky because I haven’ t recieved the merchandise. And my thirty day free trile is over. So even if I was to recieve it, Can you realize
how much trouble I would have in getting my refund, they
would check their records and find out I ordered this two
months and my thirty day are up. not from the time I recieved
the jack. If I would acknowlege reciept of the jack I would be
lucked to it.
March 31st, 2008 at 3:25 pm
30 DAYS FROM THE ACATAVATION TIME
March 31st, 2008 at 4:46 pm
mine still works great.
3 weeks now.
March 31st, 2008 at 9:39 pm
in viagara falls on canada working great on frampton inn wi fi
April 1st, 2008 at 6:47 am
Goood for you Matt. I hope it continues to work for you
But I don’t understand Tom is what you mean acatavation time? After the jack gets acatavated. Majic jack still has
recieved my money from my back.Whether the jack worls for
me or not I’ve still paid for it . And I know from all the comments that are written on these pages. I’would have a
hard time getting my money back.
April 1st, 2008 at 6:09 pm
After your free 30 day trial your card will be charged $39.95 for your magicJack which includes a one year license. The $39.95 price above will be authorized on your credit card, but not charged to your credit card until the end of your free trial period. Click here to buy now! If for any reason the magicJack does not perform just as we say, you can return it to us during the first 30-days, and your card will not be charged. To request a Return Authorization Number, follow these four steps:
1. Click here and then …
2. In the comments, ask for an “RMA number”.
3. Press “Submit”.
April 1st, 2008 at 6:28 pm
Pauline, It’s very easy to dispute a credit card charge. If the company gets too many disputes the card companies will shut off their ability to even let customers use a card. Visa and Master Card are not dumb, they know when they have a business that is doing something wrong and they do act fairly quick.
April 1st, 2008 at 8:57 pm
Ok,
I have been reading your comments and I am speculative. I have to say I just ordered the magic jack. Its money well spent if it works….If not then Its still cheaper than 1 month of service with the phone company. That said. I have read comment after comment about how this product is in its infancy and to give it a chance. I totally agree. The last thing I want to point out to every person that has had a little bit of a tech issue with this product. MICROSOFT VISTA was released prematuraly bugs and all. A well known company released a product not fit for the average consumer. This company is at least trying to better the public and lower your bills. I am positive there are plenty of quirks, I am also sure that this company will be huge in a short matter of time. Has anyone ever tried to call microsoft about Vista? your better off not having a phone number for them, but I don’t see a class action lawsuit being talked about for them. Give it a chance! If your not computer literate have someone who is check it out. If its not working….trade it in for a replacement. If your not happy and cant get ahold of them. Call the BBB. Don’t cancel your phone service until you try it. If you don’t recieve it obviously thats a problem, dispute it. Either way, there is something you can do. It is all over the place that this product is new. It needs better customer service for sure, but for the initial price of what 39.95 and then 19.95 a year what are you paying for your home service now? For those of you using magic Jack with Vista, I would be totally suprised if it did work, not because of magic jack, but because of VISTA!
April 1st, 2008 at 10:46 pm
works like a champ on all my mac’s
April 2nd, 2008 at 5:35 am
works like a champ even at camp!!
April 2nd, 2008 at 6:39 am
works like a champ when i call my tramp……
April 2nd, 2008 at 7:13 am
Good for you, keep dialling
April 2nd, 2008 at 7:18 am
Good for you keep dialling
April 2nd, 2008 at 7:56 am
LOOK BEFORE YOU LEAP iF THIS COMPANY IS ANY GOOD
it will still be here in another year wait until you see fewer
bad comments on chat line I also have Vista and I don’twant to try to ad something foriegn that makes not work,,if thatis possible vista is so careful so many thing it will not allow
Thank the lord for that. But I would still call
April 2nd, 2008 at 8:02 am
They keep chopping my conbersation up that not me speaking.like this They probably want me to shut up.as i was
saying call DELL or whoever you bought your computor from
tell them about the magic jack see what they say before I
invest witch will be anoght year form now.I’ll have all the information I will need. But now I’m waiting on my money
Ill let you know how it goes.
thanks me
April 2nd, 2008 at 8:16 am
PETE you are correct its not hard to dispute a chargeI have
had to do several times.especialy the banks thats backed
by the federal government.All you have to do is explain why
a company should not be paid. and they will refund your money within 48 hrs I have 24 hrs to go I won’t by this wat agagin . Once they straighten every thing out I will order another one But I know a better way of ordering now . I’ll
make sure I get my thirty day free trail offer.
April 2nd, 2008 at 8:35 am
tom; Let me explain something to you What your saying is
orobably what was suppose to happen,did’t happen that
way. I ordered the jack almost two months ago , maybe they
had a big order of jack to come in , i don’t know, what I do
know was my bank informed me there a pending amount of$66.00 from majic jack. i never reieved the jack and sill haven’t recieved it . The bank told me I couldn’t refute the charge until it cleared. What if I did’nt have the money in my account, overdraft charges $ 8.00per day is charged until the
amount is satified to the bank. Now the amount has cleared
I have refuted the charged I simply told them I was suppose
to recieved a thirty free trail before my credit card was charge
I haven’t even recieved the jack and my money is gone.
Thank you for all you of your explanations, but Hopefully the
bank will handle it I hope they gave them a phone number
where they can speak to a human being, if they don’t they’will probably order an investigation.
April 2nd, 2008 at 11:08 am
even works when it’s damp
April 2nd, 2008 at 2:48 pm
I have a question about incoming calls. If I have number, say in Vancouver, Canada, but I live rural, 500 miles away, anyone living in my rural location using another phone service, AT&T, Bell, whomever, would have to pay long distance to call me, right?
April 2nd, 2008 at 3:00 pm
I have a question about incoming calls. If I have number, say in Vancouver, Canada, but I live rural, 500 miles away, anyone living in my rural location using another phone service, AT&T, Bell, whomever, would have to pay long distance to call me, right?
they would have to pay long distance
April 2nd, 2008 at 3:43 pm
Im not sure I would lthink the company that you would be
working for would somehow put up the tap for that since
the product that are inquireing about would belong to them.
I’ve done work form home before, the company paid for all
of my long distance,but now everyone juse about has free
long distance. I had free long distance when I had at&t an
my bill was $80.00 for the package I had, ow I’m with Calavier phone same package I had before my bill now $42.00.
April 2nd, 2008 at 3:53 pm
Will my local friends who do not have magic jack be charged long distance charges to call me since you assign a 10 digit number?
April 2nd, 2008 at 6:48 pm
Pauline, you’re getting a lot of milage out of that complaint, eh? If you put as much energy into researching and following the web site’s direcion to resolve your complaint you’d be phoning free now, rather than ragging on and on!
April 2nd, 2008 at 8:11 pm
I received 2 Magic Jacks and sent them back in one week because they didn’t work well. 2 weeks after that Magic Jack charged my credit card with over 100 dollars and I haven’t gotten it back yet. They don’t have a phone and their chat line is not help. Be careful doing business with these people.
April 3rd, 2008 at 1:46 am
Ordered 5 year plan about an hour ago from the website. No confirmation email. And no way to follow up on the order.
April 3rd, 2008 at 4:25 am
paul, you will get your product and it will work fine. youll get a number, and then they will confirm your plan with an email and you will be all set. relax and enjoy. and john, you probably have a crappy internet connection, or just didnt do it right. i live in podunk NH, and it works great
April 3rd, 2008 at 5:00 am
wherw in nh do you live? we are up by littleton.
April 3rd, 2008 at 5:05 am
works in a park…works in the dark……….works in my home….works in nome.
can be installed by a moron,who lives in the town of boron………
greatest product ever made,……better than getting laid……….
April 3rd, 2008 at 5:13 am
lol, agree with all your uses tom.
i live in antrim, right between keene and concord.
April 3rd, 2008 at 6:37 am
this is my computor, it doesn’t cost me anything to write I never gave up my land line phone, even if I had recieved
the majic jack, I would have kept my landline phone.
And with the carrier I don’t pay for long distant calls what is
do with my time and energy is not a concern of yours, if you’re happy with your jack use it and be happy and don’t concern yourself with my problem.
April 3rd, 2008 at 6:43 am
Paul like I said look before you leap, Did you think all these comments were placed on the line, were joking, these are
real people with bad claims, If there are enough complaints
something will be done.
April 3rd, 2008 at 6:49 am
Matt. I’m saying they kept the magic jacks when I sent them back far before the 30 days and then hit my debit card for over a 100 dollars 2 weeks later and I can’t get my money back. They have no phone, no fax, no business address or email, except for a no reply. Their device may work for some but they are still crooks in my book.
John
April 3rd, 2008 at 6:55 am
i can use it on my mac or my pc i can even use it in d.c……….
i can use it in a hotel i can use it in a motel
i can use in in germany to let my kids hear me yodel…….
i use it in the car when im near or far….
i use it in a bar to order from a far…..
at&t sucks the magic jack is just ducks!!
April 3rd, 2008 at 6:56 am
Hello Matt Sorry everything will not be fine its been 6 wks
since i ordered the jack , my money has left my account
And still no jack, When or if it does come I’m not even going
to except the package I tried to get my postman to order the
jack he looked at the comments that were writing and said no when my jack arrives , he as already been told to return it
If I’m not at home return it. Just called my bank, My money has for me refuteing the charge has been returned. now I’m happy.
April 3rd, 2008 at 7:00 am
Hello Tom I live in Ohio,Cleveland
April 3rd, 2008 at 11:44 am
I just got this thing a few hours ago and everything seems ok but I can’t figure out how to forward the calls to my other number.
April 3rd, 2008 at 1:51 pm
I have to say I’m not real impressed with this thing. The call forwarding isn’t working and tech support told me their engineers are working on the problem. My voice mails are recorded in my Grand Central account so I have no idea how that happens. I guess it’s because Majic Jack uses Google voice mail.
April 3rd, 2008 at 2:20 pm
just as I have said LOOK BEFORE YOU LEAP
gOOD LUCK i GUESS THERE IS A NUMBER FOR YOU TO CALL
FOR TECHNICIAL SUPPORT, you probally won’t get a live
person but, maybe they have some informaition that will help you.
April 3rd, 2008 at 2:44 pm
OK, I give up because you did tell me. This was only a convenience item for me so that friends in another area code could call me toll free. If the call forwarding doesn’t work then this product is useless for the purpose that I bought it for. Maybe I’ll just have to wait until Grand Central lets me have a second number.
April 3rd, 2008 at 4:20 pm
IT IS JUST TEMPORARY
April 3rd, 2008 at 4:53 pm
I hope so. Now when I dial my Magic Jack number from another telephone all I get is a busy signal so the voice mail doesn’t even work either. Did they even beta test this product before releasing it to the public?
April 3rd, 2008 at 5:27 pm
ok i have had magicjack a week now and i have not be able to use the service on a free trial basic i am really beginning to think it was all a scam into gettin my money so i have placed a block on my debit account and change my account number so they cannot access it to withdrawn funds out this scam is really not cool and can fool alot of people just before u buy into something readdddddd………first people terms and conditions they service should be called magicwack chat session are never helpful they tell u the same thing send u through fixit links that never work iam going to the highest of the highest to bring them down they have block me access to the chat session when i told them i wanted to cancel my free trial membership.
April 3rd, 2008 at 6:17 pm
shavon, you a black guy? based on your ridiculous grasp of the english language i have to assume you are to stupid to make it work right. the only people who have trouble are people who cannot type or speak english or who are retarded. sorry to be harsh, but its not a scam, works fine for me. but i have an IQ higher than 90, so it wasnt that hard.
April 3rd, 2008 at 6:33 pm
I guess that verbal attack means I have an IQ lower than 90 since my Magic Jack isn’t working as advertised? You might want to freshen up a bit on your own English skills. There are plenty of other blogs or groups where you can spread your hatred for blacks rather than do it here.
April 3rd, 2008 at 7:30 pm
i just had to restall my magic jack and it worked properly now iam convince it is not a scam
April 3rd, 2008 at 7:36 pm
matt it doesn’t take the level of an iq to figure out a scam when their is no resolution to your problem and how dumb do u sound shavon sounds like a blackgirl name looks like yo iq is not adequent enough to achieve and higher grade in proficiency..
April 3rd, 2008 at 9:30 pm
shav, not a racist bone in my body, just getting a little sick of reading people saying its a scam without figuring it out 1st. its an amazing little device that will save you buckets of money. its worth the 40 bucks to prove it is or isnt.
April 3rd, 2008 at 10:54 pm
It’s always the racist Aholes who will tell you they don’t have a racist bone in their body and they have a friend who is a minority. Its time this country got past its history of racism.
There will always be new immigrants to this country from around the world including Europe who come here legally and wont have a firm grasp of the english language and may not be as articulate as our verbal attacker on this forum.
I believe this forum is here to help those who may not be as technologically proficient as you Ahole and they may choose to express their own ideas whether they believe it to be a scam or the best thing since sliced bread.
No need for you to be upset and get racial buddy I dont think you have stock in this product so there is no need to go there.
ciao
April 4th, 2008 at 6:42 am
Thanks Storm, I don’t worry abut people who don’t like what
i say . This is my coountry. if any one doesn’t like what they head stop wasgting there time comming to the comment portion of this website. The complaints are not going to stop
If they don’t like what they read.contact the majic jack and tell them you are a loyal costomer and you don’t like the public complaining about them. So fix the damm product. smile.
April 4th, 2008 at 6:57 am
Pete , I hope you did’t buy more than one, because you can
only use one per computor.hope you get your money back.
April 4th, 2008 at 7:01 am
Does anybody here use the call forwarding feature? Tech support told me they’re working on a fix but so far nothing. I really don’t have much use for the product without that feature.
April 4th, 2008 at 7:33 am
I don’t think I’ll have a problem Pauline. The authorization number to return the product is easy to get without any questions asked. I just thought I would give it a few more days to see if they can fix the problem.
April 4th, 2008 at 11:12 am
I am seliing this wonderful product if interested contact me
thewebguy23 @ gmail.com
April 4th, 2008 at 8:35 pm
I got Vonage when they were only a couple of months in business and, therefore, I totally agree with the comments about new companies/businesses. I have yet to sign up with Magic Jacks, but plan to in the very near future. I don’t have any reason to believe they are “scamming” or commiting “fraud” as long as they address the problems that come with being a new company. I do, however, understand how frustrating the whole process with Magic Jacks can make one rethink going with a new company in their infancy. I do agree though…. give them a chance to rectify problems and/or complaints. Also I can’t believe that racist comment was made by matt. He should edit his own comments as there were definitely errors in his grammar and typing. Matt, if you were sending an e-mail or comment to the LORD, would you have done differently? “Do unto others as you would have done to you”…..(just one of many Scriptures)
April 4th, 2008 at 8:51 pm
i said nothing racist, and the only grammar errors i make are capitalization as it makes typing faster. please tell me what exactly i said that was racist
April 4th, 2008 at 9:01 pm
Hi, ladies and gentlemen, appreciate very much for your precious comments, but please kindly not to bang each other
Have a nice day to everybody 
April 4th, 2008 at 9:09 pm
only bang the ones you love
April 4th, 2008 at 9:16 pm
it’s $46 bucks….stop your belly aching… if you used a decent computer instead of a 486sx running windows 3.1 it would work just fine…. you may also have some conflicts with some windows programs….but mine works just fine with no problems.
April 5th, 2008 at 4:12 am
B–ch My if your message was meant for i know you have
not been reading my message.So shut the f— up My computor was bought i year ago wunning window Vista.
Who caate about how your is running I don’t give a d–m’And no one else does either does anyone. Where does $46.00
come from i paid and additional year of service my anount was . $66.00.Regardless to the amount It was mind your business. if yours works fine ,good for you . Your comments aren’t neccessary.We are trying to inform people of the posssibility of defects.
April 5th, 2008 at 7:43 am
This is my 3rd day with this product and it’s very frustrating. The call forwarding still doesn’t work and tech support keeps telling me their engineers are working on it. Do they expect me to carry my laptop with me everywhere I go just so I can receive calls? I call the number several times a day to see if they have fixed it yet and half the time I get a busy signal even though I’m not even online.
I have no problem making calls with it but that’s about all I can do.
April 5th, 2008 at 8:02 pm
having troubles with it working on my e machine but works well on my smell and my mac
April 5th, 2008 at 8:04 pm
pauline you are such a b-ache….lets get together and pay her off so she will get the f**k off our board
April 6th, 2008 at 7:29 am
all she dose is bitch,bitch,bitch………it is a good product. it is the persons computer that is why it has problems. mine will not work on my e machine but works on everything else.
April 6th, 2008 at 8:01 am
There are other ways to get free calling over a land line that only requires a computer to set it up. I’ve been using Google’s Grand Central for months and it’s flawless. I also have Ring Branch but they assigned me an area code that’s 500 miles away from me so it’s not much use. A few people in the Grand Central group use Gizmo5 with it to make free international calls.
April 7th, 2008 at 3:08 pm
I bought the product and assumed it would only partially live up to the claims. So far it has lived up to about 95%
Had some trouble withV/M and changing password. It seems everything takes several tries and then a few minutes to become active. I also found that when someone called my cell from the MJ enabled phone their voice was weak, then I found that the softphone menu has options to control it. All I know is it’s working for the time being. I plan on testing it for several months before dumping Verizon but if it continues working…adios verizon
April 8th, 2008 at 5:12 am
can i used the magic jack overseas in ARUBA for examle
April 8th, 2008 at 7:58 am
As I understand it, you can use it anyplace you have an internet connection and I’m sure there must be plenty of wi-fi hotspots in Aruba since it’s a tourist mecca. I doubt that anybody would let you install it on their computer so bring your own.
April 8th, 2008 at 9:50 am
ya know what they say !!! if it’s sounds 2 good to be true, it probably is. the bulldog from california
April 8th, 2008 at 10:13 am
So I tried this 30 day free trial on March 31st 2008, on April 4th, 2008 I show a pending charge and on April 7th 2008 I was billed in full. I go to live chat and raise my concerns and asked for the companies legal department and was told they could not give that information out. I had to dispute the charge with my bank and have my card destroyed and am waiting for a new card. I am going to file a lawsuit against this company for breach of contract, wire fraud and false advertising, if anyone is interested in joining me we can get a class action going, send your emails of interest to jfbausch@yahoo.com
April 8th, 2008 at 11:19 am
Mike may God continue to bless you. Some commments don’t
diserve a answer, And yours is one.Our board? you stand
alone. Get a life .
April 8th, 2008 at 1:53 pm
learn how to spell,you dumb b**ch btw do you still have the wheels on your home?
April 8th, 2008 at 5:05 pm
No I don’t I sold it you your mother don’t you remember?
April 8th, 2008 at 5:28 pm
I won’t stup for your level, You can write whatever you’ld
llike, and I will pray for you and yours.
Mto every one there how read all this nonsense
I won’t allow my self you be minulated again, some people
want attention, and don’t care how they get it Let all pray
for this poor man.
i’m gooing fishing this weekend. wheather look like it be suitable.If you don’t here from me its because I’ll be fishing.
April 8th, 2008 at 8:44 pm
learn to spell you white trailer trash piece of s**t scumbag moron whore.
April 9th, 2008 at 12:55 pm
I, too, would like to have a phone number for MagicJack. I keep getting error messages about multiple java runtime engines and other problems when trying to use the chat. I can see why they would not want to provide phone support as they would have to charge more for the product, but there is no e-mail support either.
April 9th, 2008 at 7:50 pm
I haven’t had any problems with the chat except I keep getting the same canned answer. “Thank you for bringing that to our attention”. The next thing they say is “Our engineers are working on it”.
April 9th, 2008 at 8:08 pm
This is just an update since I’ve been complaining about the call forwarding not working. It is now working. All I wanted in the first place was a number in another area code so that people could call me toll free and now I have that and that alone is worth $20/year to me. I have uninstalled MJ from my computer and I won’t reinstall it but I’ll keep the service just for the convenience of having another telephone number.
April 10th, 2008 at 8:20 am
Pete thanks for the update, I’, happy for you that everything is finally working ,this information might be helpful to others. may be some othere mj customers may need to reinstall theyre jacks.
Good Job !
April 10th, 2008 at 9:24 am
matt Says:
April 3rd, 2008 at 6:17 pm
shavon, you a black guy? based on your ridiculous grasp of the english language i have to assume you are to stupid to make it work right. the only people who have trouble are people who cannot type or speak english or who are retarded. sorry to be harsh, but its not a scam, works fine for me. but i have an IQ higher than 90, so it wasnt that hard.
****
Shavon, I agree with you that Matt’s statements do carry a racist undertone. It is rather unfortunate that the level of race mediocrity dipicted in his statements still exists and that there are still those-Matt included, who feel that the color of one’s skin determines their level of intelligence.
I beg to defer, as intelligence or the lack thereof, transcends ALL races. By the way, yes, I AM an educated, intelligent BLACK woman and yes his comments support the fact that there are still some intellectual morons in the world!
The unfolding debacle in Iraq is a prime example.
This message board proves that there are those who are, shall I say, intellectually circumcised?
***Matt, with that said, I have tried the MagicJack and I am of the opinion that it works. One doesn’t have to be a brain surgeon to figure it out. Afterall, you did it right?
Have a terrific day!
April 10th, 2008 at 10:08 am
Another thing people need to consider is if their internet service allows the use of a VoIP product like MJ. I access the internet with Verizon Wireless and they absolutely don’t allow it. I did it a few times just to make sure it works but they would have canceled me if I did it too much. My son had Vonage and his cable company notified him that he would have to pay an extra charge or stop using it.
April 10th, 2008 at 9:49 pm
My brother wanted me to buy and it to thePhilippines. H ecalledme on my cell using the magic jack. His friend in the Philippines let him use it. Connections is very clear. I like it. My question is will I be assigned a phone number? His friend is using Las Vegas number. My landline has 562 area code. Is it available in Los Angeles, California?
Please reply ASAP because my sistet is leaving for the phillipines on May 2 and I want to order it now. Thank
April 10th, 2008 at 9:50 pm
see above. please notiky me via e mail. thanks
April 11th, 2008 at 11:50 am
You get a 30 day free trial so if you don’t like it just send it back. Just remember that it has to be installed on a computer for it to work so if you’re not bringing your own laptop you probably won’t find anybody that will let you install it on their computer.
April 11th, 2008 at 1:45 pm
I just found out something that might be of some interest. I have my MJ number forwarded to my home phone and it’s still a VoIP phone call even though the caller on the other end was on a land line also. The voice clarity was good but there is a delay and both parties can’t talk at the same time. It also dropped the call midstream so the other party had to call back.
April 12th, 2008 at 4:54 pm
Have Any one using the Magic Jack with out the computer been on
if some have pass the info. I and my family and friend will like to set up that way.
Pss… Are they selling any stocks on this Company?
April 12th, 2008 at 7:40 pm
how can it work if the computer is off? think about it paco,it runs on the computers usb port duhhhhhhhhhhhhhhhh.
April 12th, 2008 at 8:10 pm
Incoming calls work perfectly without the computer if you use the call forwarding feature. Outgoing calls can’t be made without the computer as far as I can see.
April 13th, 2008 at 10:48 am
The parking service listed above is no longer in service.
April 14th, 2008 at 10:44 am
I live in Florida and bought a Magicjack at the recommendation of a friend in California. The connection seemed fine but not great at first, then he tried a wired (not cordless) phone and on that and when using the headset direct to his laptop it sounded GREAT for better than 9 out of 10 calls and he calls me almost daily for the last many months. Yes, occasionally it was terrible buty an immediate callback was fine every time.
So I bought one because I have tossed $49 on stupider things on what seems like a daily basis! I DO like it since I am using it as a “second Line” since I have BellSouth for a simple no frils home line but I have used a DualJack to connect this to the LINE2 port of my 2 line, four handset, cordless Uniden phone. I can use the MagicJack line from any phone now and it works fine “most of the time”… If I really want assured calls I use the wired cheapo phone that is connected to the BASE of the DualJack.
Things to note:
Most (95%?) of the time it works GREAT if you do the following:
Have a FAST broadband connection
Try to use a wired phone with it.
Make sure you do NOT plug into a USB hub of any kind
Surfing/downloading on your network can cause issues
Don’t expect to have $50/mo quality on $19 a YEAR.
When my bud recently went to England he called me from the Intercontinental Hotel with FAST wireless and a headset on his laptop; sound? PERFECT like he was next door on MaBell!
Next day he called from a cheap hotel with SLOW wireless and the sound was choppy and broken.
It is a heck of a bargain and a great little gadget BUT the cheap cost DOES come at a reduction of guaranteed quality.
it is NOT perfect BUT for $19 a YEAR it gets a definnite thumbs up from me.
April 15th, 2008 at 1:16 am
I ordered mine on the 10th of April, got an instant email confirmation, received it today the 14th and plugged it in and now have a CLEAR second line. Tried it on another computer thru the hub, that’s not recommended, and it worked okay, a little less clear but never the less very usable. I haven’t had it long enough to test everything offered. But yes I did set up a personalized voice mail and was stoked to see that the voice mail is sent to your email address also. So far so good, I just wish that I had invented it.
April 15th, 2008 at 9:19 pm
It came today. I READ and REREAD everything I read before. Installation could get tricky. Computers may make my life easier but software is hell!
Installation was not too bad despite a lack of included instructions. Only one hiccup and a computer restart. Took it for a test drive and everything is working as expected. So where’s the savings in this gadget???? Not for me . . . not yet. I can phone out anywhere for free but if my grandma calls me from next door, or the next province, she’ll have to call a Washington DC phone number and she’ll be charged for an international call by her phone company. So I’ll keep my old phone and pray that MAGIC JACK gets me a local number quick. Is the wait worth $20.00 a year? I betting it is, and while I’m waiting I will be spreading the word to my friends and family that MAGIC JACK is the way to go.
Congratulations, this sceptic is impressed.
Kathy
Winnipeg, Manitoba, Canada
April 15th, 2008 at 10:28 pm
this is a big scam it took them ovewr a month to send this POS devise,i waited up to 10 days b4 i started 2 chat with them,all i got is the round around,telling me they send it and others say they didn’t,so finally after a month waiting i finally got it, and it don’t work it won’t even install any software
just pop up their website,in the chat they say just unplug it and repl;ug it into a different usb jack, well how many usb jacks do i have 2 plug it into b4 it will work? well my mouse and keyboard (wireless)uses the usb ports so does my printer and thety all work ,so y would i have 2 try every one? even that don’t help.plus theres no local # 4 me 2 have this POS.so i am sending it back and let them wait 40 days just like i had 2 wait,what goes around comes around, already reported them to the BBB,and this site will be closed down i promise you tthat, i talk no shit from anyone.as far as i am concern anything on the net is a s c a m….same as those paid programms that come on tv……..i tried of getting treated like a SUCKER.. well i say NOOOOOOOOO MORE,
note to magic jack I WILL SEE YOUR ASS IN COURT
and it won’t just be 4 a 46.90 1st year
payment i will take you 4 everything u got
April 16th, 2008 at 4:50 am
go back to your trailer asshole….what operating sys are you using? most likely windows 3.1….. i had a problem with mine and was sent a new one in 4 days,
April 16th, 2008 at 6:43 am
chika
What happens to international calls,do I continue to buy cards?
April 16th, 2008 at 6:44 am
what happens to international calls, do I continue to buy phone cards or continue to be sucked by the big phone companys?
April 16th, 2008 at 8:06 am
i using windows xp pro
April 16th, 2008 at 8:10 am
i plug it in the usb blue light comes on then the magic jack website pops up, i get a dial tone but when i click on a # on my phone it goes back 2 a dial tone ,so that tells me it’s broken, can’t even get the updates to load theres no dial pad on my screen….i have tryed everything i have talk 2 them in chat about a dozen of times. still nothing
April 16th, 2008 at 8:18 am
tell them to send you a new one
April 16th, 2008 at 9:24 am
Try restoring the computer to a point previous to installing MJ and then try to reinstall it. I don’t know if that will work but maybe worth a try. It certainly didn’t install itself correctly since you don’t have a keypad.
April 16th, 2008 at 12:22 pm
A friend got a MJ and it didn’t work at first on his desktop computer, but it did on the laptop. The solution? Install the latest Windows updates before you complain. Too many people complain about Windows and the lack of security and performance, but they never keep it updated to maintain these features at their optimum level. Indeed, some are clueless as to the need to do so.
April 16th, 2008 at 5:05 pm
Has anybody tried to use this for 877 or 866 Toll free numbers? The customer rep told me magic jack will only work for 1.800 numbers..
April 16th, 2008 at 6:03 pm
works fine for 877 866
April 16th, 2008 at 6:33 pm
I have been using it for a year now and have never had a single problem. I love it and the phone company can pound sand!
April 16th, 2008 at 8:02 pm
that’s where the problem is, it id work at 1st, but then computer kept rebooted by it self. so i just formated my hard drive and reinstall xp pro and the drivers. and did all the windows updates,i always do the updates, be 4 i do anything else.when i plus in mj blue light comes on and then it pops up the mj home page, no matter where i plug it into the usb ports,i build computers so i no it aint my computer i just build a system with itel dual core processor has 2 gis of memery and a 160 gig hard drive.
April 16th, 2008 at 8:11 pm
didn’t get any help with this mj so i just send it back,took them over a month to send it to me ,kept telling me that it was send and others say it wasn’t,finally a month later they send it and got in oin 2 days,pluged it in my computer’s usb abd crashed my system (kept restarting every 30 mins or so)
so i just reformated and started over……. plus theres no local # for me even 2 use, if i ever got it 2 work, not worth it ,y should i have people call me using my mj # and get charged 4 a long distance call specily when i live locally,
question is, would u call someone locally and have 2 pay 4 a long distance call??
answer is NO why would i want to call someone locally
and get charged 4 a long distance call….
April 16th, 2008 at 8:20 pm
that’s right starkweeper4m
i wouldn’t want to call anyone and get charged 4 a long distance call when it’s really a local call,
you better stay away from anything you see on the internet.
haven’t u learned your lesson yey?
they all scams, you can’t trusted anyone these days speaily f on tv and internet, if u have 2 pay 1st to try iyt it out.
read my lips they are S C A M S
hope u have learned your lesson………..i only telling you this
cuz I LOVE YOU
good night
I LOVE YOU MY SEXYPANTS
YOUR
BABYGIRL
April 16th, 2008 at 8:27 pm
i know i know babygirl
but u know me i try anything i can get cheaper no matter what it is,well no more i have already spend probaly over 25,000 in the last 20 yrs, where did it get me? NO WHERE
i don’t trust anyone any mmore if it’s from tv and/or internet
i have lost faith on paid tv programs and the internet, i wish i had all these money i have spend over these yrs,
I LOVE U 2 BABYGIRL(starkeeper4j)
gn sweet dreams don’t let the bed bugs bite lol
sexypants
April 17th, 2008 at 11:01 am
I paid for Majicjack (2) units 4 days ago and I also paid extra for 1 day delivery now it’s been 4 days , what the heck is up.. please refund me the extra overnight charge because you DID NOT NEXT DAY IT LIKE I PAID FOR. MY TRACKING # IS 91018052139 Call me if you have any questions at 702-606-6897….
THANKS,
CARLOS
April 18th, 2008 at 1:32 am
Hey!_Just call me Marco_I was reading up on this Majic Jack I heard about and came across this “Responses/Comments” part reguarding the MJ product here, and figured here is where I would get some possative/negative information without all that technical or verbal sparring!!? GET DOWN!!! After reading all your statements/comments, let me just say, I’m Sold…And let me add…”Way to go Chris, smart advice. YOU!..”Gus,Jason,Pete,Tom”, great come-backs to remarks asked-genuine about the product(and those to Pauline R.)And Matt, keep working on it guy-(the capitolization thing) Hey Pauline, think for a moment_Ask yourself_ was anything you said/or tone used in the initial Correspondance with MJ operators that may have made your specific “Order” to be less important as those who HAVE recieved satisfactory service? It sucks being taken for granted, I agree! Got-a-Bitch,Go to the Source. Just how willing/wanting or important is it? U remind me of a Relative or two…Long on issues, but physically/mentally lacking on the part resolving the matter… rather show just how big a “Nagging Bitch” U can be/are, than be open minded to the OTHER factions that “could” and “do” play into the outcome of things! My Granny could out-cuss, out-smart, and out-spitt most men her age-at the time. She was a woman who took no shit, did what She had to to resolve the matter,and always covered her ass. Pauline either Fight it-or Forget it…bitchin about it over-and-over won’t fix it, the Ulcers_High Blood Pressure_Stroke_ or whatever, will cost U more than the product was worth! THINK ABOUT IT. “LATER_BYE”
April 18th, 2008 at 3:21 am
found their 800 # form their comercial in case you need to check on you order 800-709-0492
April 18th, 2008 at 3:26 am
rat o- frats it is all voice automated and does not help
April 18th, 2008 at 11:52 am
N Srinivas
I just dialed an 877 number and it worked just fine…. hold on and I’ll try an 866.. OK I just dialed and 866 one and that too worked perfect. So no problems on most if not all of the toll free codes.
April 19th, 2008 at 10:01 am
I just got my MagicJack and when I went to register, I found out that I can’t use it in my state of NC. I thought you could use it in any state and Canada. Are there any secrets to get it connected in NC? Thanks.
April 19th, 2008 at 6:55 pm
you can use it anywhere in the world. they just dont have local numbers yet for your state…just enter a close state or a state where your relatives live. you can change the number one time for free then it wil be 10 bucks the second time.
April 20th, 2008 at 7:45 am
That’s what happened to me with Ring Branch. They assigned me a Georgia area code and I live in Florida so even though it’s completely free, I have no use for it.
April 20th, 2008 at 2:06 pm
Hello ,
I bought a MJ for Fam. in the Philippines and one for myself..Do I register and get a number here on my laptop before I send it to them in the Philippines Thanks so much..
Linda
April 22nd, 2008 at 8:29 am
I can say plenty of good things about Magic Jack. After all I’ve purchased 5 of them. But their Tech support sucks. After a few bad expierences I decided to document one. It speaks for itself
General Info
Chat start time Apr 21, 2008 6:34:46 PM EST
Chat end time Apr 21, 2008 7:16:43 PM EST
Duration (actual chatting time) 00:41:57
Operator Jonahlour
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with ‘Jonahlour’
Jonahlour: Hello, how may I help you?
Maxine: My name is actually Alonzo. I purchased several units. This one was for my Mother Maxine. I activated it last night. There seems to be no choice for area code 661. We have other MJs for area code 661. We had to get a number that is area code 650 we need a 661 number
Jonahlour: Thank you for bringing up your concern with us, Alonzo.
Maxine: well how can you help me
Jonahlour: I apologize for the incinvinience it cause you.
Jonahlour: The area code 661 is not yet available, Alonzo.
Maxine: With all due respect you are not listening to me. I have several Magic Jack units with 661 numbers
Jonahlour: My apologies.
Jonahlour: Do you mean area code 650?
Maxine: Sorry my friend…. you still are not listening…I have purchased about 5 MJs. All of them have 661 numbers except the one I activated last night…I had to get 650
Maxine: I need one for area code 661
Jonahlour: Please visit the site my.magicjack.com to change your area code.
Maxine: 661 was not offered to me when I signed up…even though it was previously……are you saying that it will be available now
Maxine: I think I may need to have you transfer this log to your supervisor so that I can get this issue resolved
Jonahlour: The area code 661 is not yet available, Alonzo. We will be releasing more area codes in the future at which time you could switch to your local area code. For now you can pick which ever code you like.
Maxine: explain to me how I have 4 other numbers that are Magic Jack including 661-998-8XXX
Jonahlour: Can I have your full name please?
Maxine: Alonzo FXXXXX
Jonahlour: Thank you
Jonahlour: Hello, how may I help you?
Maxine: Are you kidding me…. we’ve been chatting for a 1/2 hour
Jonahlour: Sorry, please disregard the last message.
Jonahlour: One moment please..
Maxine: You are taking a long time to resond to my messages …maybe because you’re trying to speak to more than one person at a time
Jonahlour: I sincerely apologize, Maxine.
Maxine: Supervisor please
Jonahlour: I check your account and you have five magicjack number.
Maxine: Yes I think I already said that
Maxine: Can you see what phone numbers I have
Maxine: Yes I think I already said that
Jonahlour: Let me check that for you.
Jonahlour: May I know what are the magicjack nubmer you have please?
Jonahlour: number*
Maxine: the new one?
Maxine: 650-739-XXXX
Jonahlour: The magicjack number you have.
Maxine: I have sewveral…. the 650 number I was assigned last night. I previously have 4-5 661 numbers I had no option last night for a 661 number I need one
Maxine: I’ve been chatting her for almost an hour. I need you to change my 650-739-XXXX number to a 661 number …..like the other 661 numbers I already have and please send me an email regarding this. I’ve been her too long and must end this chat session.
Jonahlour: Please don’t hesitate to chat us back Maxine.
Maxine: what are you going to do for me?????
Jonahlour: I apologize, 661 area code is not yet available.
info: Your chat transcript will be sent to tackaa@aol.com at the end of your chat.
April 22nd, 2008 at 2:34 pm
That’s funny!!! Those are the same canned responses I got. I sometimes wonder if the company will be around a year from now. Try Grand Central but the only problem there is they only allow you to have one number. I have my Magic Jack calls routed through Grand Central.
April 23rd, 2008 at 2:07 am
*******DONT BUY THIS BS(Magic Jack Crap)PRODUCT.******
It worked fine for me for about 3 Months and now It Was working fine for about 2 months then Certin numbers it gives me Busy Signal 3 times then it hangs up. You can not call them u only have to use their CHAT online. After talking to them for over 2 hours of uninstalling, Reinstalling, Cleaning the Registry, Rebooting, Trying on another PC Nothing worked. I do recive calls, i can make call to certin number but alot of LOCAL number dont work. According to Magic Jack I am Dialing the Wrong number??and maybe the other party is using the phone bullshit.
I checked online and saw other people had the same problems.
—————————————————–
Please Dont Waste Your Money on this, you might be better of trying http://www.skype.com or some other service.
—————————————————–
April 24th, 2008 at 9:48 am
For people who want a Magic Jack but they want a local number and MJ does not provide one in your area, try this, worked for me.
go to http://www.grandcentral.com/ set up a number in your area and forward it to your MJ it’s free.
April 24th, 2008 at 12:47 pm
I have had the magicJack(TM) since Feb 6, ‘08. I use it on a DELL Inspiron E1505 Laptop. I also use Time Warner Cable RoadRunner High Speed Broadband at home and in the Office. But when I give a magicJack(TM) demo away from the office, I use the Verizon UM 150 USB stick for my wireless Broadband internet connection. All three work harmoniously together.
You can almost hear the syncronous hum of a well oiled machine. Well, you know what I mean. You really can’t hear them all in action, but I know I have a computer that runs very well with both the magicJack and UM 150 or Cable.
Today, magicJack seems to be working the way it should be. I guess the current upgrades to their network or something, or my machine is more in sync with the magicJack, and/or with the UM 150 or cable. I am very impressed with this lightweight telecommunications device.
I highly recommend the magicJack for businesses who make thousands of calls every year. The magicJack is perfect for use in that scenario. Businesses seem to have computers that will be less likely to have installation problems with the magicJack.
Home users seem to have more installation problems with the magicJack. And I don’t wanna go there.
I have helped people install the magicJack on both PCs and Macs.
BTW, I don’t have a landline phone. AND I don’t have Vonage anymore. Yeah! That $65 per month Business line & Fax line cost me a staggering $120.55 to cancel. What a rip off.
It’s good to know that magicJack won’t charge me that to cancel their service. In fact, magicJack won’t charge me to cancel their service at all! Just don’t renew the second year. But at only $19.95 a year, AND no Monthly Phone Bills, how can you beat that?
I don’t care what phone company you use, they can’t match magicJack price wise & phone bill wise.
Oops, magicJack has no phone bills!
For only $39.95 plus $6.95 S&H ($46.90), and Free service the first year, you can’t pass this opportunity up!
I challenge anyone to show me a PHONE COMPANY that can beat magicJack in price. Send me an email to rmbarber@pevoosow.com if you find one. I want to know who that phone company is.
Oh, I forgot to mention that magicJack has it’s own phone company.
Bob
April 24th, 2008 at 7:08 pm
I have purchase 18 MJ units. I am sad to say they all work just fine. I have sent some to different countries and the work well with no complaints. The product is new so of course there will be bugs to fix. But keep in mind the reason you made the purchase. Cheap. I have just made an order for 500. I believe in the product and I am aware there will be problems, but over all you cannot lose. I will update you with my site so if you have any tech questions you will be able to contact me live.
April 25th, 2008 at 6:42 am
To Hashslinger
The comments you made to me were prefectly thrue, I though, I appolized for my language, it was not lady like at
all. Don’t think I was proud of myself.But in defense of what
I said, sometimes. you lose your cool.
We are using this comment line to let othere know oour
problems with the m.j. maybe there’s a solution here
No one should be subject to veerbal abuse. My issue was
resolved not only did m.j. refund my $66.00 they refunded
it twice. of course the bank will return one back to the company. Maybe after reading future comments, if I find
more and more people are having less probems, I might consider purchasing another jac, Well will see.
s
April 25th, 2008 at 8:16 am
Pauline,
Don’t forget that some of these glowing reports are possibly coming from sales people and/or resellers so they shouldn’t be relied on. One person says he uses it with Verizon Wireless and I know for sure that Verizon Wireless doesn’t allow the use of a VoIP service. It is specifically written in the Verizon contract. The other one buys 500 at a time. That should tell you something.
April 25th, 2008 at 8:23 am
I really love this thing. But its causing my computer to act up. I didn’t realize it was the MJ doing it till I took it off to take on a trip with me. I cannot believe how good this computer runs without it. I want to get rid of my landline. That was my goal. Does anyone have any idea why its causing my computer to run so bad? I’d also like a book of instructions. Sounds stupid, but I don’t know how to use the voice mail. Help and thanks. Diz
April 25th, 2008 at 2:56 pm
Yes pete, I am in the process of becoming a reseller. But that decision came only after buying, and testing the product.
But as with any new product or businesss in its infancy stage, it will have growing pains. Customer Service should have been a top priority, however, I don’t think the company realized how quickly demand would grow. I am sure that I will receive a lot of complaints about the product from my customers, however I will make sure that my customers receive prompt and couteous service. That is why they are being trained as we speak on different aspect of mj. Troubleshooting techniques. In business, a satisfied customer is your best customer. Most people read the boards and hear the advertisments then assume they know how it operates. Sometimes you have to read the instructions and or play the cd to make sure that everything is connected properly. I have people asking me ” where is the phone that you plug into it”? They did not send me a USB port? I am sure this is hilarious to some but to others they really believe the company has defrauded them.
Bottom line, read the directions carefully. Connect step by step. If there is a problem, contact the customer service dept via chat. When we go live you will be able to contact us at our website for info, but for now, i will field questions at docremy@gmail.com.
Pauline, I understand your concerns and I am glad that you were gracious enough to post that you did get your refund. So many people wil complain loudly and yet whisper when a promblem has been solved. You are a true lady in my book.
April 25th, 2008 at 6:58 pm
This is for people with cable hook up that want a phone line. PERIOD. I have Comcast and it works perfectly! i have no phone line in the house but use the magic jack and call anyone anywhere!
April 25th, 2008 at 11:37 pm
I would like to know if i will be assigned a specific phone number. My areas code is 562 and I’m planning to send it to the Philippines so they can call my land line anytime using MJ. But will I be charged if the number that will be assigned to me is not 562.
April 26th, 2008 at 1:41 am
No maria, you will not be charged.
April 26th, 2008 at 5:55 am
Maria,
If you’re just going to use MJ as an incoming number then all you have to do is set up the call forwarding. That’s what I did and then I uninstalled MJ from my computer and it works fine. I can go online to my account if I want to change the number it’s forwarded to. My internet provider (Verizon Wireless) forbids the use of MJ or any other VoIP service but I knew that before I bought MJ. I have another service that allows me to make free outgoing calls from ANY phone so the two of them work well together.
April 26th, 2008 at 8:35 am
One of my friends in US sent me a MJ. I live in Europe, she lives in US
1.If I want to make a call from Romania, my friend in the US needs to have a MJ too?
2.Does the utilization of this device will charge me extra?
Do they apply any extra tax, if I want to use this device?
I had huge phone bills in the last couple of months, and I have to say that I really don’t want to pay anything extra any more.
Thanks a lot.
April 26th, 2008 at 8:48 am
oh, an I forgot… my friend already used it, so I believe that I already have a us phone number.. so, the calls I ‘ ll try to make –will be free?
Pls, I really need an answer
thanks
April 26th, 2008 at 10:04 am
I live in Canada, and I’ve read everything I can to familarize myself with MJ. I think it is probably in the forefront of tomorrow’s telephony. Good bye, to established telephone companies that have been ripping off the public for decades with high rates and poor service.
So, here’s the problem, living in Canada, MJ does not offer any local telephone numbers, yet. In the foreseeable future they will probably have numbers for major urban areas, but I live in the country, away from the major hub bub. I am not really concerned with phoning out with MJ, my concern is with incoming customer calls, if my customers have to phone long distance to contact me I will probably lose business. The only way I see to get aound this is to have a 1-800 #.
Any feedback on this problem is appreciated.
April 26th, 2008 at 10:05 am
I had to choose an out of state area code, does this mean that my next door neighbor is charged for a long distance call when he dials my magicJack number.
April 26th, 2008 at 10:23 am
The calls will be free and your friends in the USA do not have to have Magic Jack. Your only expense is the $20 US yearly fee plus the cost of the USB device. There will be no taxes. Just make sure you have a high speed connection to the internet or it probably won’t work. If your US area code is the same as theirs then they can also call you for free.
You might also look at combining Gizmo5 with Grand Central for totally free worldwide calling.
April 26th, 2008 at 10:33 am
Pete, I’m still confused. I know what my cost is and just need a yes or no if my neighbor will be making a long distance call because my state does not have our area code and my magicJack is issued to a neighboring states phone area code. Thanks, Dave
April 26th, 2008 at 2:38 pm
Thanks, Pete, I’m going to wait until they add my area code.
April 26th, 2008 at 7:54 pm
Dave,
Sorry for the confusion but my previous message was meant for Lush.
Nomad,
I use MJ for incoming calls to my land line only. In my opinion MJ just isn’t reliable enough and the voice quality just isn’t good enough to be used for a business. That’s just my opinion. If you called me on my MJ number you would notice the difference from a normal phone call.
April 26th, 2008 at 8:07 pm
Thanks, Pete, that is a bit disappointing, well back to paying for a 1-800 #, and a monthly bill from those other b*****ds.
April 27th, 2008 at 7:54 am
Nomad,
You might want to check out Grand Central. I’ve been using it for months and so far it has been flawless except for one nationwide outage that lasted a half day. Its still in beta stage and they’re not taking new subscribers at the moment but you can reserve a number on their website.
April 27th, 2008 at 9:14 am
Pete: Grand Central may be the answer, however, my main usage with MJ is for incoming calls from a customer base, and GC does not offer codes for my area (I live in Canada) MJ doesn’t either, and if and when they do, the area codes will probably be for major centers (I live in the boonies), and I will probably lose customers if they have to call long distance. I think that covers my phone situation, unless I’m missing something here I don’t think MJ or GC are going to help in my sitiation? Hmmm
April 27th, 2008 at 1:37 pm
I’ve had my MJ a few weeks. I just CANCELLED my AT&T. For this price I am VERY happy. My area code is not listed yet – so my MJ is used for outgoing calls and my local friend who also has a MJ – and my cell phone can be reserved for local incoming calls. By saving the cost of AT&T (I really only used my landline for Dialup Internet) – now I can afford CABLE internet. I also have VISTA on my computer and have had no problems there. Most of my VISTA problems are with their “updates.” With MJ sometimes there is a little crackling of a voice – but hopefully the reception will continue to improve. Try doing the FIX as that is where I think they are making improvements. When/ff they get my area code – I will be even more impressed. 2 months without AT&T and MJ will have paid for itself. I am not a reseller or affiliated with MJ – I’m just a single person trying to afford to live. I looked at the Grand Central website – but, first, it is not even available and second, if it was, it would probably cost alot more than MJ and you still have to have a landline. To those who can afford fancy cell phones and landlines and cable and cable tv – stop complaining and return the MJ. If you didn’t like it for 30 days, you are out nothing. If you can live with a few of the inconsistancies until they are improved, you can save a lot of money. I’ve looked a long time all over the Internet for something to replace my landline – and this is the only thing AFFORDABLE I could find and it is worth the time to figure it out and work with it. I just hope enough people do give it a try so they will stay in business and not go up on the price.
April 27th, 2008 at 1:40 pm
I’ve scanned this entire blog and haven’t noticed anyone asking this question which would apply to us. We use what is called a dry loop for our DSL connection through AT&T. That means we don’t have a land line, but use what WAS our land line for our DSL without an existing phone line. (We have and use cell phones to call out or receive calls).
Since we still have DSL Pro, do you people think Magic Jack would work for us?
Appreciation in advance. Zar
April 27th, 2008 at 6:37 pm
Zardah,
You should have no problem using MJ with your DSL connection. The problem is whether or not AT&T will let you use your computer as a phone. You might get away with it for a while but they have the ability to prevent you from using it if it’s against their terms of service.
I have my MJ setup to run through my land line without having to have it installed on my computer. I can use it to make unlimited long distant calls over my land line and I have the incoming calls routed to Grand Central which in turn routes the incoming calls to both my cell phone and home phone.
April 27th, 2008 at 7:42 pm
Pete,
Your reply is greatfully acknowledged. Not sure what AT&T’s fine print will say, and of course, they are certainly free to excersise the typical random authority option of “because we said you can’t, that’s why”.
I suppose we can try it and see how long it take them to start barking.
Anyway, thanks for your kind and swift reply! Zar
April 27th, 2008 at 9:57 pm
i bought magic jack and 49.95 appeared on my creditcard for a 5 year plan that i did not order it has taken me many emails and hours to get it removed after 4 request I have still not received a credit watch your credit card statement this company is a looser there chat line is so bad they give you a answer to a question that does not make any sense
April 28th, 2008 at 10:25 am
Pam,
Thanks for the warning. Was this $49.95 charge an addition to your original purchase price?
April 28th, 2008 at 3:09 pm
I have know idea I was paying for a additional year.
which brought my total to $66.00 they refunded that
amount twice. so I’, not angry with them. I will order again
after watching the coments ,nd not hearing any more negative comments.
Do you think that wll ever happen?
April 28th, 2008 at 4:26 pm
pauline I am sure there will always be negative comments. You can’t please em all. However I do think they are attempting to get the bugs out. There customer service has improved dramatically in the past 7 days alone. They have expanded there FAQ pages. So they are making an attempt at satifying the customers.
April 28th, 2008 at 4:34 pm
To all the disgruntle people out there, I do sympathize with you. I am a reseller and my shipment is two weeks overdue and my credit card has been billed already. My reaction is that of most.. I am pissed. However, I have to follow my advice and be patient. Thats a lot of money to be out of with no product. But they are doing what they can or so I tell myself. The product is good and I think 6 months or so down the line there will be less negative comments.
April 28th, 2008 at 8:37 pm
i tryied using this mj after it took them over a month 2 send i kept getting that they have send it or somene else said thet didn’t, finally a month lattwer i got it, i installed it and it crashed my brand new intel duel cort computer, it kept restarting my computer every 15 mins,pissed me off sence i was downloading stuff and kept having 2 redo them. lucky i have cable internet,so wouldn’t take so long. the mj never worked ever sence.all i got was a dial tone. but when i dial it just kept getting a dial tone meaning the dail never go thru..
so i just send it back.and just got phone thru my cable. witch is better some cuz i get cheaper rate if i have all 3..i ave about 45.00 a month by having all 3 (phone internet digiital cable tv) plus i get extra channels 4 free if i bundle like hbo and hbo on deman and starzs and starzs on deman. so i say i basicaly getting phone 4 FREE in a way…….
plus i don’t have 2 have a out of states #, why should i have a out of states # and other have 2 call long distance….doesn’t make sence what so ever……..
OH about the chat 4 mj u mite as well be talking to the wall.
because they have no idea what they are talking about.
hell my girlfriend’s grandson had more seence then they do, and he jkust turn a year old.and yes the 800 # they show on tv for mj is all a voice message no one 2 talk 2, i hate pushing bottons on the phone for those retared machines
once u get where u r going it still don’t work right. that’s the worse thing they ever made for businesses, surpose 2 save time, but i think it takes more time using those….
MJ is cheap but u get what u pay for…
and u endup paying alot more afterwards……….
stil waiting 4 my refund and it’s been over 3 weeks sence i end it back. what really ticks me off is,,,,,,
they want their money asap but then u sit here a wait
for them 2 send it 2 u…..and if u 1 day late they cut u off, but it’s ok 4 them 2 be late but not u….
tired of hearing I LOVE AMERICA only they love it is because this so goverment of ours helps them ASAP but don’t do a dam thing 4 us americans
April 28th, 2008 at 9:14 pm
another illiterate moron who cant read directions. sigh.
6 weeks of MJ and still not one problem. how is it that i can use MJ in new hampshire with a massachusetts #, and i have zero problems. took me 3 days to get mine, and i have only been charged for exactly what i asked for. you people who bitch and complain are just clueless.
April 28th, 2008 at 9:42 pm
Nomad
Sorry about the delay getting to you. Try going to les.net for cheap voip in Canada. This will cost more than MJ, but less than regular phones until MJ has a solution for you.
Best wishes.
April 29th, 2008 at 12:40 am
My advise is buy a prepaid debt card and only put about $42 on it and use that card when you make your order. Then after that when after the year has past and you have to pay the yearly fee again only put $19.95 on it. So if the magic jack company tries to take any more money then they should from you they can’t.
Only put the amount you need on the card at the times you have to make a payment.
And to the people who are being smart A*ses to other people be nice and grow up.
April 29th, 2008 at 3:27 am
what kindergarten is starkeeper in? learn how to spell or let your mommy type the message for you…….i have the problem with the first m/j of a white noise so i was sent 2 more, both work great on pc but double dial on all 4 of my macs. they are working on my problem.
April 29th, 2008 at 11:59 am
I have a problem. Again.
I tried using the MJ to call a friend in US. He got my call, he could not hear anything… Now the only thing I was able to hear was a noise on the backgroung, and that’s all. The problem might be the phone I have, or the Internet connection? Please, I reallly need some help.
Thanks
April 29th, 2008 at 2:48 pm
Sirs: I wish to return my MagicJack but don’t have my paperwork anymore.
Please help.
Robert
April 29th, 2008 at 6:40 pm
just keep you cheapskate…..it is your computer not the jack that is the problem.
April 29th, 2008 at 7:24 pm
unreal huh mike? you people are beyond stupid.
what are you all using, old 486 win 95? fast computer, fast broadband service= perfect magicjack.
get a clue or go away.
April 29th, 2008 at 7:39 pm
Robert,
Here’s where you get the RMA.
http://my.magicjack.com/returns.html
The information you need to fill it out should be in the emails that you received from Majick Jack.
April 30th, 2008 at 9:44 am
Lush,
If you think the problem is in your handset you might try using a headset connected to the computer. If you are using a Wi-Fi compatible laptop you might try different Wi-Fi locations. Many hotels that cater to business travelers or tourists have good Wi-Fi service and so do many universities. Over here in the states Wi-Fi hotspots are easy to find. Most of our libraries have it and almost any large apartment complex will have several open networks that can be used.
May 1st, 2008 at 2:19 am
I recently purchased the magic Jack…Have some problem with settings on my pc (Windows XP)…that do not allow me to toggle between telephone/headset on the MJ softpad. I can make and receive calls however, my voice is not detected in either instance. Any ideas on what settings i need to change ? I have disabled my firewall…I do however have Mozilla Firefox installed.
Would love to use my MJ….
Puzzled in Florida
May 1st, 2008 at 9:04 am
I’ve uninstalled MJ from my computer because I use MJ strictly on my land lines. If I remember correctly, there is a place near the top of the softpad where you can toggle between a plug in phone and a headset. Someone here that still has it installed should be able to help you.
May 1st, 2008 at 9:23 am
I cannot toggle between the telephone/headset….it is stuck in the headset position…
That’s where my problem lies….The techs don’t know how to help me….
May 1st, 2008 at 9:48 am
Mine toggled fine when I had it installed. If you haven’t had it very long maybe restore your computer to the day before you installed it and then try reinstalling it. Sorry I wasn’t more help.
May 2nd, 2008 at 12:42 am
I decided to try this too. I ordered two under their 30 day trial offer. I decided to keep one and send the other back. I paid the extra for overnight shipping back to them so it would be there the day before the last day of the trial. Sure enough, my card was charged for both of them. I got on their chat and the first thing the guy told me was i would need to contact my bank. Then he asked me how much i was charged. Its pretty good when the company’s support guys don’t even know the price of the product they are supporting. Then he kept asking if i purchased the 5 year plan. then the one year plan. Then he transferred me to someone else. then i was told it was going to be transferred to their administration to handle. Over a week later and still nothing. The site and company are a gimmick and garbage. Now, i am out the 39.95 plus their shipping fee and the money i spent for overnight delivery and don’t even have that product and still no sign of getting my money back. Definitely recommend staying away from a company like this.
May 2nd, 2008 at 6:40 am
casey, i see you are another typical Mj retard. why did you order 2 just to send one back and potentially have these problems? this company cant keep up with the orders, and you have to go and test it yourself, just so you can bitch later. why cant all you morons just order one for 39.95, try it for a year, calculate how much you have saved and stop complaining? you all have to try and be cute. i have had mine 3 months, i have never had to try online chat, had no problem with what i was charged. I signed up for 5 years, have paid the 95.00, and if the thing went in the shitter today, i would just let it go, as it has already paid for itself based on any other phone plan.
May 2nd, 2008 at 7:30 am
Casey, I have to agree with Matt, you’re an idiot, no doubt about it! Do you read your own posts, I continue subscribing to this board because I can’t believe the insanity of some people, makes me realize how really fortunate I am.
May 2nd, 2008 at 8:39 am
Casey,
It’s easy enough to dispute the bill with your credit card company. Just don’t lose your mailing receipt and save all your emails from Magic Jack.
May 2nd, 2008 at 4:28 pm
C. E. BUTTLES
Thank you very much for that info, I have contacted the company.
Would have responded sooner, but your reply got lost in here,
Thank you once again
May 2nd, 2008 at 9:40 pm
I have come to the conclusion that this company has some real issues. I have stopped payment on them myself as the customer service is just horrible. I ordered this product and no where is it disclosed anywhere that the service is limited. I live in Oklahoma and bought it with the assumption that it would work for my area -”Wrong”. Went to their wonderful customer chat tech support and explained this. I pretty much got the same crap everyone else got, I then asked if they could refund some of it because it does me no good if I don’t have a local number and I am not going to pay $20.00 a year for something I can’t use. My friends that live here locally are not going to call long distance to reach me in the same town or in near by cities. The customer service rep tells me to chose the next state and does nothing but keep on saying “Sorry”. I asked when my area might be available…We are working on it. That’s all well and good, but I am not going to pay $46.00 plus the $20.00 per year for an out of state number. I asked for a free year or two until they updated and put my area in…They wouldn’t do it. I asked for e-mail address, voice phone number, local mailing address, owners name, speak to a manager…None of these are available and got: We can’t give you this information. Well, let me tell ya… If you can’t give me this information about your company, then you don’t need to be doing business with anyone. If I did this to my customers, I would be out of business – real quick. Your customer service sucks – talking to a brick and listening to someone reading the answers from a t.v. teleprompter. If a customer has an issue, you resolve it – Not turn them away. My area is not available at the time – O.K. – offer the customer a free year or two until the area is added. I am not about to take a $66.00 dollar hit and be stuck with the product after the 30-day trial expires wondering if it’s going to be added or not and when. So, I say to a non-customer friendly company – take your product and stick it in your a**. There is no way I would want to do business with you now or in the future, You act as if your a company that people owe you something. The way your going and treating your customers, your doomed to fail. If you are ripping people off and not living up to your return policy – trust me – your gonna find out what happens between Law Enforcement, Lawyers and some personal street justice when these people find out and track you down. I guess I am lucky enough to have a bank that will dispute a fraudulent transaction within 24 hrs. on my credit card and will go after you. I have stopped your pending transaction – once the credit is back in my account – you can have your piece of junk back along with your crappy customer service that doesn’t want to resolve the problem. People expect to get what they paid for, they work hard for it and so do I. They expect you to backup what you sell, which you surely have a lot of learning to do when it comes to marketing and customer service ethics. We backup our products for a year, we have live support, our customers know where to find us and we resolve the issue/s the best we can – even if sometimes we eat it. That is called customer satisfaction / support and putting our money where our mouth is and standing behind what we sell – Not hiding under a rock. Get some balls – Give your customers the info they need to contact you “Live” and stop hiding behind this text chat crap and e-mail. Give a physical ID or are you chickensh*t and have something to hide or dishonest? I hope a bunch of people file a class action lawsuit on you, sound as if you deserve it. I know from what I gathered, I would rather be ripped off by a street panhandler in person in Chicago than to do business with you – At least he would smile while taking my money maybe even be thankful for a hot meal. At least he has a pulse. I’ll be the next to say: Don’t deal with this company – They need some serious help!
May 3rd, 2008 at 5:08 am
you are a chicken shit piece of crap….did you even try the unit? it works great for most people the ones that it wont work for have crappy computers or dont know what the f**k they are doing. mine works fine but will not dial out on my mac
bfd……..you dont hear me crying……e-s-a-d asshole
May 3rd, 2008 at 1:18 pm
I NEED MAGIC JACKS PHONE # SO I CAN CALL AND OTHER IT PLEASE SEND IT ALTAANGEL2008.COM THANK YOU SO MUCH
May 3rd, 2008 at 2:22 pm
Mike,
Why do you always attack people? Carey was only venting his frustration and there’s nothing wrong with that. I don’t have to resort to calling people names just to get attention.
May 4th, 2008 at 4:07 am
Alta,
You can order it online at http://www.kingdirect.com/…..
I think you will be a lot less frustrated when ordering from a reseller who can give you a little personal attention
May 6th, 2008 at 5:07 am
The CuPhone “Echo Free” USB phone adapter shall work similarly to Magic jack, and it offers free International calls
May 7th, 2008 at 11:51 am
I want to keep the home computer with the majicjack in the USB port. When I travel and use my laptop will I have to have another majicjack to take on trips with me? Also if I want to change computers at home will it necessitate a new majicjack or is there a way to do the change with the original majicjack?
May 8th, 2008 at 1:52 am
Well, I have resorted to buying a cell phone. I uninstalled my MJ and cannot reinstall it. I followed all of the instructions given here in the blogs on how to reinstall it. It’s pointing to getting the PC Geeks involved….I’ll just hang onto my MJ rather than try to return it…. Might be able to sell it to someone. Seems there are issues with my computer that caused my inability to use the product.
I’m disappointed but it’s not the end of the world !
Thanks for all of your help….
Jeanie in Florida.
May 9th, 2008 at 1:57 pm
Wow! I was going to try the 30-day trial, but after reading the posts here, and particular the extraordinarily unprofessional and rude posts by those “defending” the product (Matt, Mike, and others… you know who you are) I note two things:
1) you give the impression you’re not connected to the company, but some of your posts read along the lines of “we plan to correct the bugs soon” and;
2) if this is REALLY a legit company behind the product, they’ve have Matt, Mike and friends as far from this thread as possible. Even if the product has problems during its infancy, the PR stench from its supporters — including unabashed insults of those who’ve tried to get the product to work in a less than ideal business model — leaves me so turned off, it’ll take a whole lot more than a good TV ad to get me to sign on.
I’m still stunned that someone, somewhere, thinks this kind of discourse is professional or even beneficial.
Ellen
May 9th, 2008 at 2:41 pm
Ludell,
I was kind of curious about that myself so I set a restore point on my other laptop and plugged the Magic Jack in. It connected with no problem, downloaded the software and I didn’t have to register again since the phone number is stored on the USB device.
I certainly wouldn’t think about using it on a computer you don’t own as it might cause some very hard feelings.
May 9th, 2008 at 9:11 pm
geez ellen, i cant speak for anyone else, i just get sick of reading from people who cant do the simplest thing. i have no ties to anyone, i just paid my 95.00 for 5 years, and it works fine. thats it.
May 9th, 2008 at 9:20 pm
Ellen, you are so entitled to your opinions. Everyone should be able to express their views without being sujected to a verbal bashing. And Yes some of us, though we may not work for the company, we do believe in the product enough, that we are resellers. I include and openly admit that I am a reseller. I never hid the fact. Does the product have a way to go? Yes. Are there issues that should have been addressed before the product was released? Again Yes. However, in all fairness. The product does work, and for the past few weeks, anyone that has been viewing magicjacks home page has notice significant improvements especially in the customer service area. So the company is going through growing pains and there will always be dis satisfied customers. Purchasers from my site, receive customer service and solutions that I and my staff provide. I purposely gon’t list my website here because this is not advertising. This is about helping and assisting people that have legitimate concerns about a product that they are considering purchasing. Anyone that makes any purchase should alway, always research a product and come to a conclusion that makes them comfortable. With the experience that Dan the inventor has, as well as securing the rights to the software that makes it work, It is in my opinion that this product will be around for a while. It is only because of my due dilligence,that i support the product. P.S. I have trouble making and receiving calls from time to time as well. I just unplug.reboot and start again. A small price of time to pay for the huge amount of money I save.
May 9th, 2008 at 9:40 pm
It was my understanding this was an open forum, not some website affliated with MagicJack, as such, that is the nature of open forums. People speak their minds. Its not sunday school or the local PTA monthly meeting. Its not pretty. As a matter of fact, its a jungle. When anyone enters an open forum they should be prepared for whatever comes their way. Especially, if they are whining about something, and that is the second reason I posted here; I get real tired, real quick, when people imply, “I can’t do it,” “it doesn’t work for me,” etc, etc. and it becomes obvious they haven’t half tried to make the thing work. The first reason I started posting was I think this thing is cutting edge technology, it will have glitches in marketing, whatever, but if I could get a local area code, I would buy it in a moment. Just my unsolicted two cents.
May 10th, 2008 at 1:00 am
This Blog is ridiculously funny. Just got my MJ today, 9 days after I ordered it. I wasn’t going to blog, as I’ve never done it before. I decided to try it out by calling GAYE, one of the bloggers who was kind enough to post her phone number on here, a couple hundred posts above mine. I don’t know where she lives but, it’s an area code probably from the east coast and I’m in San Diego. Needless to say I woke her up and was quite pissed since it was 2 am. in her city and only 11 pm. here. Hey after all she said call me I have questions about MJ. Well she was so distraught that she hung up on me.
The good news here is that it worked excellent. The audio was clear as a whistle. Now it wasn’t as easy as 1,2,3. It was more like 1,2,3,4. Up and running in about 15 minutes just because, even though I use a computer at work, I’m not very computer savvy. If your product doesn’t work
1. reconnect it
2. open program through My Computer.
3. Go to the MJ website and try fixit
4. (this is the one that worked for me) Got to the orange link that says. If it’s not fixed click here (or something like that) This will upgrade your device.
Finally I can’t believe you negative farts bought your MJ without any kind of research. Always research before you buy and stop crying, Although it’s entertaining to read your cries. On my part I thought the $40.00 was worth a try.
P.S. anyone else want to post their number so I can try it again.
May 10th, 2008 at 1:18 am
Carrie
295. Whine, whine, whine. I only read about 6 sentences of your post and instead of laughing, now I’m disgusted with your crying. Shut the heck up and grow up. If you would only understand that making all your long distance calls on MJ untill they work the bugs out will save you your $60.00 in under two months maybe you would see daylight.
Besides when you get a call you’re able to see it on your PC screen, intentionally drop the call and then call your cheap friends back at no cost to either of you.
If this to too far ahead of you chill out and go fet yourself a $5.00 cup of Java.
COME ON PEOPLE THIS IS AMERICA STOP BALLING!
May 10th, 2008 at 8:50 am
I echo your words Dima
May 10th, 2008 at 11:08 am
must say that when I received MJ 3 weeks ago I was excited and impressed. I purchased it for the purpose of using it in trips overseas and follow up communication. My next trip to China was great! MJ worked after a little help and upgrade for Vista. I made local calls in China and calls to US. The calls had intermittent glitches in reception on about 40-50 % of the calls, but what the Hay. I found that it works better using handset than the computer mic and speakers. When I returned to the US I was disappointed that I could not call my contacts in the Guangdong province in China to follow up on the visit. I bought overseas minutes from MJ but only got a message “You have 500 minutes, your call is being routed please wait.” A 3 tone busy signal bleeped and then dead air. After several minutes I gave up. I tried several more times with the same number and other numbers in China. This area is on the mainland across the harbor from Hong Kong and the province has the largest industrial areas in Southern China and a population of approx 30+ million people. Not exactly the boonies, I relaxed and got on line with MJ support, after all they were a great help during my Vista upgrade. Of course I first tried the same numbers on my cell phone and land line with no problems. Since I only have a time slot to call after 5:00pm PDT I tried again the next day and 2 days thereafter logging in 5 hours of effort and 4 online help sessions. I got the impression that the help people were not in the US and did not have the clearest understanding of everyday US speak, but he tried and after it was obvious the first session was getting nowhere. I asked to have a senior tech call the next day. The response from ‘Chris’, “let’s try restarting your computer.” End of session.
Initiated another session and got ‘Christine’ and went through the whole routine again. ‘Christine’ was not as forgiving as ‘Chris’ and tried to tell me I was dialing wrong or it was the fault of the phone number I was calling or the system is not suitable for MJ. I replied that other phones worked fine and I have tried number in Hong Kong Guangzhou and Shenzhen. It is inconceivable that MJ would not have a handle on a region covering thousands of square miles of heavily populated area and two countries considering Hong Kong ‘s infrastructure is separate from Mainland China. I refuse to believe that this is a problem which cannot be easily fixed! If I need to do something different or change a setting, fine. Tried 2 more times on 2 computers talked to senior and twice senior techs which were no more informed than the others. I was then told that I was on a router that needed to be reset to accept the use of certain ports. Now I have to bring in an IT guy to see if that works? Each of the last 3 sessions I begged that they have someone triple senior call me and got promises that someone would each time. I gave up. After sending 2 e-mails through the MJ website with no response I started checking out how I could get my money back for the pre-paid overseas minutes and found nothing. I considered returning MJ and signing up with one of the other services. Wrong! You have to send it back in its original package which my secretary was kind enough to dispose of while tidying up while I was overseas. So now I can only say that I hope they get their act together because I can only use 50% of the intended use I budgeted for MJ. Also read the fine print, there is NO warrentee or guarantee that MJ will work at all! So beware, save your box and take your chances for 3 weeks then send it the Hell back if it does not satisfy your needs. Good Luck
Jim
May 10th, 2008 at 3:01 pm
i am still waiting to hear from mj about my double dialing problem on my macs……works great if i dial from the screen or use it on a pc but not on the macs. am i the only one with this problem?
May 11th, 2008 at 6:48 am
okay so, would this work in iraq??because i was thinking of sending one to my husband,and it says a package to international is 5$,i see that its intended for us and canada but ive also heard on the t.v. that military men can use it while deployed which would obviously be out of the us and canada!!!! soooo,if anyone knows please fill me in!!!!!or if anyone knows of any other service that would work please inform me!!! ohone cards are outrageous buying them left and right i think if i found a service that would work id even pay 100 a year!!! we pay over that in phone cards!!!thanks to everyone!!! proud army wife
May 11th, 2008 at 11:25 am
He’s in the military and you have to pay to talk to him? Shame on Mr. Bush!
This is a hard question to answer because it might depend on if the military will let him install Magic Jack on their computers. The software has to be installed on any computer it’s used on. If you do get it, just to be safe, set it up at home first. That way the device will already be set up when he receives it. He will be able to call you for free and you’ll be able to call him free just by dialing a local number.
Alternatives:
ID PhoneCard has different rates for different Iraq numbers.
I’ve heard that Sam’s Club has the cheapest phone cards.
Check out the various dial around (10-10) services but always read the fine print.
I don’t know anything about Gizmo5 but some of the people in the Grand Central group have figured out a way to make free world wide calls with it.
May 13th, 2008 at 8:19 pm
DONT BUY THIS BULLSHIT MAGIC CRAP I HAVE IT AND MOST OF THE TIME IT DOSE NOT WORK AND THEY REFUSE TO GIVE YOU YOUR MONEY BACK, {{{IF YOU HAVE ANY PROBLEM AT ALL SEND IT BACK IN FIRST 30 DAYS}} THEY DON’T EVEN GIVE YOU YOUR MONEY BACK FOR 2nd of or more years that YOU HAVE PAID FOR. First 45 Days i had no problems but then it just stop making Calls i would get 3 busy signals so DO SOME RESEARCH ONLINE BEFORE YOU BUY THIS CRAP AND IF YOU DO GET THIS DONT SIGN UP FOR 2ND YEAR TRY IT FIRST FOR FEW MONTHS IF IT DOSE WORK FOR YOU THEN YOU CAN BUY SECOND YEAR ANYTIME AGAIN TRY TO STAY AWAY FROM THIS JUNK.
May 14th, 2008 at 1:06 am
Just wanted to let everyone know that you can buy one of those phones that have a base phone and one or more cordless phones that you would plug the base phone into your magic jack and also your regular power outlet and the cordless phones into any power outlet in your home and this will be helpful to those who want a phone in more than one room. You can get them anywhere. I got mine at Walmart for $80 and now have a phone in 3 different rooms. Hope this is helpful and not confusing.
May 14th, 2008 at 5:55 am
Having a nightmare getting my money back after purchase of two Magic Jacks that wouldn’t work with my system. Contact with them is only through an on-line chat, that I have done more than 6 times since returning the product. I have them acknowledging they received the units and are in the process of issuing a credit card rebate (like I say 6 different times). They make me go through the entire verification of purchase and a repeat of the issue every single time.
You will be sorry if you do business with this company!
May 15th, 2008 at 4:07 pm
I ordered, the magic jack today, I am told I have 30 days before they charge my credit card, from what I am reading they charge your card before the 30 day trial, I certainly hope this is not true, so many pros and cons, I am hoping that I will only be writing a pros. review and looking to purchase some stock in this company, let me know when and where to purchase stock………..
May 16th, 2008 at 10:24 am
They charged my credit card 30 days from the time I ordered it. If you do send it back make sure you get an RMA number first to make things go easier.
May 16th, 2008 at 10:43 am
I don’t have telephone line but I have lab top & internet.
I need to call my family in Thailand. What should i do. Magic jack would help me?
May 17th, 2008 at 6:42 am
You might check out Gizmo5 and compare it. Also, ID PhoneCard is only about 4¢ a minute to Thailand.
May 17th, 2008 at 6:16 pm
Would like to buy the magic jack by mail, May I be sent an address? Please inclue shipping also…
A total of what I need to send…
God bless you…
Viola Melendez OCS
PO Box 2054
St. Augustine, Florida 32085
May 17th, 2008 at 6:19 pm
Please, would like to buy the magic jack, but need an address to send by mail…
God bless you…
Viola Melendez OCS
May 19th, 2008 at 6:55 am
I have tried Phone Number Bank inorder to get a number that would NOT be a long distance call for those calling into my magic jack. Phone NuUmber Bank is not in my area. I also have not received an invitation to Grand Central to be able to get an area code in my area. Are there any other options that someone might know about. I do not want to use Magic Jack, which I have loaded in my computor, until I know those who call me can call without long distance charges. Any other ideas? kgraves@verizon.net
May 19th, 2008 at 6:35 pm
hey guys and gals greetings from baton rouge, la. My magic installed perfectly after i updated my windows xp and cleaned up some files. If you have local phone service it will interfere with mj, must use seperate wall jacks, at least for my set-up. magic jack uses a lot of memory so you might want to clean house of all stagnant files to make room. i connected straight from wall jack to back of pc into phone connection, then from hard phone to mj, then plug mj into usb port, works like a charm, and yes you can surf and talk all at once. i even connected a cell phone hedset to back of pc, went to menu on soft phone, click switch to hedset and i receive throuth pc speakers and talk through mic. hey give me a call at 3058970151 that’s my mj number or email for questions. later!
May 19th, 2008 at 8:13 pm
If neither Magic Jack or Grand Central have your area code covered then you might just have to wait until one of them does. Grand Central has a lot more area codes available but unfortunately they’re closed to new accounts at the moment. If you do find a solution I would love to hear it.
petefromflorida@yahoo.com
May 20th, 2008 at 3:15 pm
Hi All, I posted my experience with MagicJack earlier (#213 above) and I have not changed my opinion: works as good as can be expected for $45 for two years phone costs!!!! It often isn’t the greatest connection but usually (95% of calls) \is quite usable and those 5% I can usualy just re-dial and have a fine connection….
BUT Having read over the last few months all the rants and flames here I have to say something else:
DO YOUR HOMEWORK!!!!!
I can’t make it any plainer than that. I gather that some folks DO have tech issues with the unit itself I wil not address those because they probably truly have issues I never had. I connected mine and it works fine as long as three of my kids aren’t surfing the net at the same time!
BUT the complaints about missing AREA CODES is LAME.. all you have to do is go the the MagicJack site and READ WHAT AREA CODES ARE AVAILABLE BEFORE YOU BUY IT!!!!!!!!
If you plan to use it for OUTGOING calls only, like some of us, we don’t really care what area codes are or are NOT available. For those of you that want this as a primary line of need a specific area code for incoming calls JUST LOOK IT UP HERE:
http://www.magicjack.com/1/areacodes.asp
pretty simple really.. PLEASE do some research before you flame a company that “didn’t have the area code you wanted” and you failed to bother to see if they had it available! The list has been there since long before I ordered mine since my buddy who turned me onto this device had checked for his last year……..
PS I have NO connection to MagicJack or Vonage or MaBell or anyone else for that matter.. well, my wife and kids, but that’s about it!
May 20th, 2008 at 6:50 pm
great post doug, nice to hear some smarts for a change
May 20th, 2008 at 7:53 pm
Doug,
My experience with Magic Jack started out bad and I almost sent it back but I gave it a few days and the people at MJ fixed my problem. I’ve integrated it with my Grand Central account and everything is working perfectly now. People in the GC group bitch like hell too but they just don’t spend the time to find out how things work. There’s a 30 day free trial so what’s to lose? If they don’t like it they can send it back.
May 21st, 2008 at 12:44 pm
Just received mime..plugged it in and everything works perfectly. This is an awesome product and will save me tons. Will buy stock when it comes available!
May 22nd, 2008 at 9:16 am
Is there a phone no. where I can speak to a live person????
May 22nd, 2008 at 11:41 am
Still waiting for an answer!
May 23rd, 2008 at 7:09 pm
Viola,
They have a reseller in Florida http://www.kingdirect.com/p7022/magicJack-USB-Telecom-Device/product_info.html
Thats where I got mine. I got it in 3 days after ordering it.
Good luck
May 23rd, 2008 at 7:23 pm
Maxwell,
If your family in Thailand has broadband internet access, buy 2 magic jacks and send them one and you can both call each other free.
But only if you both have Hi Speed internet.
if not get a phone card as suggested by Pete
May 26th, 2008 at 12:39 am
I have spent a couple of hours reading all these questions and comments about magicjack. Since CNBC, Fox and other networks are practically endorsing magicjack, has anybody tried contacting them and refer them to these websites so they can see these concerns and issues. Maybe they will contact Magicjack and investigate these issues. Maybe they can get a phone number or get current information addressing these issues. I have had my Magicjack for 2 months. At first I had a couple of issues, but they were solved except for one. My phone still wont ring when I am receiving a call. This is no big thing since I don’t usually use it except when I make a long distance call. Today I tried calling a couple of local numbers and I was getting a recording from Magicjack saying I must dial the area code and number before call can be completed. This is the first time this has happened and makes no sense for obvious reasons.
May 26th, 2008 at 1:54 am
Can I use an answering machine and fax with this?
TF
May 26th, 2008 at 12:42 pm
My magic jack has suddenly stopped workin. It says application to initialization failed when i try to start it. Can someone please advice me on this?
May 26th, 2008 at 12:48 pm
My magic jack has suddenly stopped workin. It says application to initialization failed when i try to start it. Can someone please advice me on this?
May 26th, 2008 at 4:07 pm
WOULD I BE ABLE TO USE THIS FROM IRAQ? HOW MUCH WOULD IT COST IF YOU HAVE TO PAY IF THERE IS A CHARGE FOR A LONG DISTANCE CALL
May 27th, 2008 at 10:22 am
You should be able to use it anywhere you have a high speed internet connection. The MJ software has to be installed on any computer you use it on so you might run into problems unless you bring your own computer with you.
May 27th, 2008 at 11:35 pm
I ordered and received my Magic Jack but since I do not have
DSL or broad band line it does not work and I would like to
have instructions on how to return the package and the
exact address to send it to, and tel.# if possible to talk
to someone! Thank You.
May 28th, 2008 at 10:35 am
Here’s the link for returns.
http://my.magicjack.com/returns.html
May 28th, 2008 at 12:21 pm
I need your phone number
May 28th, 2008 at 12:55 pm
QUOTE: This sounds like a rip-off for people who don’t realize what a telephone line does. UNQUOTE
Just received mine yesterday and it has worked like a charm. The first two conversations broke up a bit, but then I found out today that it was our DSL service that was the problem. Since they’re gotten that repaired, the MasterJack has worked beautifully. I have no qualms about recommending it to others.
May 31st, 2008 at 3:00 pm
Hello! I am glad I purchased this product before reading almost everyones comments. You people say that you have tried installing the product. Maybe you need to turn off your firewall and anti-virus program or change some particular things off on your computer or look to all the designated areas before getting help or contacting customer service. You guys need to know there are always problems with everything you ever buy. I am sure nothing you own ever needs to be upgraded or anything. Try buying an up to date computer rather then using a mac. Or pay someone to get it to work on your computer. I ordered mine this AM… And if you have a PAYPAL account you can always get Verified and link a checking account up and receive debit cards and issue 2 of them at once. But you can always cancel the one out that you need to and get a new number. That way you can make sure nobody charges you if you dont like the product. Get computer skills I say. I have almost all of the computer knowledge I need to install things. Get a life of learning how to fix things.
Karena
June 1st, 2008 at 8:29 am
Considering the cost for basic telephone service, I am willing to try MJ!
I ordered mine today and I am soooo excited about dumping my local landline service. Everyone we call is long distance, so I am going to choose a area code close to my Mom (not long distance for her).
Am I correct about this? I get to choose which area code I can use…….. and I should pick one that benefits someone I always talk to?
Thanks,
LM
June 1st, 2008 at 9:35 am
I just visited the Offical web site and read thru all the info posted there on May,31. Biggest Question I have is How many People read “TERMS OF SERVICE” I am not a Laywer, But I did understand it.
I also looked thru Service Areas before I ordered. I found one Local prefix I could use to my advantage and many more for my state. Almost everyone here Posting Buyer Beware must have not had the same “info” I saw on the site, or elected not to read thru it.
I also read up here before ordering and would like to thank the folks posting help and advice. From what I gather if a person has avg-computer skills and a well tuned PC free of slam- ware and is current on its OS updates (excluding Macs) thats a issue the company sees and confirms and yes I saw that before I ordered.
Just Remember how sorry Windows was when it was released and Bill didn’t flinch on his way to the bank to spend our money. Now people will buy anything including me so IF I have wasted 50 bucks to save hunrdreds over Ma Bell I have took bigger baths.
IT should always be Informed buyer, before Buyer Beware.
I have NO connection to MagicJack I just want to drop Windstream and hope with a cell service and Magic-jack I can.
June 1st, 2008 at 9:53 am
Lauren,
I did something similar. I route all my calls through Grand Central (completely free) which is an Oregon number. My MJ number is in Florida and calls to it are forwarded to GS which then screens and forwards all my calls to both my home & cell in another state. I kept my land line because GS lets me make free long distance calls from it.
June 1st, 2008 at 10:27 am
I should have mentioned that both GC & MJ let you pick your own area code but neither one of them covers all area codes.
Here’s the link to see if MJ has the area code you want.
http://www.magicjack.com/areacodes/
June 1st, 2008 at 10:56 am
I spend $42 a month for my onlien service, and I think this is a bargain for people to Purchase this. I like the fact that if I move all I have to do is move me and move my internet connection. I have the phone MJ for 5yrs. I still didnt receive it yet, nor have I been charged. When I receive the MJ I will be happy because I cant afford another $35 a month to have the phone and I have a phone now for 5yrs and its diffently a bargain. If you are thinking about returning it due to no onlinee service, its time for you to get rid of the slow ass dial-up. Ones you get fast internet, there is no going back. Belive me I tried. I did the dial up for my new place for like February till April and belive me I couldnt do anything so I invested in it and got rid of the phone like for $30 a month and got rid of the dial up for $10 a month. So I actually save $2 a month but I couldnt do anything, it would kick me off all the time so I invested back to the Fast Internet Cable. Now I am happy I did. And you will to. More conversation for everyone. If you dont have a regular PC go out and invest $300 and get it to be in the wave of the new online Phone for $20 a month. If you have a regular phone line lets say it cost $40 a month. 40×12= $480 … Lets say you get a new computer for $300 and you get one MJ for 5yrs. for $100 so far you just spend $400 for the first year with a savings of $80 and you invested in having a free phone for 4yrs as well. So you actually are also saving $480 a yr for 4yrs = $1,920 and you can take it on Vacation as well… So you could save hotel bills, cause you can use a hotel that gives you free internet access. I would reconmend this to anyone even my enemies. Not that I have any. But its a true saving. Just think about it for the cost of gas, oil, and food. $480 can be better spent. If you pay more than $40 a month for phone service… you are saving more than $500 a yrs. Go on Vacation then… Odious..
Karena
June 2nd, 2008 at 6:12 am
I have never had a VoIp phone service (though they were to expensive), but after reading articles about MagicJack thought that i would give it a try. It only cost me 35 bucks, and if it did not work, I could get my money back; no questions asked. So, I bought one last week, and installed it on my new computer (HP Pavilion DV9820US, which has VISTA 64-bit), it would not work, however I thought this would happen since MagicJack said that I needed to download their drivers for VISTA (per my previous investigations) from their website. I downloaded the software and plugged the unit in; and guess what, it works as advertised. You can either plug in a phone, or make calls directly from you computer. I think issues like call quality, or operation probably have to do with your internet service and/or viruses on your machine. Am still playing with it to see what other features it has. I like this unit, and would recommend it to my friends.
June 2nd, 2008 at 5:06 pm
my debit card for two magic jacks mailed to me april 21, 2008
did not go through. please send me the amount i owe you . i will send a money order in the amount.
thank you.
June 3rd, 2008 at 1:53 am
I went to Magic Jack site and after a lot of effort got to the live chat. I ask for their telephone number the customer service person refused to give me one. Then I asked for their mailing address – after a wait they gave me a PO Box address in Palm Beach. Then I asked why an honest company doesn’t post their contact info, is a afraid to give out a telephone number or a street mailing address. Then all I got was run around replies from this very stupid operator.
I think they have the “stink of dishonesty”.
Then on the net I found this article about how the service agreement allows them to track on all the telephone numbers you call, give out your account info and CHANGE THE USER AGREEMENT WITHOUT NOTICE AND YOU ARE BOUND TO ALL THE CHANGES.
Too Orwellian for me!
——————–
“Even the “look how many people came for a free trial” counter on the homepage is a fake, a javascript applet that increments itself automatically:
// the interval (ms) between new visitors
var interval = Math.round(86400000/perday);
As if targeted advertising, systematic privacy invasion and the signing away of your legal rights wasn’t evil enough![Thanks, Joseph!]”
See
http://gadgets.boingboing.net/2008/04/14/magicjacks-eula-says.html
June 3rd, 2008 at 7:50 am
Ian,
You make it sound really bad but in reality I’ve had very few problems. I did register my MJ number with the governments do not call list just to be safe. I also have all my MJ calls forwarded to my Grand Central number which screens all my calls. That means that someone might get away with calling me once but they’ll never be able to call me a second time. Even if they try to hide their caller ID GC can still identify them even though I can’t.
Your math on the counter was also wrong. It’s actually a timer which adds a number every two seconds for a total of 43,200 each day.
June 4th, 2008 at 3:49 pm
I found you all by doing a search for PROBLEMS with the MJ.
I have FEW issues with the performance of my MJ. Every now and then, calls get a little crackly, but I am sure this has to do with my connection getting iffy, like due to a storm. I actually LOVE the bargain of this…I mean, for a $20 bill, you get a landline for a WHOLE YEAR, basically. Yes, it runs offa your high speed connection, and yes you need to have it running 24/7 to receive calls. You get the VM which has caused no problems for me…the Caller ID is bogus…it does NOT come through the phone, only the MJ screen on your computer so it is useless unless you are sitting in the room with the computer. Same with the CALL WAITING…you have to be near your computer to see a 2nd call is coming through, you do not get the standard beep through the phone and cannot even click over via “flash”…you have to accept the 2nd call on the MJ screen.
MY PROBLEM is their customer service and not honoring their offers. Just to get to the Live Chat is a hassle, and THE ONLY OPTION for Cust Srvc now. If they had a number previously, they no longer do, according to the Live Chat techs.
I was charged PRIOR to the MJ being shipped out, even though the offer was a 30 day trial, and that it would not charge until xx date. They also state in the email confirmation that $1 will be posted as a HOLD. However, they charged the FULL amount of $50. something on the DAY I ORDERED IT. They then told me numerous times that they would refund such and it would be 24 to 48 hours. After being told such THREE TIMES, and 12 days later…I give up! THIS time they said that the charge is only a “hold” which I sent them the bank statement which shows PENDING from POSTED and theirs was a POSTED transaction. No one could ever answer why they even attempted to take out the full amount for a PENDING trnasaction, if their email states it will be $1 just to verify the card.
I am simply chalking this up as BS that I have to deal with in order to have a cheap phone option.
OH…and I also asked HOW EXACTLY I would be charged for the following years of service…if it would be automatic, if I would receive an email, WHAT? NO ONE WOULD ANSWER THIS…they skirt questions very well no matter how insistent one is…and then, when I kept demanding some sort of answer, the CHAT WAS DISCONNECTED BY THE AGENT. (No foul language or anything was used!)
Honestly, I think they are in over their heads. I think they are unable to meet their supply/demand needs. I think they are using CHEAP employment help.
June 5th, 2008 at 9:55 am
where can i get in touch with magic jacks customer service? do they have a phone to call them? cant find it anywwhere. can i make calls out of the country besides canada.
June 5th, 2008 at 10:38 am
i saw this on the net i was wondren whether this can be used in africa too.If so then i think it will be better you send me one for me to be the first person to use and advertised it in Ghana.for an information pls write to my mail. thank you
June 5th, 2008 at 4:01 pm
What a COOOOL web site. All this bickering back and forth. Most of it is over my head, but that’s okay. I’d really like to know more about this technology, preferably from an individual(s) (knowledgeable) than from a web site. When AT&T was legally “dissolved” about twenty years ago, I rejoiced. Now, “they” are getting back together. Poor us(US). So, how do I do away with a land line, maintain/upgrade internet access, and some how integrate my cell phone into all this high tech stuff while saving money and dumping on the phone company? Love, Kelly
June 5th, 2008 at 6:32 pm
Can some please tell me or email me if this thing is gonna work from my home in India. I have a DSL connection there in Puna. Do certain PORTS need to be open for this to work?
Thanks for the feed back.
June 6th, 2008 at 1:53 am
I was told that no funds would be deducted from my account until thirty days was up. Holding up funds inmy account for thirty days is the same as charging me now. Not being prepared for this immediate deduction, please cancell my order.
James Lee Walker..
June 6th, 2008 at 8:29 am
James Walker…apparently they do not view it the same way! And they try and transfer the blame to the credit card company, not them. BS. I know how MY cc company works.
Anyway, this site you posted on is NOT MagicJack. In order to get them to cancel your order, refer to your confirmation email or contact them via their “Live Chat” from the MagicJack.com page, which in itself, is a hassle. You must first run the “Fix” that they have, then click on LIVE HELP.
Or better yet, file a complaint with the Better Business Bureau. I love the technology and device itself, but the business principles and practices are WAY SHADY.
June 6th, 2008 at 9:49 am
Your system is not working well for me. I tried to contact you, the email returned undelivered. There is no phone number to call you. Call me @ 805 961 9150.
If not tell how to uninstall your software and where I return your hardware.
thanks william
June 8th, 2008 at 11:57 am
Installed magicJack – I get this window everytime I sign on my computer “Memory Card Manager” -Failed to locate supported file type or there are no photos found on this device. How do I get rid of this window?
June 9th, 2008 at 8:20 am
You might try restoring the computer to right before you installed MJ and then reinstall it.
June 9th, 2008 at 2:08 pm
Let me say this about all the complaints. Apparently, the device works fine for some and not at all for others. This is all part of “growing pains” as with any product. I had really hoped this thing would do away with my high cost landline company, but no such luck for me. I am not as angry about the fact that (no matter what I do) the device just doesn’t work, as I am that CUSTOMER SERVICE SUCKS! My initial call to them was to discuss why my invoice says I will be billed one way, and then they charge my account another. I have everything in writing (including the conversation with their customer service idiot). Instead of simply admitting something had happened with the billing that was not correct, their agent immediately started making excuses and telling me nothing was wrong with how they charged me. When a copy of the invoice stating exactly how I was to be billed was posted into the conversation, the agent again tried to explain it away instead of admitting a problem, even when it was all right in front of her and completely indisputable. This represents unadulterated, planned dishonesty. She apparently had been trained how to address this problem (which I have since found out has happened to numerous people) in a dishonest fashion. For myself that far supersedes any minor problems like billing errors, or as in my case, the device not even working. This is a portrait of how the company intends to operate. I have provided all documentation to my bank and intend to pursue the company for fraudulent representation. I hope many do the same.
June 9th, 2008 at 2:44 pm
After reading all that I have now read on this “charging for the full amount” after invoicing another way, I have come to this conclusion. They are doing this to fund the company. Once in a while is maybe a billing error. When it is constant, it is no accident. Can you imagine the amount of money they have raised like this? Oh, by the way, the counter on the webpage is also rigged and not a true reflection of how many have been ordered (found that out on another complaint site).
In regards to what they deny in their statements about guarantees, etc., it simply doesn’t matter IF they are operating in an unethical and possibly illegal manner. I think this situation needs review by the proper legal authorities and not just consumer advocates like the BBB.
I intend to file complaints with all applicable government agents and I have asked my attorney to look into this as well. You can include your complaint in my filings by sending an email detailing your experience along with your contact info to: mjcomplaints@gmail.com
June 9th, 2008 at 3:37 pm
I did what Pete suggested……….still didn’t work!
June 9th, 2008 at 8:45 pm
Royce,
Wouldn’t it just be easier to send the product back and get a refund? You can also dispute the charge on your credit card.
June 10th, 2008 at 9:51 am
Hi,
I live in staten island, New York. my internet is disabled. I could not get a dialling tone or have access for 911. In the incoming calls only one phone rings, when i answer i could hear the other side. Please call me at 718-370-1849, after 5:30PM.
Thanks
June 10th, 2008 at 1:58 pm
Pete;
How could it be easier to send the product back when you cannot get a straight answer out of anyone? I have disputed the charge on my credit card. This is an action I also suggest everyone do who cannot get MJ to converse and act equitably. When enough red flags are raised through this action, the financial institutions will cut off their ability to accept card payments.
They have the situation set up so that you are supposedly able to get a refund within 30 days as long as you pay the shipping and handling costs both ways. Well, that probably isn’t worth arguing about IF it was an honest effort to deliver a valid product from a company who cares about it’s clients.
In this case, they started the relationship by charging my account in complete contrary to what they stated was going to happen. Then when confronted and given documentation from them showing this was in fact the case, they attempt to explain it away instead of admitting a problem and suggesting a fair and equitable remedy. Those two elements combined appears to be F-R-A-U-D.
On May the 29th they promised me that the billing department would be in contact with me within 48 hours. Still waiting! This thing has a real skunky smell about it.
I won’t get into practicing law here but all should be aware that there are laws pertaining to utilizing the US Postal Service to carry out unscrupulous activities. MJ uses the postal service to deliver goods, which as in my case, monetary charges where made for in violation of the agreed terms.
June 10th, 2008 at 2:35 pm
if i live in ensenda mexico , could i use it to call from mexcio to the u.s.?
June 10th, 2008 at 6:08 pm
All I can say is they sent me the device and charged my credit card a month later.
If I had not been satisfied with it I would have simply mailed it back (return receipt requested). If I had a problem after that I could have easily disputed the charge with my credit card company.
Just send the thing back and have it over with.
June 11th, 2008 at 11:32 am
GEE IT WOULD BE GREAT TP TALK TO A REAL PERSON ABOUT PROBLEMS
June 12th, 2008 at 1:06 am
need to know if i can send and receive fax
thanks
June 12th, 2008 at 10:45 am
my magic jack is not working when i try to dial a number delete pops up
June 12th, 2008 at 12:01 pm
My MJ installed and worked fine..but the “link” they send me to register at, did not not come highlighted..cannot click it on. Went to “Vista upgrade” and now MJ is stuck at “You must register, please wait, a window will open up soon”. This has been 3 days now….Any ideas since MJ offers no help ?Thankyou
June 13th, 2008 at 6:04 am
This link should take you to your account.
http://my.magicjack.com/
If that doesn’t help then go to live chat.
http://www.magicjack.com/1/customercare.asp
June 15th, 2008 at 11:46 am
Thanks Pete.I have tried all this…Because I cannot register MJ customercare, or MJ fix do not recognize me. I need to register this before moving ahead and the registerer is froze maybe because of the Vista upgrade tool. Any other ideas? Open for ideas 24/7! My family and friends are waiting to see how my MJ works out before they buy..everyone is on hold now and think I got taken…I wish MJ offered some kind of help..
June 15th, 2008 at 12:05 pm
I’ve offered this suggestion before and it didn’t work but maybe in your case it might. Restore your computer to the day before you installed MJ and start over. I still have XP so I’m not familiar with Vista. I think someone here mentioned that the Vista upgrade had to be done before installing MJ but I might be wrong. Good luck and let us know.
June 15th, 2008 at 7:25 pm
Don,
Look above at message number 351 and maybe that will help.
June 16th, 2008 at 5:26 am
Hi Pete, I did not uninstall MJ (maybe a good thing), I left it on the MJfix page, about an hour later an attachment added, then the Vista upgrade went through. Dial tone again..calls working. Thanks! BUT..I have patients and searched for this help page..if I hadn’t found it I would be very pissed off. Customer service needs some tweaking..you got a good product, stand behind it!
June 16th, 2008 at 10:31 am
Magic Jack doesn’t have any worthwhile customer service and I bet they’re getting a lot of returns because of it. Their website stinks too. I came very close to sending it back myself but after 6 days they finally got the problem fixed.
June 16th, 2008 at 2:40 pm
As a businessman myself, I see a product that rocks!, but they would rather spend 24/7 advertising on TV! One good report will get you 10 more, which will turn into 10X more, x more and more……..one bad will cost you years of bad talk. MJ are you in for the “fast money” or the long run? Whoever is doing your markting is going to cost you “tons” in the long run……think about it. You got a “smart” product, do you have “stupid” marketing?
June 16th, 2008 at 8:24 pm
Ok. So far, it’s been a great product. No issues with billing. They put a $1.00 hold on my credit card, and exactly 30 days later, they did the charge, just as promised. On setup, I had some issues with my router (firewall) that caused a couple of hours of grief, it kept telling me something like “you must sign in (error 3)” which kept going on and on, until I lowered my firewall settings on my router. I had to figure that one out on my own, thankfully I had a little socket and port knowledge from working with robotics, and finally recognized the problem. After that, it’s truly been a blessing of a product. The only thing I don’t like about the product is that it doesn’t pass the caller ID info to the phone. As for number of phones, it appears to work well with 3 phones attached (all have low REN’s) and no issue with ringing. Also, the call waiting not being passed to the phones is kinda missed. But overall, considering the price, and the savings of over $480 a year certainly make this a real winning in my corner. I too, like others mentioned above, gave up the dial tone on my DSL line, and am just paying for DSL (no cable in my area), and that definitely seems to be enough bandwidth to hold a crisp, clear conversation.
Just a couple of questions here: Does anyone know of an REN Amplifier that will work with Magic Jack? (I would like to run my whole house with Magic Jack, and yes, I know about the 4 handset phones, got one, but I have an outside the house ringer that Magic Jack will DEFINITELY not power. I know. I tried it! ::grin::) And, has anyone heard if there are plans to start passing caller ID and/or call waiting functions directly to the phones?
June 17th, 2008 at 12:45 pm
CAN U HAVE CABLE MODEM TO GRT THIS
June 19th, 2008 at 10:14 am
Any high speed internet access will work including cable, DSL & Wi-Fi.
June 19th, 2008 at 2:39 pm
OK…I am happy with MJ…now I have a new question…I am using a laptop..does MJ need to be plugged in all the time? I noticed everytime I disconnect MJ it has to re-install when I reconnect. What is better..leave in or take out when not needed?
June 19th, 2008 at 8:17 pm
They billed me 2 days after I ordered it and not the 30 they advertise. It uses resources on your computer so make sure your system has enough ram and isn’t really slow.
It died on me and I tried talking to a technician at their website. At one point he told me to try something and then reboot the computer. After I rebooted my computer I wasn’t able to talk to a technician again. They must have tagged my IP and locked me out.
I was going to send it back for a replacement but I threw away the box it came in. Make sure you keep the box if you have to send it back.
It didn’t work when I tried to use my computer fax but it may have if I forced the modem to run at it’s lowest speed, I’m not sure about that since it died on me.
I have 2 computers and it worked fine on one but I had problems with the other computer. It would restart my computer in the middle of working on something. It stopped when I unplugged the magic jack.
It worked for 3 months so I got my money back calling long distance without waiting for nights or weekends on my cell phone.
They don’t offer alot of area codes so my number was out of state. I did send one to a friend in Australia and she set hers up to be in the US near her family so they could call her as a local number. She was lucky with the area code.
It’s cheaper than a tank of gas and if it doesn’t work for you it may work for someone you know and would be a nice gift.
June 19th, 2008 at 8:35 pm
Don,
I would say that the few minutes it takes to “re-load” the software, and then having to log your phone back in, are just a minor annoyance. It is a personal preference, I suppose, since your answering service is always on, and your messages come directly to your email (I really like that, by the way!) so it’s OK to unplug it while you are not physically using the phone. If you used it every day, though, I would have to consider leaving it hooked up. I guess you need to consider which will work for you. Either way, it’s not really a big hassle to re-load the software from the Magic Jack, but ultimately it is a choice you will have to consider.
June 19th, 2008 at 8:54 pm
“It’s cheaper than a tank of gas and if it doesn’t work for you it may work for someone you know and would be a nice gift.”
Man, what ISN’T cheaper than a tank of gas!
I really hate that other people are having the troubles they are having with this unit. Here’s what I have: I use an old 500MHZ pentium computer, dedicated to just the Magic Jack. I am using Magic Jack as my home phone now, and it has worked out beautifully. This old computer it is on only has 1 gig of memory, and a 40 gig hard drive. (This thing was in the back of my closet!) I just slapped a NIC card into it, hooked it up to my router, and it has worked perfectly every since. It has Windows XP on it, and, of course, I do not use it for anything else. So, I guess it’s nothing more than a big phone. As for the service though, this old 500MHZ found it’s calling. The clarity and performance have been excellent. One thing I haven’t calculated yet is the power cost of running this old computer 24/7 for a year. It uses about 45-50 watts just sitting there, but I am sure the savings still way outweigh the cost of my phone bills prior to setting this thing up!
June 19th, 2008 at 9:12 pm
Most often when I connect my magic jack via hi speed broadband connection, I get ‘error 3′ – Please connect to the internet and double click here-.
Wonder why I bought the jack in the first place.
June 20th, 2008 at 12:35 am
Has anyone got a response from the company by posting these comments
June 20th, 2008 at 10:03 am
Nila:
The reason for the “error 3″ turns out to be a firewall issue on your cable modem/dsl router/router. If you go into the local router’s gateway, (you will have to look at your documentation, usually you can log into the router right from your browser), then change the “outgoing” firewall, or just lower the firewall settings (this will NOT affect your “security” on the internet. It affects only the home based network, as the router firewall is mainly for “local” networks (in-home computer to in-home computer), not the internet). After you lower the router’s firewall, Magic Jack will work perfectly. Here is an example of the way my router firewall configuration is now set:
Security Level
Control outbound traffic initiated from within the local network.
Inbound traffic may be controlled by configuring Port Forwarding.
High Blocks all outgoing traffic except Mail, News, Web, FTP, and IPSEC
Medium Same as high, end user can set custom rules through NAT configuration.
Low Only known security holes are protected
None All traffic is allowed
Custom Customize settings Edit custom settings
Remote Logging
Enable:
Remote IP Address:
Save Remote Log Settings
I have mine set to “Low” since these settings only affect “outgoing” traffic. I had the same “Error 3″ messages, and my router firewall was set to “High”. I moved it to “Low”, and now Magic Jack functions perfectly.
June 20th, 2008 at 10:07 am
Jeff:
I do not believe this is actually a “support” blog, more of a user “get together” blog about Magic Jack. I do have a little experience with them, though no issues regarding billing problems. I never had a billing problem with them. But maybe I can help with a question or two about the technical end of this product.
June 20th, 2008 at 5:13 pm
This forum seems to be the only source of info on MJ. I’ve found a few blogs and even a Yahoo group but none of them are active enough to be of much use.
June 20th, 2008 at 7:41 pm
Hi,
Can I port my existing home phone number, if I sign up for your Majic Jack? Also, let me have your contact no.
Thanks!
-Vigneshwar Kosgi
June 21st, 2008 at 3:14 am
got my magicjack today, installed it on my new mac. works fine except for caller id and call waiting.
already tried the magicfix and upgrade but still, it did not fix the issue. hopefully they will be able to fix this soon.
c”,)
June 21st, 2008 at 1:22 pm
Vigneshwar Kosgi:
Not yet, though it is said that it will be coming very shortly. I would have liked to port my old number over, but also wanted to start the savings right away, so I gave up my phone number of 35 years. I don’t miss it!
igby:
Call waiting has worked fine, so far, on my system. I have actually used the “3-way” call function, and it works well, too. Caller ID however: Magic Jack at this point does NOT pass the caller ID info out to the phones. It DOES show all the caller ID info on your computer screen “soft-phone”. I have heard that they are working on a firmware upgrade that will soon be passing the caller ID info on to the phones.
June 22nd, 2008 at 5:32 am
I wish I found this years ago. I can believe this and will never go back to any other service. I dont need a cell because I dont call that many people and it is just a waste of money and time. now I dont worry about the bill anymore and am good with that.I cant wait to see whats next huh.
June 22nd, 2008 at 10:32 pm
hello my name is sara and i would like to ask a question about magic jack caus i live in usa and i got a famille in africa and i was asking do the magic jack can work over d and how mutch is gonna be the rate thanck u my number is (314)4567142
June 23rd, 2008 at 12:59 pm
You guys with the Mac’s aways crack me up! Why won’t it work? Go complain to Steve Jobs! If you bought a Mac because of the misleading commercials then you need to complain to Apple and only Apple! Leave us poor IBM compatible computer owners alone! Don’t Mac owners consider themselves superior to IBM owners? If you are superior, then figure it out!
Now, there are some misunderstandings about the home telephone statements.
You plug the magic jack into your USB port. then you take the plug on your telephone and plug it into the magic jack.
You do not plug the telephone system of your house into the magic jack. You just plug any ol house phone into it the same way you used to plug the regular phone into the wall.
You must have broadband. DSL will work but you have to still have a Digital Subscriber Telephone Line for DSL. The only good thing I can see if you just have DSL, is that you will stop paying for long distance. DSL still is a phone line.
If you have a cable modem or wiFi or wireless and it is fast enough, then you can then throw away your phone company and just use Magic Jack acording to their website.
I just ordered one and am going to try it out only because I am remodeling my Moms house to sell and we turned off the phone, but I can leach off a neighbor through a laptop and wireless network. I hate these large Ma Bell Companies and their greed!
June 24th, 2008 at 9:14 am
Just have a quick question about mj. Is there any one in michigan who uses this product and is in the 989 area code?
Are you able to use that area code? and also have you been exeriencing any problems with mj? Im really interested in this product but have been reading alot of negative blogs on here and am very skeptic upon ordering.
thanks for any help
June 24th, 2008 at 11:08 am
Sara,
MJ will work as long as they have a high speed internet connection. Purchase and set up the device here in the states and then send it to them. That way it will already be registered and all the information they need will be installed on the device. If you get them a 314 area code number then you will be able to call them free just by dialing a local number. They will also be able to call you free.
June 24th, 2008 at 11:32 am
Hi’ please advise to following questions my friends.#1 Do i retain same tele. number. #2 Do i recv and may i call cell phones. #3 may i use internation pre paid phone cards. #4 Is there a different methoid of payment other than credit card?
June 24th, 2008 at 7:18 pm
Marty from Modesto:
“You must have broadband. DSL will work but you have to still have a Digital Subscriber Telephone Line for DSL. The only good thing I can see if you just have DSL, is that you will stop paying for long distance. DSL still is a phone line.”
Actually, you CAN have DSL, without the dial tone. I know, I have it. I had my phone number disconnected, and my bill reflects only the charge for DSL. It dropped almost $30 off my bill. I do understand that it depends on what area, and what company you are with, and you should check with your company before making the “Big Decision” to use Magic Jack as your home phone with DSL. I have Verizon DSL, without the phone service, and pay only $19.95 a month for the DSL, which now provides all my internet, PLUS my home phone.
Also, I HAVE connected my Magic Jack to my house phone system. I disconnected the line at the box on the side of the house, and “back-fed” the system (just plugged a phone cord from my Magic Jack into a wall jack), and Wah-Lah. I have 6 phones on it, but only two actual plugged in connections. One is a 4 handset system (Uniden 4 handset), and one is a two handset system (GE). ALL the phones ring, but you are actually only drawing juice for two phones (most cordless phones have a very low Ringer Equivalency Number), as the handsets ring on their own power. It worked out great for me! I have a whole house full of phones everywhere, and the Magic Jack has been chugging along great.
June 24th, 2008 at 7:25 pm
REVISION:
Yes, I did disconnect the house system from the box, but I also had to run a separate line from the box to a wall mounted jack drilled through the wall into the room where the computers are at. Not a big deal, a half hours work, and fortunately, the telephone box is on the same side of the house as the computer room. I realize these modifications are not for everyone, but for those industrious and tech oriented people, it is well worth the minor modifications.
June 26th, 2008 at 2:13 pm
PEOPLE PLEASE DO NOT PURCHASE ANYTHING FROM THIS COMPANY THEY WILL RIP YOU OFF. THEY TELL YOU THAT YOU DON’T HAVE TO PAY ANYTHING FOR 30 DAYS, BUT THEY WILL CHARGE YOUR CARD AND LIE AND SAY THE ITEM HAS SHIPPED SO THEY DON’T HAVE TO REFUND YOUR MONEY RIGHT AWAY AND THEY DO NOT REFUND YOUR MONEY ONCE THEY GET IT. THEY SAY NO MANAGERS ARE AROUND AND THEY CAN NOT GIVE OUT ANY CONTACT INFORMATION. SAVE YOUR TIME, MONEY AND HEADACHES
June 26th, 2008 at 6:46 pm
It was interesting to read about the trials, tribulations, and successes of the wide variety of people contributing to this web conversation.
Thankfully I am able to speed read.
My experience with the company was an issue regarding false advertising. I purchased the device over the telephone, gave them my credit card number, and noted the date and time I spoke to the automated answering service. Today, three days later, my credit card company gave me a call and asked if I had vacationed recently in Palm Beach, Florida, as there was a suspicious activity from that area. After chatting further I realized it was the Magic Jack charge. I had printed the necessary information from the website and tonight watched the cable ad and it clearly states that the purchaser will not be billed for thirty days. This charge was submitted two days after my order and was for $66.00, not the $39.95 plus $6.95 s/h as I had expected. I did not accept the charge, but I wonder if the company might be experiencing a lack of personnel due to the start-up nature of the business. This was obviously done by computer in error. I will wait until the service is performing better before trying again. It certainly sounds like a great service.
June 27th, 2008 at 8:33 am
I ordered mine on the web and didn’t have any problems with the billing. I almost sent it back because the call forwarding didn’t work for the first six days but they fixed the problem so I still have it. All I ever wanted was a number in a different area code so people there could call me toll free.
June 27th, 2008 at 11:56 am
I GOT IT TO WORK !!!!!!!!! And work well, I might add!
I received my MJ yesterday and just plugged it in and waited for the downloading of software and then got a telephone number sorta close to where I live. When they get the Modesto phone numbers available, I will then have a local number. Modesto is pending on their website.
I called my 80 year old Mom and she told me I was garbled and breaking up. I got the garbled fixed by just hanging up and calling back. The breaking up and dead time got to me though. No matter what I did, it still had dead time and breaking up.
I am the type of personality that when it doesn’t work, I WILL make it work no matter what. If other people don’t have any problems then I should be able to get it working.
I got it to work, and it works very well I might add. This is how I did it:
I dumped the Hard Drive and then re-installed the XP pro operating system. I installed the wireless network card and software and I then upgraded to service pack 2 and all the other updates from “Microsoft Update”. I added the AVG free virus and then I installed the Magic Jack. So, at this point all I have is the new install of the operating system all updates and then the wireless NIC, plus added AVG.
I was amazed that it works flawlessley. No break ups no dead time and everyone claims I sound just as good as a regular land line.
This product does work as advertised!
There must have been programs on my computer that used up resources that the magic jack needs. I am slowly adding more of the programs but I am only doing one program a day to see if it starts dropping and gettiing dead time.
I can imagine that if you bought a Dell or Gateway or HP with all the extra trial programs and AOL free service junk already installed the magic jack could have problems.
I am raving about my Magic Jack! I figure when PC mag and other people do reviews that they always install the product on a clean unspoiled operating system.
I left windows firewall and auto updates ON. My computer also goes into hibernation mode and the magic jack still works great. The monitor screen doesn’t even turn on when I make or get calls.
I am going to add all of the programs that I had on and see which one is the resource hog.
Magic Jack works.
June 28th, 2008 at 12:15 am
we purchased majic jack for the first time 2 months ago and they charged us double for it. we tried sending e-mails to them but no responce
June 28th, 2008 at 12:17 am
we are out 46 dollars and dont know who to get in touch with for a refund. we love the service of majic jack its just the fact that it ended up costing a lil too much.
June 28th, 2008 at 12:27 pm
Dispute the charge on your credit card. You have 60 days from the time you get your bill to dispute it. I looked at my credit card statement and this is the Magic Jack contact number on my statement.
561-594-2140
This is a NY area code and MJ is in FL so this might be the bank/business that processes their card purchases.
June 30th, 2008 at 12:05 pm
I am being billed $46.90 5-27-08. I cancelled the majic jack. I can not use the majic jack. What is this bill for. I waiting on the phone to speak with customer service.
June 30th, 2008 at 7:34 pm
I purchased my majic jack on one of the info commercials it sorta works but everyone says they can not hear us very well(yea we did the upgrade stuff) but they claim a 19.99 for the jack and the year they did wait 30 days and today hit my account for 49.99. So if you buy watch carefully the first “test” was 19.99…So go figure if it sounds to good to be true? Iguess it is that is sad…..They also said we could send it to Iraq and it would work fine but after reading this blog i kinda doubt that now.
July 1st, 2008 at 8:02 am
Mine was $49.70 for the device which includes one years service. $6.95 was for shipping and since I live in FL where Magic Jack is located I had to pay $2.80 in sales tax. Next year I just pay for the service only which is $19.95.
July 1st, 2008 at 11:57 pm
how can i canselled this order
July 2nd, 2008 at 7:17 am
If your order hasn’t shipped yet try calling 561-594-2140 or you can go to the following link to get an authorization to return it. Just fill in two of the items at the bottom of the page and the RMA number and instructions will be given to you.
http://my.magicjack.com/returns.html
July 2nd, 2008 at 2:24 pm
I purchased my Magic Jack 06-27-08.
Had no problems installing it.
I can hear clearly and other people can hear me clearly, which is pretty good considering that I have an old e machines computer and Widows XP 1002.
I used to have Skype but then Skype hired a new CEO and started charging for their service, unless you called another Skype member.
So far I think this service is really great and would highly recommend it and financially its a good deal for me that has a good payback onthe initial cost.
July 2nd, 2008 at 11:31 pm
Hi,
I found the magicjack very intresting and I am interested to buy this product.
I am Indian base, can I use this in India. Also please let me know where can I purchase this maixjack in India.
Looking forward to an early reply.
Regards,
Ashish
July 3rd, 2008 at 7:16 am
Magic Jack won’t ship out of the country. You can probably get one from a reseller and have them ship it. Look at message #333 and try that link.
July 3rd, 2008 at 1:04 pm
Hmm Majic Jack is a scam. You cant talk to anyone. They say they wouldnt bill you till the 30 day trial is over and thats a HUGE LIE. They over charged my account 139.99 for crap. Then the 30 day trial starts on the day u order them and u dont even recieved it in 3 business day that they said. come on.
July 3rd, 2008 at 7:08 pm
hi…
i need to know the monthly charges of magic box….and a customer service number if you have…
July 4th, 2008 at 5:27 pm
There are no monthly charges. It costs $19.95 a year.
July 5th, 2008 at 11:18 am
I received my MagicJack a week ago and I LOVE IT! All my friends say it sounds crystal clear. The caller ID and Voicemail work perfectly. I’m so happy to have a home phone and don’t have to wait until after 9pm to talk to people!!! I highly recommend this product!!
July 12th, 2008 at 1:14 pm
I orderd 2 of the Magic Jacks on Monday July 7th paid for the 3day delivery and here it is Saturday and i still dont haave them what is the problem .I was looking forward to getting them fast .
July 13th, 2008 at 12:17 pm
From what I can see, their service and customer support is pretty poor. All you can do is hope things go smoothly once you get it. It works fine for me but I sometimes wonder if they’re going to be around a year from now.
July 14th, 2008 at 6:14 pm
the jack sucks. so does the chat service. don’t throw your money away and frustrate the hell out of yourself.
July 15th, 2008 at 9:20 am
I’m glad I purchased mine. I have had no problems, no issues at all from the start. The sound quality is good, it’s dependable, and I’ve made it my primary house phone. If you are having problems with your jack, it is usually on your end, router firewall issues, etc… I will admit that MagicJack has a bit of a customer service and tech support issue, but the product itself is sound. If you are having issues with it, it will be a set-up problem, or your internet connection is unreliable.
Greg: If you would like, I can talk you through the correct setup, router/hub settings, etc… over the phone. I hate to see people having problems with their MagicJack, when I am having such good service with mine.
July 15th, 2008 at 5:55 pm
I ordered 2 Magic Jacks on June 24, 2008 in response to their infomercial where they said again and again: “You get a free Magic Jack, free phone number, free phone service, et al for 30 days! And you pay nothing! We aren’t even going to charge your credit card for 30 days…if you don’t want it, we’ll even pay your return postage.
Here’s my order summary:
Qty Item Description Price Ea Chrge Date
— ————————————– ———-
1 30 Day magicJack Trial 39.95 07/24/2008
1 Additional magicJack 39.95 06/25/2008
1 Shipping & Handling 6.95 06/25/2008
1 magicJack Express Tracking Mail 3.95 06/25/2008
—– ———-
ORDER TOTAL: $90.80
Noticed that they immediately charged me $50.85 instead of charging me 30 later. So I decided to return my Magic Jack as soon as it arrived. I wanted to chat with a live-person and after some navigating around their site, I got connected with customer support via live-chat. As soon as I asked why they had charged me before the 30-day period was up, the customer support person replied that she was re-directing me to someone who could better help me; then the chat-session ended and I couldn’t establish a new connection.
I got an RMA, but nowhere at http://www.magicjack.com did I find a way to have Magic Jack pay for my return postage as they claimed they would in their infomercial. I never tried the device to see if it worked or not, why should I?
My feeling is that if they openly lie to me before I’m even their customer, I’d be a fool to use their service.
July 15th, 2008 at 6:33 pm
I had problems at first and almost sent it back. You can still try it before you send it back, you have nothing to lose. If you send it back, send it return receipt requested just to be safe so you can dispute the bill with your credit card company.
My service is fine but with all the complaints I see in this forum, I wouldn’t be a bit surprised if they go out of business and I’m stuck with a service that no longer works.
Good luck.
July 15th, 2008 at 6:34 pm
Got mine when I was told I would and works fine.I was charged what was said and this is great I call the mainland all the time and even local calls are fine sometimes I get jerky calls but clears when I redial.price is what was said too. I like mac for school stuff and even some editing programs but my hp is just fine for around the house and stuff like this. when I spend 2k on a computer I will use it for multimillion dollar business. not for small stuff like making phone calls. you know. so when you call why a 2k comp. at 39 you might want to stay cheap. I dont understand a person that will spend 2 to 3k on a computer then try to save money on the phone service. make sence, not to me.I would be ashamed to admit I spent all that money and then tried to go cheapo on the phone. ha ha ha ha ha. bye bye, kiddo
July 16th, 2008 at 1:13 am
Rocky K…..
I bought my MJ several months ago and unfortunately the settings on my computer aren’t correct and so I just stopped trying…
I would love it if you could walk me through the proper settings either via Instant Message or phone.
My email address is :
mccarrom@aol.com
I would really like to get it working.
Jeanie in Florida
July 17th, 2008 at 6:51 pm
Where is the switching center for Majic Jack located?
I assume that you take the internet call, and route it to regular phone trunking (lines) at your call center or switching center?
July 19th, 2008 at 1:48 pm
Does the magic jack work with linux.?
July 21st, 2008 at 9:33 am
I live in India and would like to know weather it will work in India? Can I make calls only to home phone numbers or cell phones as well??
July 22nd, 2008 at 11:01 am
Calls to a USA number would be free but calls to a number in India would cost 15¢ US per minute. Unlike many countries, there are no extra fees for calling a USA cell phone.
July 22nd, 2008 at 6:56 pm
My MJ is just fine..except a couple things..
I get a “hum” from my MJ, it goes away if I hold it”..why? Does it need a ground or something?
Also, I get cut off after an hour “sometimes” . Is this common?
Do I need to “restart” this everytime I time I power on and off?
Also, my family members are now interested…one question from them…can MJ be used as a “fax” number to send faxws?
Thankyou
July 22nd, 2008 at 8:32 pm
Well the magic jack did not work, I tried to return it and they sent it back to me, so I think it is a scam
July 23rd, 2008 at 8:43 am
I have Magic Jack, and I just had to get my hard drive replaced.
How do I get the service reloaded? Thanks.
July 23rd, 2008 at 5:53 pm
Just insert the device into the USB port and it will do the rest. Make sure you’re connected to the internet when you do it. The registration information and phone number is stored on the device so you won’t need to register it again.
July 24th, 2008 at 5:27 pm
Do NOT buy the Magic Jack. When I bought the two I have, their website wasn’t much at that time. I bought direction from a TV ad, based on highly visible TV stations and companie3s who supposedly highly recommended it.
I went to the website right after I bought these (hindsight and panic) but it didn’t tell me much. I hooked the thing up, tried it and it did provide service quickly. I called my friend, who saw my new number on her caller ID. Within minutes, my phone squealed, and dead air space kept popping up. I knew this wasn’t for me. As my friend and I talked, we realized that my PC would have to be on, non-stop, if I wanted to use this as a normal phone.
In my quest for a refund, I have to admint that I, the careful, cautious one, have been scammed, even though I’m so careful not to get caught in something like this. I was obviously have a no brainer moment when I bought this thing the way I did.
Here’s a list of things they don’t tell you until you get the thing – and some they won’t tell you at all.
1. Satellite cable users can’t use it.
2. Large blocks of dead air space pop up frequently.
3. Loud squeals occur right in the middle of conversations.
4. You have to leave your laptop or computer on at ALL times if you want to use this as you would normal service.
(Definition of Normal Service: INCOMING: Calls can come in at any time and you will hear the phone ring right away. OUTGOING: You can easily pick up the phone and dial. Their service means NO service if you turn off the computer. If your computer is off, you will have to boot up the old ball and chain and plug the MJ in before you can call.)
5. Leaving the latop on so their service is always running opens your computer up to hackers.
6. THEY LIE! See my tyraid below.
7. You will never see your money again, even if you send back the product.
They will steal your money right out of your account the day after you order their little product, even though they say they won’t – until after 30 days is up. ALL LIES!
If you’re stupid enough to buy two (like I was), they send both in one very small package and charge TWO shipping charges. (I wouldn’ t be buying from HP or any other online vendor if they charged a separate shipping charge for every item I order!) I tried to chat my way through this one and they blew me off right along with the rest of my issues.
You cannot ever get in touch with a live CS person. When I finally gave in and tried the chat feature (big joke), after three or four 1-hour chat sessions, the chatter told me that accounting would be emailing me within a day or so to get my info so they could refund my money.
Never happened. It’s been almost two weeks since I was told that lie. Anyway, what info do they need? They TOOK my money. They have the info they need to GIVE IT BACK! I think they just string you along until you get tired of trying and give up.
The chat responses to your comments are usually nothing more than a useless little, “I see”. NO. They don’t see, they don’t CARE what your issue is, nor will you ever get results.
I realized two days after I bought this thing that it wasn’t going to work for me. By the time those CS people doing all that chatting with me were seemingly willing to “discuss” refunding, my 30 day trial was up. With glee, I’m sure, the CS rep kindly pointed that out to me and said I was out of my refund timeframe. (The IRS is also famous for pulling this one when you try to correct an error on your return that can lower your taxes.)
So, in a nutshell, you will spend endless, pointless hours trying to get your money back, but you will get absolutely nowhere. God help you if you’ve sent the thing back. You’ll never see that money, even if you follow their rules, and you’ll also have no product for all that cash.
DO NOT BUY THIS. The product may work well for some of you who think the rest of us are nuts for complaining, but those of you who aren’t upset are in a very small minority. There is no way this company will be in business next year with the track record they have been and are creating for themselves.
The Better Business Bureau rates them with an F for very bad service in all areas. There are phone numbers listed on the site for this company, but none work.
Last of all, and most dangerous, is this:
As I mentioned earlier, your computer must be on at all times if you want others to call you on this phone whenever they feel the urge. If you leave your pc on all the time, a live stream of read/writes is flowing from/to your computer. Guess what that subjects the computer to? Hackers, who can also use that highway to rid you of any of your personal information, such as your bank records, tax records – business records, whatever you keep on your computer. Or do anything else they want when you aren’t attending that PC so you can have this “great” little phone service.
If you leave your computer plugged in so you can receive calls as usual, you are opening up your computer to anything, by anyone, at any time. Even terrorists can “borrow” your pc’s hard drive space to do their work, then jump to another fool’s PC that is also logged into this service – and you’ll never know it, unless the government finds what they left behind and blames you for it.
NOT a good idea for any of us unless we have what amounts to a dumb terminal that is used strictly for that purpose, and no other. If you go this route, no data files whatsoever should be stored on the dummy unit used for this phone. It should not be connected to a network where it can gain access to your other computer(s) with data.
Why am I so concerned about leaving my computer up and running, with this service active at all times? If they can’t get their CS right, or they can’t get their refund procedure right, how the heck are they going to keep up with security, hacker-safe practices and everything else they need to make get right? If they don’t care how they treat their customers, what says they’ll care about how safe we are?
And here’s something fun to do. Check out the owner. He’s had his fingers in all kinds of businesses that he’s had to step out of, end, or whatever he did with them. In my book, that makes him a Jack of all Trades….Master of NONE. He seems to be no master of his latest venture, either. Too bad he used his little girl to make his product look so innocent. What a scammer he is.
Maybe losing $133 isn’t much to you, but through many hardships in my life, I’ve learned to appreciate the money that comes my way via my hard work. Sadly, I bought this thing to help me (and my daughter, who has satellite service) SAVE money – not LOSE it.
Oh! I forgot. I did make some anti-progress last time I chatted with their little CS people(?). They are willing to do one thing, now, for me. They are wiling to discontinue my unused phone service for the year, for both units, but won’t take back the product. So, that means I’m stuck with a useless product – with no service.
Does this sound like the quicksand you want to jump into? WISH I HADN’T!
Sorry, Magic Jack. You earned this review. Thanks for NOTHING!
I’m looking for a lawyer and others dissatisfied folk who will represent a large group to file a lawsuit against this company to see if we can get some of this lost money back.
Sign me off as “J” – a former LAN/WAN Administrator and an extremely irritated, dissatisfied, and unhappy Magic Jack customer.
July 24th, 2008 at 5:35 pm
P.S. to my own post. Moderater, it would be nice if we could return to our post before it goes live, to correct typos such as those that are in my post. Can you add that feature or is it too difficult?
July 24th, 2008 at 6:49 pm
Judy,
The solution is simple, dispute the charge with your credit card company. By law you have 60 days from when the credit card statement was mailed to you to do this.
July 27th, 2008 at 9:18 am
I am so glad I read alot of the comments on this website before purchasing this product. I would love to get rid of my landline since I only use it to send/receive faxes. Do you think this might work good for this fact only as I would not be leaving my computer on, etc. Any comments please.
July 28th, 2008 at 3:45 am
I have read these reviews, and have had no such problems the two months I have had the Magic Jack.
1. They didn’t bill me till the 30 days were up.
2. No gliches, NONE – works with my vista, XP, AND EVEN my Win98 !
3. Works sending faxes, just attached it to my fax machine!
4. Calls are clearer than with my reguar house phone.
5. Works WHILE DRIVING DOWN THE ROAD (while attached to my laptop that has a aircard attached)
6. Have not missed ANY calls while it was on a internet connected computer – and have gotten voice mails in my emails during the time it was not connected (there are some times I am out of cell tower range for my air card – thus not connected)
Can not tell you how happy I am that I took a change on this amazing product.
Hollyecho Montgomery
Bangor, PA
To reach live chat with them:
http://tinyurl.com/3xvgl8
July 28th, 2008 at 6:21 am
Please let me know when there will be a launch, for all customers who are being scammed, to form a class action lawsuit. If the court deems that enough consumers are being harmed, they may approve a class, in order to move forward. If nothing else this may improve and open clear communications with the company.
July 28th, 2008 at 7:58 am
Karen,
Take advantage of the free trial and send it back if you don’t like it. Save all the paperwork in case you need to dispute the charge. Some people love MJ and some hate it so try it first.
July 28th, 2008 at 8:13 am
Whos’ Pete????
July 29th, 2008 at 4:30 am
All I can say is this: I have had no problems, no issues, what-so-ever. Persons who are interested in this system I feel should give it a try. There are a lot of bad reviews here, and this forum has turned into somewhat of a flame session, but you will note that for a product that has sold so many that overall, the problems have been few, considering the ratio of bad to good here. And the fact of the matter is, most of those who have excellent service, like myself, aren’t even aware that this flame forum exists because they are not looking for it. The Magic Jack works. Most issues are due to firewall and router settings. No terrorists are going to get into your computer and gobble up your hard drive space because you have a Magic Jack. And let’s face it, the actual risk is minimal! If it doesn’t work for you, you can go to the Magic Jack website and get a return authorization. They will NOT accept the jack back unless you get one! I noticed above that someone sent theirs back, and it was returned to them, and because of that, it was all a scam. Read the website info! The site is NOT that big! It states clearly that you must get a RA to return the jack. At that point, they track the jack when it comes back, and WILL give you a refund. Personally, I am so entirely satisfied with Magic Jack, it is now my primary home phone. 911 tracks correctly, and all the bells and whistles really do work. It’s a shame people get on here and flame the system at the drop of a hat like this. I guess that is human nature.
Router issues: If you are getting an “error 3″ from your Magic Jack, your routers built in firewall is not allowing VOIP outbound traffic. This can easily be resolved! If you are not familiar with how to set up your router/switch, read the instructions that came with it involving firewalls. A routers firewall is for the network on which it is attached, a home network, wireless, etc… By adjusting the settings, you can allow outbound traffic to the internet. This is the settings you are looking for. It will not affect the safety of your computers, as they have their OWN firewalls, and Magic Jack configures the computers firewall automatically for VOIP. But the VOIP still needs to get past the router/switch firewall. Read the instructions for your router/switch/dsl-cable modem combo that you have, and adjust the firewall appropriately. You will be happy you did. Again, this is just for “error 3″ messages from the Magic Jack console. If it already works, don’t fix it!
July 29th, 2008 at 7:24 am
I’m somewhat satisfied with MJ but it’s not perfect. The call forwarding doesn’t work 10-15% of the time which means on those days all my calls go directly to voicemail without my phone even ringing. The voice quality isn’t always the best even if the call is being forwarded to a land line. I get completely free long distance with Grand Central so I didn’t buy MJ for that purpose. For me the service is acceptable but not first class.
July 29th, 2008 at 10:00 am
would i be able to use this device around the world, for example i travel a lot, would i be able to connect anywhere there is a broadband connection and if so would my yearly payments change
July 29th, 2008 at 5:05 pm
Hello iread the comments on here and would have to agree with what i heard but the number for getting in touch with a real live person is 281-4041551 I dont know the exact hours but I’m sure you can do you research. good luck I’ll let you know what happens. this phone service sucks SO OTHER READING THIS FORUM DO NOT BUY MAGIC JACK A RIPP OFFF
July 29th, 2008 at 8:21 pm
Terry,
The MJ software has to be installed on any computer you use it on. If you travel with your own laptop you will be fine but I doubt that others will let you install the software on their computer. The fee ($20/yr) remains the same.
August 3rd, 2008 at 8:20 pm
I have had one of these majic jacks since June 08 and it took a couple hours to understand how to get it up and running, but I got my phone number assigned and it works fine unless you are downloading or uploading something. I now only make calls when I am not uploading or downloading. I have received calls and made calls all over the USA without problem. I find that I have to go into the options menu to set the volume and speaker to max for people to hear me, but I hear them fine at all settings. Personally, I think it is really worth the price and worth the small glitches that you encounter from time to time. I am retired and learning computers and these products just fine, so I am sure if I can figure it out, anyone can. The phone number they assign you may not be from your area, but it will work no matter where the area code is from. I live in North Florida, but my assigned phone number is from South Florida. Makes it interesting for people with caller IDs. They think I am in S. Fla when in fact, I am as far North in Florida as you can get. If I had to do it all over again, I would buy another one in a heart beat.
August 4th, 2008 at 1:50 pm
Can the magic jack be used just to connect to the internet. I just bought a Laptop and want to connect to the internet and have a phone line with DSL already on it.
August 5th, 2008 at 10:43 am
Magic Jack won’t work without an internet connection. If you’re going to use MJ for incoming calls only then you still need the internet to install, register it and set your call forwarding. After that you can uninstall it and it will work fine. That’s the way I have mine set up since I use Grand Central for all my free outgoing calls.
August 5th, 2008 at 12:58 pm
Hi Pete,
I figured you would of quit respponding to all those people talking bad about something thats cheap. Yes I can say it works sometimes and I can say it doesnt work sometimes, but I am not here to complain. I am here to ask why are you commenting when you arent part of MJ and nor are you getting paid for it. If you want to get paid for making friends, commenting on people, rate them, and make money on the internet goto http://qyao.com/64940 and check out my website. We are hiring for people for to be out CoWorker Wanted area. Which has more openings then ever. Many opportunities available.
Signed Karena
August 8th, 2008 at 2:00 pm
Even a technician has not been able to connect the Magic Jack for me. He saysit’s not compatible. I wrote to MJ and my e-m has been ignored. When I try to get in touch w/ a real person, it keeps giving me the run-around & never connects me w/ anyone.
There was a mistake on the original order and I can’t get to anyone to correct it either. It’s like falling into a blank pit… Don’t fall into the trap!
August 12th, 2008 at 7:29 am
Works fine for me I’ve had it for at least 3-4 months. I guess I’ve been lucky. I had a problem with it once, it kept saying there was an error. It started happening right when the 30 days was up too. I thought that I got ripped off, but I went to the tech. fix programs followed the instructions. It has worked fine since. This product is not for the person who isn’t compter or phone savey. This isn’t your tradition phone, plus it is a new company. Apparently customer service sucks. I don’t know, because I have never had to call. Tell me Time Warner or DirecTv’s is any better!! If you hate Magic Jack and can’t figure out how to send it back. Don’t throw it away, I’ll take them. Another problem that seems to be happening is all of you that have personal security installed like Norton. You have to set your security setting to accept this new program or it won’t work at all. Sorry for all the people that are having issues. Good luck.
August 12th, 2008 at 10:58 am
SCAM-SCAM-SCAM These guys are crooks. The product never worked and they would not respond to my tech questions or give me the information to send the product back for a refund. SCAM-SCAM-SCAM
August 12th, 2008 at 10:52 pm
Works great for me, but I also know computers. Obviously, if it is working for so many people, it is not a scam. Installed one for my mom in Sacramento, it works great for her too. And no, I do not work for Magic Jack.
August 13th, 2008 at 7:50 am
I really hate when people get on here immediately after they have a problem and start yelling “SCAM-SCAM-SCAM”. Robert Davis, granted that the customer service department for Magic Jack is somewhat lacking, have you bothered to ask if anyone here would help? Did you describe the problem, so that others here who may have had the same problem could tell you how to fix it? NO. Why don’t you tell us what did or did not happen, and maybe someone else here could help. Did you get an “ERROR 3″ and something about not being able to log in on the main screen? EASY FIX! Please don’t start yelling SCAM until you know what you are talking about. This thing will work perfectly, and very reliably, if set up correctly. If you want to get some help, I will put my email address out there, though I can only help one person at a time.
August 13th, 2008 at 8:40 am
Hi,
i´m trying to order a magic jack but when i fill out the field it asks for a zip code and rejects my canadian postal code each time i try. How do i solve this so i can place an order?
sml
August 13th, 2008 at 5:38 pm
Hey, Rocky! If you read CAREFULLY, the posted complaints, you may find that the SCAM cry is not necessarily due to the product, which probably works fine for many, but not for all. The issues we have are with the fact that this company promised one thing and did totally something else. For those of us who cannot use this thing, they did not honor their OWN nationally televised, self-proclaimed 30-day trial offer – not even CLOSE.
I won’t bore you with the details of my own experience with this company, but it’s their CUSTOMER SERVICE that is at the heart of the problem.
I, for one, have warned all of my family, all of my coworkers and my friends to stay away from this company because of the horrendous, may as well be, non-existent customer service. Do you really think that word won’t spread? It will catch up with them eventually for the shady dealing they’re doing behind the scenes, where TV reporters won’t go.
Now, if they make it right with those of us who DESERVE a refund, maybe we can go back and tell all those folks we scared away from Magic Jack that the company did finally make things right with us.
But, what am I thinking. This company’s not going to do that.
By the way, think of it this way:
I have read that they are selling about 8,000 devices a day. One of these Magic Jacks, with yearly service fee and BOGUS shipping charges, costs us approximately $53. Therefore, in any one 90-day period, they will have made roughly $38,160,000. Furthermore, if only 5,000 of us need a refund, for whatever reason, and we yet again have to pay our own shipping to return it, they are roughly refunding only $199,750, which still leaves them $37,961,000.
Now, come on! Don’t you think they can afford to give us our money back?
They can turn around and resell the returned jacks to all those potentially HAPPY campers and not lose a dime. Because – you see – they can again make that extra $65,250 they made (in 90 days) on the overcharge for shipping, taxes (they don’t pay-we do) and yearly service fee. (Simplified, but close enough.)
In a year’s time, based on these figures, they will have made roughly $153,000,000 or much more. $200,000 should not even make them blink. It’s pocket change to a company like that. Those of us at the bottom can’t even imagine having that kind of money to work with.
POINT: We have a right to feel angry.
The Attorney General of the State of Florida is very much interested in what I have told him and I am filing formal papers this weekend to start my case against this company. For Magic Jack owner, it’s not too late to redeem himself. Just give refunds where refunds were requested, including mine, and you will have fulfilled your part of the bargain.
August 13th, 2008 at 6:02 pm
I have just reviewed the posts above and want to remind Hollyecho to CAREFULLY read the complaints. Few are complaining about the quality of the product. Most are saying that when they discover that it isn’t going to work well for THEM, they CANNOT get their money back because Customer Service – Isn’t!
Get it? Customer service is worse than terrible.
As to Rocky and some guy named Pete, I bet you guys work for or have been selling, hawking or somehow widely promoting these things and you hate to admit that you have doubts about what you have done to people who know you. Don’t know about you, but I’d sure be feeling a little ashamed of myself for not checking things out. I already do -but for ordering it in the first place without checking it out first.
August 14th, 2008 at 6:04 am
I JUST ordered mine yesterday. BUT I ordered it via QVC!! On sale for 36 bucks PLUS 30 day return. I know QVC and I know IF I have any problems within the first 30 days, returning it will not be a problem.
So my advice to anyone THINKING about getting MJ ( took me about a yr to decided and a LOT of reading) get it from someplace where returning it will not be a problem. QVC.com is where I ordered mine yesterday and they say it will be here next week. So I cant complain, so far anyway!
Joe
August 14th, 2008 at 8:29 am
I was wondering if this majic jack will work with wild blue internet by dish? Thanks
August 14th, 2008 at 10:42 am
Judy,
May I suggest that in the future you make purchases using a credit card. It is very easy to dispute the charges that way.
Yvonne,
Most people that I have talked to aren’t happy using a phone service via satellite.
August 16th, 2008 at 8:57 am
I am glad I did not purchase Magic Jack after reading so many negative reviews of the product. I was leery from the beginning after viewing that joke of an informercial. I got a kick out of the gal running in to the host saying “We’re just about sold out!”
Then I saw this same pitchman plugging gold coins on some other infomercial.
Any of you people who buy products off infomercials have only yourselves to blame.
August 16th, 2008 at 3:26 pm
Hi’
If you have SP3 installed Magic Jack might not work. They told me it only works with SP2. It works great on my Laptop with SP2 but won’t work on my desktop with SP3.
So when I updated to SP3 I could no longer use Magic Jack.
Magic Jack is not compatable with SP3 installed.
Just trying to help those trying to install Magic Jack.
I would be interested if anybody knows how to uninstall Magic Jack and reinstall. I want to run this back on my desktop and not sure how to do that other than removing under add and remove programs.
Also you can’t remove SP3 without having more issues.
Microsoft wants you to have SP3 and tries to install update again. So you have to setup updates to download and install manually.
Any help would be appreciated on uninstalling SP3 and Magic Jack.
August 17th, 2008 at 7:27 am
Have been waiting for confirming email for 2 days.I registered
friday-my #is 216-759-9120.Please help.
WJZ
August 18th, 2008 at 12:05 pm
Walter,
I never got a confirmation email. I don’t think they send any out. If you registered and got a number then you should be good to go.
August 18th, 2008 at 1:14 pm
UPDATE…. I JUST got my MJ from QVC today an within 5 min I was making calls. CLEAR AS A BELL, to me and to whom I was calling. In fact they had no idea I was using a VOIP service and one even said I sounded clearer to her than usual. I am running XP WITH SP3… So for me SP3 was NOT an issue. Not a buzz, no echos, no sounds other than my voice and their voices.
Oh and as far as the confimation email? I did get one withing 5 min of registration of MJ.
So I am one happy camper ( so far) and can HIGHLY recommend it to anyone and I suggest to avoid any ordering and returning problems get it from QVC. NO I do not work for QVC, I just buy stuff from them time to time.
Joe
August 21st, 2008 at 12:06 pm
Hello All,
I have Verzion Phone and DSL. Does any know if the MJ will work if use a Sprint broadband card? I want to cancel my services with Verizion all together and I can have my internet and phone all in one source.,
Thanks,
Dan
August 21st, 2008 at 7:17 pm
Everything has been fine with my MJ except the voice quality. Now that is major in a phone conversation! I’m just wondering if this problem can be fixed? The best way I can descibe the problem is it’s like the conversation is being chopped apart. It’s like you are reading this with 3 or 4 letters left out of every ten. I have a freind with MJ–same problem. Would the powered usb hub help this? I have a Dell laptop, he has a Toshiba LT and a Mac desk model-all the same prob. We both have same DSL provider–could that be it? I will say this: At times the voice quality is better–but never high quality. We’ve tried the suggestions from the MJ FAQs. Anybody know what’s going on? Obviously, we want this thing to work, so that we can stick it to the man (phone co.)
Thanks, Rob
August 22nd, 2008 at 6:35 am
Rob’
I had to update java and remove Musicmatch Jukebox or if you have yahoo Jukebox they say to remove that.
Also tech support says this unit won’t work with SP3 installed. I’ve heard different on this support site about that.
Also check your audio setup on your computer and make sure
when you installed MJ it didn’t change anything.
Good Luck
Tazman
August 22nd, 2008 at 7:01 am
UPDATE: In the week of August 11, I ran across a different website where Dan Barislow himself posted his email address, challenging those of us who are dissatisfied to give him a chance to work with our issues.
I told him the Atty Gen. of State of Florida had sent me formal papers to file a complaint against the company and I wanted to give him a chance to resolve my refund issue before I filed that complaint.
I was as courteous as I knew how to be. (I don’t like being talked to in an unkind manner, so I didn’t do that to him.)
True to his promise, I have received all of my money back just this week.
I told him I would make sure to post that fact on the boards where I have voiced my complaints. This is one of them. The other two are no longer available, or I would do the same on each of them. I am also going to let the Atty Gen. know that Dan refunded every penny of my money.
Dan Barislow, if you read this – I thank you.
August 22nd, 2008 at 8:50 am
Dan,
Check with Sprint and see if they allow you to use their card as a phone. I have Verizon Wireless and until recently they didn’t allow it. I also noticed that when I use Magic Jack, Verizon will disconnect me frequently. At other times Verizon will limit my connection speed which really screws up the voice quality. Also, check out Sprint’s coverage area if you travel a lot because it might not be suitable.
August 22nd, 2008 at 7:46 pm
Advice, don’t get involved with this company! It’s a con and they are liars!
August 23rd, 2008 at 8:51 pm
The magic jack is such a big help and a super saver. My mother in law from Hawaii sent it here in the Philippines.
We can call everyday without limits. =)
August 25th, 2008 at 1:29 pm
My dad told me about magic jack. He seemed very happy with his, no problems whatsoever. So I decided to order one myself. Only problem was I never got an order confirmation email. I did it all online. Used my debit card for online purchases with a limit incase. Did the whole live chat bs about 7 times asking what was the hold up. “we’re currently updating our system, etc etc”. “We can’t seem to find your order in our database, please wait longer.” Wait for a order confirmation for 5 days??? I was fed up and disgruntled so i put a stop payment on them. i didn’t even get a chance to test this thing out. Their website is complete Bs. There’s always a free trial so when they tell you it’s only’s on until **** date it’s a lie, then the counter for how many have sold resets. Tech suppport is a joke. If you can get through the bs, by all means try it out , it’s cheap and unless you live in the basement of your mother’s house, everyone can afford magic jack. Try it out, Just be precausious. If you don’t get an order confirmation within 24 hours, cancel payment and say *** it. Just my two cents.
August 25th, 2008 at 2:47 pm
*********Don’t believe the lie that Magic Jack is a terrible************* It took me several weeks to order Magic Jack because of the mixed reviews. After ordering it, I discovered is was well worth the money. Sure, you are charged $39.95+tax which includes one yr of service.
But you will waste $39.95 somewhere else. It is an investment into your future. Think about it.
I have the Magic Jack. You can pick any number from any area code in the US. It is not long distance for someone within that area code to call you.
I will keep my cell phone but I don’t have to use it as much. But I got rid of my home phone.
I had phone service through Cable prior to switching to Magic Jack. I kept my internet high speed but got rid of phone service. What was amazing is when I hooked up magic Jack to one of my lines all of them worked in my house. I had my computer in my room but was able to place calls from the kitchen.
Magic Jack usefulness is worth the money you invest into it.
The only requirements is you have a Windows based sys not Mac and you have a high speed internet connection.
*********Magic Jack is great***************I am laughing as I am writing this. I am thinking how money I am saving each month.
August 25th, 2008 at 11:22 pm
I live outside the USA in Trinidad. I am interested in purchasing the Majic-Jack and wanted to know if the majic-jack will work for me in Trinidad calling the USA, UK and Canada. Thanking you in advance for any assistance.
August 26th, 2008 at 9:36 am
It will work in Trinidad but Magic Jack will only ship to a USA address. You will also have to settle for a USA phone number. Calls to and from the USA would be free but all other countries will be charged for which includes calls within Trinidad.
You might want to look at Gizmo5 as an alternative.
August 26th, 2008 at 9:09 pm
Thank you Pete for your comments. I will check out the Gizamo5 as you suggest. Are you familiar with Skype and is this just as good? … for free?
August 27th, 2008 at 5:19 am
Do you people have any idea as to when you will have any area codes for Alabama,
My magic jack is super, the only problem I ever have is sometimes the communication is scratchy, but I’m told that the cell phone I’m calling is low and needs to be charged up
August 27th, 2008 at 5:46 am
Like I said I haven’t had any problems with my Magic Jack, and all my brothers now have one.
August 27th, 2008 at 10:50 am
I have had a magic jack since may, and i have the following report.
Ease of installation: moderate to easy, the firmware is on the jack and on the web, it auto installs upon plugging it in. have your outgoing firewall settings low enough for javascript to run.
Call clearity: moderate, teh soft phone settings may need to be tweaked a bit to your home situation, I use corded and cordless and have a little problem hearing and being heard once in awhile, but after uppig the mic ad volume on the softphone (the pc controls) it is much better.
Support: poor to non existant. This is a revolutionary product and the owner needs a larger investment in customer service.
Product usability: excellent. It dies what they say it will do. I have turned off my home phone. voice mail, caller id and call waiting, as well as call fowarding work absolutely fine.
Avaliability: will not work on satellite, some area codes are not yet avaliable (you may or may not have a local exchange for people to call you) My area code was not avaliable in May but is now, and MJ allows one number change free of charge ($10 per change thereafter).
Cost : here is the no-brainer. unlimited long distance, 911 does work, dial tone and local calling for $20 per year (after the first years price of 4o which includes the cost of the jack. add another $6 shipping charge (which is billed automatically) and you will see instant value.
Unwritten: If you pay for more than one jack, you will be auto billed for all but one jack immediately, same as for multiple years of service.
The 30 day free offer applies to one jack for one line for one year, and says nothing about deferred shipping charges.
I ordered it (1 jack 1 year, and was billed for shipping right away, and for the service 30 days after I activated it, just as promised). I wanted to only pay for one year to evaluate the product and figured, as many have stated, that a financial investment of less that $50 total was not that much of a risk if the product deemed itself unusable.
Overall review: If youre skiddish, wait. If youre thrifty, go ahead, as most thrifty types generally make good from the bad . I will be keeping my service and hope hte costs can remain low, it is a great alternative and the performance hits are more than acceptable for the investment, given that its in infancy and firmware upgrades are likely to improve over time, just as the avaliability is!
August 30th, 2008 at 4:31 pm
Great device,…
I have been using it for some months now, I bought here in the Philippines and been using it to call my family in the US,…
Calls are clear, well, you just have to have a fast DSL connection, also, try to set the microphone volume to a minimum, it eliminates the echoes for some calls,…
ALL THE NEGATIVE INPUTS about the MAGIC JACK are lies,…
Its so user friendly and very convenient to use. Plus the savings I get from all my US calls,… definitely worth your investment…
Good luck,… Cheers
August 31st, 2008 at 12:06 am
Benedicto Says: ALL THE NEGATIVE INPUTS about the MAGIC JACK are lies,…
This is clearly an opinion based on your own experience with magicjack. Just because you had a good experience with them, doesn’t mean the rest of us are lieing. That’s like saying the Nazi’s were wonderful people because the treated you good and you were just to oblivious to what they were doing to thousands of other people. There are so many negative inputs about the company because they doesn’t have the stuff together over there. The device itself at least for me hasn’t been a problem as of yet. I had poor communication and problems with my order for their horrible tech support “online” Always giving me different answers. I was told my order was pending, then canceled, then approved and on it’s way, then pending, etc etc. I had to re-order and both times I never received email confirmations. It just showed up one day. They’re still holding my first payment of $46.90 and say that will be released in 7 to 14 business days. Anyone who buys this device as a primary line is asking for trouble. Your power bill will go up from leaving the pc on, or if the power goes out so does your phone. Even if you use a laptop ur still screwed, unless you keep a Ups nearby and plug your modem into that.
Some people are going to have a great experience purchasing and using magicjack. and some aren’t regardless of either, I think it’s clear to most of us magicjack has poor customer service and the device itself has seen it’s fair share of problems.
August 31st, 2008 at 8:17 am
I have a big problem with the Magic Jack. I cannot receive calls, or make calls any more. It worked fine for a couple of months, I used it even yesterday, but now , every time I’m trying to call somebody of to receive a call I get an engage tone. I am usinh a normal telephone, and not the headset.
Please, help me
September 7th, 2008 at 6:45 am
yes I have a comment on how you are working things i on this item it might be a good deal but usly when it a 30 day free trail no pay till the 30 days is over my daughter an I
got this and the money was took out same day i havent even got my yet and the moneys done took and it took out more then should have took. My daughter just talk with over the internet and it like they couldnt do nothing about what they done not a good way to run a selling busness
September 9th, 2008 at 8:52 pm
I have a LITTLE problem (NOT!) MagicJack Beta for MAC works great. Terrific sound, no problems at all. BUT — I’m being billed by my telephone company for the calls. A few seconds for the connect, then separately for the minutes of conversation.
There Is no longer a link on the MagicJack website to access their pathetic “voice” support. You can click “Live Help” until you’re blue in the face, but it ain’t gonna’ happen.
I have a friend with a PC (not a MAC,) who has been billed too, so it’s not just a platform issue. This is disgusting, I’m reporting it to the BBB, and stopping payment on my credit card for every charged call. Beware, it can happen to you!
PS – If ANYONE can find an e-mail or physical address for this rip-off company, please reply!!
September 9th, 2008 at 11:56 pm
is the magic jack support malaysia telephone services
September 10th, 2008 at 12:46 am
No it doesn’t
September 10th, 2008 at 7:54 am
Rye,
My phone company doesn’t even know I have Magic Jack. How can they bill you if you’re not using their phone or phone line? If you’re forwarding you Magic Jack calls to a cell phone then you will be billed for using the cell phone.
September 10th, 2008 at 12:31 pm
Rye,
This is just a second thought. Why are you going after Magic Jack when it is your phone company that is billing you? Why not contact the phone company that is billing you?
If you own a Ford that breaks down do you call Chevrolet to complain?
September 14th, 2008 at 9:51 pm
My friend has a magicjack and it works perfectly in his computer for both long and local distances . , But the one bought is not compatable with my operating system , I have a win xp professional version 2002 . so now what ?
September 14th, 2008 at 10:22 pm
HI!,
Im Wilfred from the Philippines, I was able to obtain one MajicJack through a relative in the United States. I used it on Mac OS X Leapard and it works great. Im able to call any numbers from the United State and Canada.
September 15th, 2008 at 1:42 pm
Sampson,
Here’s the link you need to return it.
http://my.magicjack.com/returns.html
September 15th, 2008 at 7:28 pm
I bought MagicJack through QVC for 37.95 plus S+H & tax = 43.74. I received it after only 4 days. When I tried to install it the first time I tried it without using the extender and it did not plug in all the way. After pugging it back in with the extender it would just freeze up becaus eit did not install complete;y the first time. I uninstaled it and completely deleted it from my PC and replugged it back in and it worked fine and gave me my number with 30 mins. I read some of you could not get other people to hear you. If you look at the top of the on scrteen display there is a menu button. In there you can increase the volumn for the mic and speaker phone. I bought a V-Tech 5.8 ghz phone with a 2nd remote phone for in the bedroom. I think everything works fine and have not had any problems. The only thing you cannot do is pick up both phones at the same time, one will cancle the other one out. I thought I would be able to have my daughter use one with me on the other just like a regular home phone. All and all it works really well. They even state that they are not sure if it will work with a fax machine but it might if you setup the settings on your fax. I just plugged my Lexmark 5495 in and it sent it without any problems. If you have problems just use common sense and figure it out, you know that the call centers are filled with a buch of people that have no clue how to actually work the stuff. I will try to check back to help answer anymore Q’s.
September 24th, 2008 at 7:01 pm
All of you will find that Magic Jack is unreliable.
Don’t disconnect your old phone.
It always works. Majic Jack does not.
With customer care Majic Jack can and will fix any problems you may have.
Problem is; you’ll be fixing while someone else is talking on their phone, not missing calls and wasting time on the internet, again, fixing the Majic Jack, over and over, daily.
Bottom line after 9 months with Majic Jack.
Majic Jack is not a reliable phone service and cannot be relied on, especially in the case of an emergency.
Good Luck to all.
September 24th, 2008 at 11:27 pm
Hi Guys I just wanna find out whether this could be used outside USA I am from Sri Lanka
September 26th, 2008 at 3:20 pm
My credit card was charged for over ninety dollars before I even installed the magic jack. They sent me two and charged me for them although I only ordered one. Customer service chat told me to shut up and let them finish their answers (which were just the party line, not addressing my issues). I reported them to the Better Business Bureau this morning and received a call from Magic Jack customer service saying they would refund my money once they receive the magic jack in return. After reading these posts, I don’t have a lot of faith in ever seeing my money again.
September 27th, 2008 at 6:08 am
Sajeewa,
It will work as long as you have a high speed internet connection however MJ will only ship to a USA address and will only give you a USA phone number.
Catherine,
It’s very easy to dispute a charge on your credit card but it must be done within 60 days.
September 27th, 2008 at 6:41 pm
Hi wilfred Mogado,
Do you make calls to USA/canada from the Philippines ? for free?if somebody will call you here in USA with regular phone ,do u know how much it cost per minute?I’d like to send MJ to my family in dumaguete city,philippines..Thanks alot ..
September 28th, 2008 at 11:03 pm
I have had M/J for over a year and i have never been happier with anything i have bought.
I have DSL and it is as clear as any land line phone.
I have had my phone go out twice because of telco trouble and M/J was still working.
That is not to say that i have not had it the other way around with my internet going down but that is my phone co. nothing to do with M/J. As far as nobody to answer and no phone number for M/J I HAVE NEVER NEEDED IT. At this price i look at it as FREE it is the most fantastic thing for the price i have ever bought.
I spend hours a day using it.
I had a guy call me on the land line phone selling a tool he makes and i told him about M/J and gave him a call using M/J to his other phone.
The first thing he said was if you want this tool ($120.00) it is yours free you just saved me $200.00 a month on calls to Canada.
I could get rid of my land line phone but i want to keep the number so i use M/J for all non local calling. It does everything even call forwarding.
Anybody that does not like it is doing something wrong or they do not have good internet speed.
September 28th, 2008 at 11:05 pm
The magic jack works in most countries however, some countries, (eg. Korea) block the required ports because they do not allow most VOIP services. The reason being the phone companies were loosing money. I’ve been looking but haven’t found a work around for this, if anybody knows one, great. But if the country hasn’t outlawed VOIP, it will work. But the calls to landlines or cell phones is only free to north America. You can receive calls, however, from anywhere free to you. If you have, for instance, a 703 area code on your magic jack and somebody from the northern Virginia region calls you while your using magic jack in say England, its free to both of you. If somebody from California were to call you from a landline, it would cost them normal long distance charges, but if you called somebody in California, it wouldn’t cost you a dime. A lot of soldiers are using this in Iraq right now and they say it works great. The biggest issues are with older versions of Mac OS and if you are running P2P software, (eg. Limewire, Utorrent, etc.) The P2P software kills your upload bandwidth which Magic Jack uses for you to talk out. But to find out if it works in your country, simply ask around, if Vonage works, it should work. I bought mine with the intent of going to Korea and using it, and got here only to find out the government outlawed Vonage and other similar services.
So good luck.
September 30th, 2008 at 8:31 am
If I’m i Madrid can I call my sins in Miami and the can call me back at Madrid
October 1st, 2008 at 7:55 am
Benito,
You can call your (sins?) in Miami for free and if you get a Miami area code, calling you would be a local call for them.
October 1st, 2008 at 9:59 am
Sorry: what I was trying to says is this: I go to Madrid every year for two months (Oct-Nov) my cellular bills is over the $1000.00 dollars at the end of my trip, always calling my two sons in Miami, my question to you is that if I call from Madrid to Miami what will be the charges or if the can call me at computer, how this work, I am a little confuse.
October 1st, 2008 at 7:19 pm
CATHERINE
Whats the telephone PLS of BETTER BUSINESS BUREAU.If you dont mind posting it here.. I dont have MJ yet but Im thinking of getting one,If in case I’ll have problem then I’ll call Better Business Bureau then.
Tnx a lot
October 1st, 2008 at 8:44 pm
i have no credit card, so can someone please give me a number, so i can cal and order one?1
October 3rd, 2008 at 12:34 pm
Benito,
If you call Miami from Madrid using your computer there will be no charge. If your MJ number has a Miami area code then all your son has to do is dial that number to call you and there will be no charge. Your son will have to buy the device and set it up for you and then send it to you. MJ will not ship overseas. Once you plug it into your computer it will install itself. He will only be able to call you when your computer is turned on and connected to the internet.
October 3rd, 2008 at 2:10 pm
Benito,
This is just a second thought. If your son has Vonage it now includes calls to Spain for free. ID PhoneCard is another alternative for low cost international calling and requires no computer on either end. I don’t know if you have dial around (10-10) services in Spain but we have them in the states and they are dirt cheap and also don’t require computers.
October 12th, 2008 at 7:47 pm
I havent get my magic jack yet, Pete,who will give us the magic jack number?does it comes in the package? tnx
October 13th, 2008 at 12:37 pm
Neng,
When you get the USB device just plug it in to your computer. Make sure you’re online when you do it. You will then have to go through the registration process and you will be able to choose your number then. After that the registration information and number will be stored on the device and if you use it on a different computer you won’t have to go through that process again.
Warning: It took me three tries to install the thing so set a restore point just before your first try.
October 14th, 2008 at 1:21 pm
Does anyone know if MJ works when someone calls from the Caribbean to the UK and Canada?
October 15th, 2008 at 6:26 am
I have no idea why many ppl are worried about it working in any particular state. I live in Nepal (im pretty sure most of u dont know where it is),.. Asia, n it works completely fine.. n all the ppl w/o a phone line, u dont need a godamn phone line. u just need a handset,.. that’s all……!! its great ppl
1! but how can i make internation calls (outside the US??) Is it possible?!?
October 15th, 2008 at 9:12 am
Try this link for information.
http://www.magicjack.com/1/faq/
October 18th, 2008 at 8:43 am
Need Help with Magic Jack!!
All is good when i use magic jack, only the problem i am facing is when i want to receive the call i cannot hear the bell ring on my cordless. I have tried with several cordless phones bt no luck with any. I have plugged the device right inside the computer’s usb jack. So i dont think i should be sing a powered HUb when i have connected direct to the Computer. I would also like to add is when i use a cord phone it does ring but the tone is too low…. Please help if anyone of you can answer to this. Thanks.
October 22nd, 2008 at 2:49 pm
My computer crashed, when i reinstalled magic jack it tells me that it is blocked and when i looked further it tells me no serial number past.
What happened?- how do i fix it–help!!!
October 23rd, 2008 at 5:46 pm
Hi, I am just wondering if this will work with cordless phones that have multiple handsets. Thanks!
October 24th, 2008 at 5:32 pm
thnx a lot PETE,I still havent got my MJ, i decided to use SKYPE right now bcos its free and its also clear ,I use it a lot (usa to asia)but I will get MJ someday,…
October 27th, 2008 at 1:55 pm
MJ isnt the great product everyone says it is. Within 3 days of taking the money out of my bank account for the MJ, the company cancelled my service. My son used the account frequently to make long distance calls inside the USA. When he called them and asked why his MJ service was shut off, they told him from “misuse” of the MJ. He asked them how he had “misused” the MJ. They told him “I cannot give you that information”. So, I called and spoke with a man named Kevin. When I asked “Kevin” why the service had been shut off, he told me that he “couldnt give them that information”. When I told him that there has to be a legal reason for them to shut it off since I am paying for their service, he told me that too many minutes had been used on the phone. I asked him how many minutes had been used. Again I got “I can’t give you that information”. I told him I wanted to speak to a supervisor. He told me that he WAS one of the supervisors! I asked him how come he couldnt give me answers then. He told me “I can’t give you that information” AGAIN. I told him “What your company is doing is considered fraud and you people are stealing money from your customers”. Kevin said “Uh huh” in a knowing manner. I agree with one of the previous posters. QVC has a great repuation and with this kind of product on the market, their reputation is on the line. Personally, I will no longer buy things from QVC since they allow companies like this to sell items on their show. I can no longer consider them to be a “reputable” company.
October 30th, 2008 at 12:09 am
This my experience…………………Magic Jack Is a SCAM!!!!!!!
Please wait for a site operator to respond.
Chat InformationYou are now chatting with ‘Kelly’
Kelly: Hello, how may I help you?
jason hartl: My security program doesn’t like your updates. Can you stop them?????? I’d rather get them now and then by my self.
Kelly: Jason, magicjack automatically takes updates from the website each time when it is plugged in
jason hartl: It seems like I constantly get warnings that computers are trying to link to my network when I don’t have a network. This pauses my normal work constantly.
Kelly: Please unplug your magicjack when you are not using it and doing some other work on your computer.
jason hartl: How do I get calls then???? I bought it so I would have phone service 24hrs a day.
Kelly: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with ‘Nikki’
Nikki: Hi there.
Nikki: Please give me a moment to review your previous chats.
jason hartl: Hi. Can you help?
Nikki: Just to clarify, can you make and receive calls?
jason hartl: Yes.
Nikki: May I know the exact nature of your problem with full details please?
jason hartl: My fire wall blocks multiple IP addresses a day and the only source I can come up with is you trying to make upgrades. I have made upgrades from the website, but that hasn’t stopped them.
Nikki: Do you mean advertisements?
jason hartl: I even seem to be able to time dropped calls to when my security program scenses an IP trying to access my computer. And No, my security program just stops everything to tell me another IP has been blocked, no advertisements.
jason hartl: Just got another
Nikki: I’m sorry but that cannot be stopped.
Nikki: It’s on the terms of service.
jason hartl: Why not? Please explain.
Nikki: Kindly refer to our terms of service on our website.
jason hartl: Please help me as a novice understand what your refering to. Just a nut-shell.
Nikki: The use of the magicJack device and Software may include certain communications, such as service announcements, administrative messages and newsletters, and you will not be able to opt out of receiving them.
jason hartl: Thank you, really. Unfortunately, I really have to think about whether I want to continue with the service, since “communications”, “announcements”, “messages” or “newsletters” didn’t tell me that my normal operation of my PC would be interfered with. I just want you to know how many people in the last few months I’ve recomended to you including an entire IT department in my area. I hope your willing to try to fix the problem since I bought FIVE YEARS worth of service.
Nikki: Okay
Nikki: Is there anything else I may help you with today?
jason hartl: What refund of my service can I expect?
Nikki: Are you still within the 30 day free trial period?
Nikki: I could make a request for refund for the additional years of service which is 59.95
jason hartl: Have you charged me for the first 30 days?
Nikki: Let me check.
Nikki: One moment please…
Nikki: One moment please…
Nikki: Yes, the charges pushed through.
jason hartl: You know, I really want to continue service, but I want to not have the problem. One last try….can this be worked on or is it just part of your deal to have this problem and your company not try to fix it? I’m not trying to be a problem, I want to help fix it it for me and I’m sure many others.
Nikki: This is part of the terms of service we have. By completing the registration process and clicking on the “I accept” button, you indicate your agreement to be bound by all of the terms and conditions of this agreement. However, I will take note of this and report this to top management, maybe we can do something about this.
Nikki, Wow!!!!!!!!!!! Cut and paste city!!!!!! You must have alot of complaints of the same nature to throw that at me when I’m trying to resolve the situation. I’ll continue my service, for now, and be contacting your company’s management soon to resolve the situation.
Nikki: Jason, I just answered your question.
Nikki: There is no better way to say that.
Thanks for agrying with me. No hard feelings.
Nikki: OKay\
Nikki: No problem Jason.
Nikki: I apologize for the inconvenience.
Thanks and have a good night.
November 10th, 2008 at 2:13 pm
I am in the trial phase of the Magic Jack. As Jason has expressed, the only thing wrong is the caller ID with a Mac. All my calls, incoming and outgoing are logged on the soft phone and I do get email stating the number I have received calls from. So until the glitch is fixed, I can live without the caller ID. I, thus far like the service. I have experienced excellent clarity, my credit card has not been charged, etc. I will retain my local and long distance service for a month or so until I can ascertain if there are further glitches as to minutes allowed for long distance, etc. I am also interested in any contact information other than the chat, if anyone has any.
Enjoy your evening!
November 14th, 2008 at 12:40 am
Hi, Have been trying to buy a majic jack but have not been
succesful. Could it be because I live in Canada? If so they
should NOT have a Canadian listing.
Thanks George
November 21st, 2008 at 5:29 am
can i please have a tollfree number where i can at?, i would like to order but due to the fact i am unable to call, it causes me not to order.
looking forward to hear from you.
November 21st, 2008 at 1:30 pm
I resent this company’s TV ads which state or imply that you will completely eliminate all telephone charges.
Firstly you need broadband internet connection at a minimum of $20.00/month.
Secondly you need a landline or some wireless telephone connection at 30.00/month to connect to the internet.
Are my missing something? There’s nothing free here.
I realize that if your already paying for the first two above options, any long distance charges will be free.
November 22nd, 2008 at 10:56 am
Dose this work on a tty
November 22nd, 2008 at 4:11 pm
And if you have CABLE internet?? Then you can dispel with your landline and save $30 or more a month. IF, like me, you have DSL then yes you need to keep your landline in order to have DSL ( unless they offer naked DSL, which mine doesnt). So yes my LD calls are free and that is why I use it and have had ZERO problems with it since I got it in Aug.
November 22nd, 2008 at 7:57 pm
smartalec44,
The use of MagicJack assumes that you have a broadband connection to the internet already. It is one of the requirements. I have DSL and will be dropping my home phone service with AT&T while retaining my DSL service (they offer DSL only service; it just costs $10 more). Currently I am paying $35 per month for home phone service. That bill will disappear making the $20 PER YEAR cost of Magic Jack a great value. You will not need the landline at all whatsoever as long as you have a computer and broadband internet. I have a regular phone attached to my Magic Jack with is plugged into my USB port. As long as the computer is on, I can make and receive calls on my regular phone. When my computer is off, the Magic Jack servers collect my voicemails and I listen to them later when I turn my PC back on. It’s that simple.
November 25th, 2008 at 6:09 pm
Can I use this from U.S. to philippines? Just wondering so I dont have to spend money buying fonecards..
November 29th, 2008 at 2:01 pm
I ordered my MagicJack kit over a month ago. by CREDIT CARD over the webb. The credit card was accepted but I havn’t recieved my kit. WHY NOT !!!!!!!
December 1st, 2008 at 3:40 pm
i ordered some m.j.’s last night& got confirmation for 2 duplicats,aaaaaand one was not recorded. how can i fix this?
December 2nd, 2008 at 2:10 pm
hi i need to know how can i change my magicjack number who knowns that please contact me on my msn arta.ibrahimi.95@live.com
December 3rd, 2008 at 3:45 pm
JAY you can use mj to call the philippines with their intl rate,best for you is send mj to your family (phil) and let them call you in your homephone/cellphone,(free) but if the person you’re trying to call in the Phil. has mj then its free also(mj to mj),I use SKYPE to call the philippines,computer-computer…its free,loud and clear.
December 3rd, 2008 at 9:47 pm
I received the magic jack and received it on Dec 1st, to No avail I was not able to receive incoming calls. For some reason I can only make otubound. Everytime I tried calling my Magic Jack it would say: The number or code you are trying to reach is incorrect please try again??? Has this happened to anyone??? I have tried upgrading, opening ports on my router, I spoke with CS live chat and they could not figure out the problem they wanted me to wait about a week so they can figure out my problem…. I told them if I can receive 2 new MJ or numbers and was told I could not because I was able to make calls. Im returning them tomorrow… Im just wondering if anyone has had that problem????
December 4th, 2008 at 3:56 pm
Has anyone used MagicJack with FIOS? If so, how well does it work, and, were you able to drop your Verizon FIOS phone service and still keep the internet and TV access?
December 6th, 2008 at 9:42 am
[...] speaking, Truphone allows you to make phone calls via Internet telephony service. Once you have the Truphone app installed on your iPod Touch, you’ll be able to make free [...]
December 6th, 2008 at 10:39 pm
Initially I was very disappointed after installing MJ on my five year old CPU. Support tried for 12 hours to correct my problems to no avail. It was a real pain not being able to talk directly to support, but had to use their chat mode. Because I truly needed MJ to communicate with home from Europe I went out and bought a new HP laptop. Set up was simple and it worked fine. The quality of sound was excellent, both sending and receiving. I found that using a headset, or telephone worked slightly better than using the CPU’s built in microphone and speakers, only because the parties I was talking to experienced a slight echo.
December 8th, 2008 at 11:42 am
I purchased the MJ a few days ago. I installed it on my computer. It makes and receives calls fine but if I try to do anything on the web it breaks up. I am running Firefox and have Vista. Could anyone give me any suggestions on what I could do to resolve this issue?
Thanks
December 11th, 2008 at 8:35 pm
The MagicJack is a horrible device!!! Such a pain in the ass to get it set up. And you’re stuck with only online help, no phone numbers to call anyone to get help. Returning it tomorrow!
December 12th, 2008 at 3:50 pm
I PURCHASED THE(A) MAJIC JACK AND I RECEIVED A BILL FOR VOICE MAIL THAT I DIDN’T WANT OR NEED AND I RECEIVED A BILL FOR INTER-NET ACCESS THAT I DID NOT WANT OR NEED.
Up until then, my Majic Jack worked sometimes but I called the billing companies re: the inter-net billing and the voice mail billing and my Majic Jack hasn’t worked since. Stay away from this item.
nolentps@msn.com
December 12th, 2008 at 4:40 pm
And yet it has worked PERFECTLY for me from day one ( Aug 08). Not a burp, fart, nothing. PLUS I am using a 5 + yr old system ( XP Pro). I can surf at the same time and still no problems. I guess everyone’s mileage will vary. I LOVE mine..
Joe
December 13th, 2008 at 7:35 am
I received my majic jack and I have a really bad echo, I have tried everything, also I got my statemnet and was billed $49.70 I feel there must be some mistake?
Joyce
December 14th, 2008 at 7:34 pm
Hi All, this is my third post here and I thought it might be interesting for some of you. FYI, my previous posts were #217 and #327 above…
The friend who turned me on to Magicjack was recently in Thailand for a business meeting and then a week’s vacation. On the last day of his vacation he was involved in a terrible traffic accident. To make a long story short, he spent 32 days in a large hospital in Thailand and luckily he had his laptop and his MJ with him.
After he was out of his week of surgeries and out of ICU he had his laptop sent over from his hotel and with it was his magicJack.
At that point I could call him either MJ to MJ or my cell to his MJ and it also worked fine 9 out of 10 calls even though the bandwidth wasn’t the greatest in the hospital.
BUT the BEST thing was that during those three weeks he was in the Foreigners Floor he could call back to the US to ANY phone, my home or cell, his office, his insurance company, his doctor, Airlines, banker, ANYBODY, and got through 95% or the time just fine and at NO COST whatsoever!
This thing was a lifesaver! It saved him and all of us hundreds or probably thousands of dollars cause we could just call his MJ number to chat anytime he had the computer on (He just shut it off when he needed rest). And he certainly felt connected because other than us and a translator supplied by the consulate occasionally, he was alone there. We were his support group and we were thousands of miles away and could chat anytime.
After this, I will tell ANYONE who travels overseas to have one in the bag with their laptop!!!!
Doug
December 16th, 2008 at 6:44 am
Hi I purchased my MJ some months ago, register it and has been using since. Today 12/16/08 I plug it in and a Registration box shows up saying that my phone is registered but I need to fill in the for and verify my login. I filled in my email address and password but it is not recognized. So What Do I do???
December 16th, 2008 at 7:26 pm
I’m trying to buy majicjack on line, but it’s not easy! what can I do?
December 17th, 2008 at 4:14 am
[...] of its kind in the world. Now, using this phone you’re able to have video chat over Skype or VOIP with your [...]
December 17th, 2008 at 2:13 pm
Hello, I have family in Mexico, so if I buy one and send it to them, will it work? Even if I get a US number?
December 19th, 2008 at 8:12 pm
I bought my MJ today at RADIOSHACK,so far its been good,voice quality is perfect,easy installation,I hope it will continue to work good because I am ready to terminate my agreement with my celfon company.I will be saving $$ every year,so FAR I am SATISFIED with MJ..
December 23rd, 2008 at 8:27 pm
Great product and works flawlessly with exception to not showing the name on the caller ID. Interesting enough, if you plug the MJ into your home jack, you will have phone conectivity at every jack in your house. Just remember to disconnect your phone line at the box on the outside of your house, so it doesn’t get sent out further.
Only downside is you have to keep your computer on. But with mine on 24/7 for other reasons, it’s no problem. With the cost difference from loosing a $30-$60 monthly phone bill, why not?
I am looking to change my number if anyone knows how?
December 25th, 2008 at 9:40 pm
THE first red flag any prospective customer should have is the fact that you get ZERO LIVE TELEPHONE CUSTOMER SERVICE. If this product is so good, then there would have been millions spent in all aspects of the product launch–ESPECIALLY customer service. (Note: when the Better Business Bureau rates MagicJack with an “F” then that’s a serious problem.)
Then there are the obvious billing/timing issues. This is an obvious problem, as many, many new customers have expressed similar complaints. Then the dropped signals, static, and having to have your computer on at all times! Like the saying goes, IF IT SOUNDS TOO GOOD TO BE TRUE…
December 26th, 2008 at 4:27 pm
i ve been using the magic jack since october 2008 but suddenly it gives an error last 3 days & not working any more why ?
its error # 3
December 29th, 2008 at 2:30 pm
This is not the website for Magic Jack, this is a review.
This is not the website for Magic Jack, this is a review.
This is not the website for Magic Jack, this is a review.
This is not the website for Magic Jack, this is a review.
This is not the website for Magic Jack, this is a review.
This is not the website for Magic Jack, this is a review.
This is not the website for Magic Jack, this is a review.
Oh and just in case if you didn’t see this…
This is not the website for Magic Jack, this is a review.
This is not the website for Magic Jack, this is a review.
This is not the website for Magic Jack, this is a review.
January 1st, 2009 at 9:05 am
hi, we d like to know if it works in Turkey and to work in Turkey what should we do? what are the ways to work in Turkey? do we need appointment?
January 1st, 2009 at 5:43 pm
Got the MJ yesterday plugged it in and within 5 minutes was making calls and worked like a charm. Clear no static could not be better. Gonna wait about a month to make sure everything works out the toss old ATT out on the curb where it belongs. I did buy at Radio Shack so if I have problems Radio Shack is where it will go back to. Also FYI when I plugged it in and filled in my email and name and address MJ did not ask me for a credit or debit card number leaving me to believe I will be billed for my second year rather than a automatic deduction next December.
Time will tell if this is for real but for now it is great.
January 5th, 2009 at 1:28 am
This is the least expensive and probably the best telephone service that I have EVER used!
This service ONLY costs $19.95/year and with a 5 year license extension it costs only $12.00/year! That’s $1.67/month the 1st year then $1.00/month each year thereafter.
Don’t believe any of the BAD PRESS you may hear about the service. I discovered what the “technical” problem was, because it actually happened to me. I was having audio and connection problems until I solved the technical problem of my computer’s USB bus drawing over 500 mA, actually 580 mA, with everything plugged into the bus.
My eMachine computer, Model T2882, only has a 250 Watt power supply and that was working at its limits with all the computer cards and USB devices that I had plugged into the machine were demanding current.
The attached links is how I solved the problem for less than $20.00!
http://www.youtube.com/watch?v=BLoYFE7Svv8
http://drbray.blogspot.com/2008/12/magicjack-reality.html
January 9th, 2009 at 1:35 pm
I just bought magic jack and am using it as a fax line. I have no problem sending, but am having trouble receiving?
Any ideas?
Thanks
B
January 18th, 2009 at 8:42 am
using magic jack is working perfect
January 18th, 2009 at 8:54 am
how do i make conference calls??
January 21st, 2009 at 7:14 pm
WELL …… IT WORKS LIKE A CHARM !!!!! Folks I really didn’t think that for $40.00 I would have such a good deal …. I WAS WRONG ….. this thing is great …… you can cut back on your home phone services / features …… and not burn all your minutes up on your cell phones …… I have heard of the nightmares that some are having but I have tried to make the MAGICJACK fail ….. and it hasn’t. I just think that the folks that are buying them are not COMPUTER LITERATE …….. this works great ….. go get one before they realize what they are selling and go up on the price …….
January 25th, 2009 at 7:39 pm
Magic Jack works if you are somewhat computer literate. I would say that you need to be one step above being able to turn your computer on.
If you read the comments about MJ you will see that some people think it is great and others have problems with it.
Most of the problems arise from computers that are not up to speed and lack of knowledge by the user.
I have had mine for a month and it works. There have been a few problems once in a while. I would not use this as my main phone if it was important for the service to be precise. There may be a few glitches here and there. I have a vacation home and I use it while I am away. It is fantastic. If you are familiar with VOIP and expect the hiccup once in a while go for it. You will be happy.
January 26th, 2009 at 7:46 pm
I JUST GOT THE MAGIC JACK AND IT HAS WORKED WELL FOR ME I PLUGED IN THE USB TO THE LAPTOP CONNECTED THE PHONE CORD TO MY PHONE AND THE INSTRUCTIONS TO INSTALLATION ARE EASY TO USE YOU JUST FOLLOW THE INSTRUCTIONS YOU GET A NEW NUMBER AND YOU MAKE YOUR CALLS I MADE MY CALL WITHOUT A PROBLEM
January 27th, 2009 at 1:45 am
I am very happy with the purchase. Ordered mine on friday, got it by monday. Extremely easy to set up. I have connected my digital voice recorder with it. So when I am home I listen to who is calling and pick up the phone if I want to talk to that person. Great product. Now I use the cell phone only when not home.
January 27th, 2009 at 8:11 am
I installed the magic jack and send and recieve cal without issue. However, when i try to call the voice mail from the magic jack itself it will not connect. Anyone help would be appreciated. I am on verizon DSL. Thanks
January 28th, 2009 at 3:35 pm
I don’t understand what all these people are complaining about!!! What do you expect for a $20 per year phone!!!
I’d like all those features MJ promisses & states they cover, BUT…even without, I’m sooo happy I’m ONLY paying $20 for a phone instead of $300 – $600 per year! If your getting MJ for what they promiss or state they have, your fooling yourself!!!
BTW… were any of you happy when you were paying $300 – $600 (w/taxes), under contracts to do so, and they still cut service/changed deals without notice! AND how many times and countless hours a year did you spend calling Verizon or Brighthouse or Comcast for problems with service and STILL didn’t feel satisfied!!!
MJ is the BEST cost saving gadget you could spend your money on this year… and for years to come!!! Quit complaining. Thanx.
January 30th, 2009 at 6:09 pm
I must say I just purchased my MagicJack today and it all true all you have to do is just run the application and plug in the phone line and you’re good to go. I use to use Vonage and had seen the ads for MagicJack, but use to doubt the product. But I must admit that it is the “Best” thing yet to come along for home phone service. You really can’t beat it at the current cost.
January 31st, 2009 at 7:19 am
This product is not worth the money nor the effort to purchase. There is only chat tech support and those with whom you connect are usually unable to converse due to poor English language skills. My magicjack has not functioned correctly since I bought it last March (2008) and I have spend countless hours with chat tech support but to no avail. They are forever escalating your case to engineers who never follow up nor return your requests for help. I have emailed the owner of the company and been ignored as well. Why would you spend any money on such aggravation? My suggestion if you want something like this, contact http://www.ringcentral.com — it is a more sophisticated service which is a little more costly but it works. Best of all, it offers telephone tech support with intelligent people. Magicjack does not. Magicjack is a joke. Don’t waste your money on it.
January 31st, 2009 at 10:56 am
572 responses, and most are from GUS? Dude, don’t lie to people. You work for MJ and you know it. Tell them to spend their money actually providing service instead of paying trolls to lie on blog sites
February 4th, 2009 at 6:51 pm
Well ….. I’m not a MJ representative ….. just a happy consumer …… I am the BIGGEST skeptical person in the world and said let me see if this works for 40 bucks …. if it doesn’t / i’ve lost more on other dumb B.S. …… and you know what …. IT REALLY WORKS…… I was goin’ to pick a NY or Cali number but decided to pick local ( since it was actually available & some of my friends might get charged for long distance ) ….. i’m running Windows XP on my cpu & Windows Vista on my laptop … and it works on both …. it loaded itself in roughly 2 minutes with no help from me ….. on the cpu I only had to open the MENU and turn down the volume & headset … if you dont then the vocals echo …..when you pick up the phone to use it there is about a 3 second delay before use but other than that … i have had NO PROBLEMS …. its neat & very painless …… if you having issues then check your system virus / spam protection ….. it can block the MJ from working also …….
If you take 5 minutes to check your cpu settings then the MJ will work ….. i’m very happy with mine ….. i thought i was giving away 40 bucks ….. but i’m savin’ money on my At&t package …..around 50 bucks a month ( and they are pissed !!! )
February 11th, 2009 at 3:22 pm
What about FAX machines? The help on MJ is very iffy. Where do I plug my FAX machine in now that I don’t have a land line? Which cords go where on what? Or do I need a land line?
February 13th, 2009 at 3:34 pm
Magic jack makes one’s life miserable-besides any company that tries to sell their
product with a little girl needs to seriously be examined!
February 16th, 2009 at 7:59 am
I don’t complain until I have checked something out FULLY and heres what I DO know… Ive had a MagicJack for 4 months now, heres what I’ve learned.
Pros: Great for OUTGOING calls.
My sound is crisp and clear.
Saves me mucho dollars when calling customers.
Cons: MagicJack doesn’t ring the phone all the time when people call. It just clicks a few times for the caller and nothing else ever happens.
It doesn’t always transfer to voicemail when you don’t answer the phone. (This happens a LOT)
Just FYI, if you install MagicJack it will NOT allow your computer to Hibernate unless you stop the MJ service.
So in a nutshell… its great for outgoing calls but… for incoming calls its pretty much useless.
February 18th, 2009 at 10:38 am
MagicJack will not allow me to call toll free to my work number and to check my voice mail messages at my toll free work number.
The MagicJack voice mail works fine, I’m talking about my toll free work number. If I try to call it, Magicjack cuts me off and won’t allow me to do it.
I contacted their I Chat service and someone from India with weird syntax and languag barrier answered and said, “It is not possible for you to call your work, and this feature is not available, but their engineers are working on it and when it becomes available, this person will personally e mail me.”
So, do NOT cut off your land line for MagicJack!
February 18th, 2009 at 4:08 pm
Does this work with cable internet service?Wild Blue?
February 23rd, 2009 at 5:58 pm
I ordered the magic jack yesterday. I did not receive a confirmation, so I don’t even know if I’m going to be ripped off yet. I’ll let you all know as soon as I know.
February 24th, 2009 at 7:49 am
Susan:
You should have gone to either Best Buys OR Radio Shack. PLUS if it doesnt work out for you it is MUCH easier to return.
I got mine in Aug of 08 ( from QVC) and it has worked perfectly for me from day one. I have DSL and XP Pro SP3. I was making calls in less than 5 min after plugging it in.
I hope yours works as well..
Joe Sica
February 25th, 2009 at 6:18 pm
I’VE BEEN USING MAGIC JACK FOR ALMOST 3 MONTHS NOW AND I NEVER HAD ANY PROBLEM AT ALL, IT WORKS GREAT FOR ME, SO I AM VERY HAPPY WITH IT,I BOUGHT ANOTHER ONE TODAY AT RADIOSHACK,AND SEND IT TO MY FAMILY ( PHILIPPINES )THAT WAY THEY CAN CALL ME FOR FREE AND VICE VERSA.I TERMINATED MY ATT CONTRACT,I HAVE TO PAY $175 TERMINATION FEE BUT ITS WORTH IT ,NOW I AM SAVING $$$ EVERY MONTH . ………………………………….. >>>PAM….AS LONG AS YOU HAVE DSL/BROADBAND CONNECTION SO IT SHOULD WORK
February 25th, 2009 at 7:14 pm
TO PAM…I JUST DONE OPENING/READING THE BOX OF THE MJ AND IT SAYS HERE THAT ,”ALL YOU NEED IS COMPUTER,WINDOWS XP,VISTA OR MAC(INTEL CHIP)AND ONE OF THE FF.BROADBAND,HIGHSPEED INTERNET,CABLE INTERNET,DSL,WIFI,WIRELESS,WIMAX OR FIOS
February 25th, 2009 at 9:20 pm
Has anyone had these problems and if so, what has solved the problems for you?
My magicJack had been working fine since I installed it about a month and a half ago. I have experienced some problems with volume, the other end tells me I cannot be heard, I speak up and it is better. Sometimes, I am told that there is an echo. I tolerated these because they didn’t come up all the time. I readjusted the jack or restarted it.
These last few days, I have not been able to make calls because the other end cannot hear me, or if they can, my voice is delayed and breaks up. I tried changing phones, changing to another USB port, rebooting, upgrading magicJack to no avail.
I am wondering if anyone out there has experienced the same and if you could share how you solved the problems.
March 4th, 2009 at 1:21 pm
Tried calling the 800 number; nothing but phone prompts – even when querying for my info. I’m sorry, but if your company is too cheap to have a live person, then it gives me cause to believe you really don’t care about your customers much. NO THANK YOU!
March 4th, 2009 at 9:33 pm
I’ve had a Mjack now for 90 days and it worked well in the beginning, but it continues to drop calls over 70% of the time. I’ve been on live chat support for over 3 hours and still no good. You can’t contact Mjack by phone and the tech support is not good. I’m stuck with it and I’m not able to contact the company to submit a complaint about the tech service. I cut and paste over 14 pages of dialogue between tech support and myself and still nothing. Don’t waste your money, it’ll make you pull your hair out and your friends and family will be irritated with you.
March 5th, 2009 at 2:35 pm
DON’T WASTE YOUR TIME,
THIS MAY OR MAY NOT WORK BUT IF YOU HAD TO TAlK TO CUSTOMER SERVICE YOU WILL REACH EVER NEW HIEGHTS OF FRUSTRATION.
I am a techie by heart and occupation, the last thing I have is time to tarnish someones co but these folks really ticked me off.
DON’T DO IT!!!!!!!
March 8th, 2009 at 12:52 pm
I disagree. I have had mine now since Aug 08 and it has worked perfectly. In fact I even cancelled my landline it worked so well.
YES their tech support SUCKS, BUT how else can they offer what they offer for $1.67 a month? NOT with people you can call. A LOT of companies ( sadly) are going to online chat for their support and you have to PAY to get phone support.
I have gone to this site http://www.magicjacksupport.com/ for all of my tech support questions. I have even given support to people there myself. There is a WEALTH of info out there if you know where to look. I found it via Google BEFORE I bough my MJ in Aug of last year.
I highly recommend it, BUT buy it from Best Buy OR Radio Shack. This way if it DOESNT work well for you, you can easily return it. I must have recommended the MJ to 15 people so far and everyone has been happy with it. Luck of the draw? maybe, maybe not.. I TO am a techie ( been on the net since 92 and online is SOME form since 83 and built my first PC in 1989), However the people I recommeded it to are not and yet theirs workd perfectly too.
You cant expect top notch support for something which costs you $1.67 a month. IF they had normal support TRUST me it would NOT be $20 a year for all calls..
Just my 2 cents
Joe Sica
March 9th, 2009 at 12:25 pm
Joe Sica
how are we sure your not working for them ? ” laughin “
March 9th, 2009 at 1:19 pm
I lost my e.mail and password,Please help me?
March 10th, 2009 at 6:56 am
Omar..
I am an out of work PC guy. I WISH I was working for them and getting a pay check..
I know!!! Let the owner of MJ know and maybe he will hire me!!
Seriously I am just a happy customer and wanted to voice my opinion to some of the nay sayers here.
Joe Sica
March 10th, 2009 at 7:45 pm
Anyone worried about the free trial, worry no longer!! Magic Jacks are available at your Local Radio Shack. They have a 30 day return policy on anything. No need to worry about having it shipped. No need to worry about shipping and handling charges. No need to worry about anything at all really! If you don’t like it, bring it back within 30 days to Radio Shack and receive a full refund. Good luck everyone!! If you have any questions, email me at tony.barbieri@gmail.com, I would be happy to help (Not with technical issues though, just questions about buying it at Radio Shack).
March 11th, 2009 at 12:38 pm
hey i want to know if you can connect more that one magic jack to only 1 computer?
March 12th, 2009 at 6:32 am
Kath:
From what I understand you can use only ONE MJ per PC ( though I have read you MIGHT be able to use more than one if you set up a virtual machine on your PC).
Joe Sica
March 16th, 2009 at 7:16 am
Magic Jack is a reliable product that works perfectly. I had no problems with my order, setup of the device, and have perfect calls every time.
I think most of the people calling this a scam, work for the phone companies. Magic Jack truly is what reviews call the skype killer. Phone companies are going to be hit hard, if you have phone company shares,,, sell them quick!
March 19th, 2009 at 4:41 am
I hear people talk about Magic Jack. Can I use it to make a phone call from Vietnam into the US? I have an ADSL line, do I have to configure my modem in order to use it? if I want to top up my account, how can I do it? Thanks.
March 20th, 2009 at 10:12 am
I prefer skype. Plus they have wireless phones and adapters that connect to your router so your computer does not have to be on.
March 23rd, 2009 at 8:26 am
i read about magic jack,it looks a nice way to call USA & Canada. but i want to ask 1 question can i use it without telephone line?? can i use it through my pc only without telephone line??
March 23rd, 2009 at 1:43 pm
USB Magic Jack lets your computer make calls to home phones for $39.95 a year
This is wrong because the price per year is $19.95. The $39.95 is the inital cost for the item. I love this item and it works great, but there is nothing free about it. I know the advertise free calls, but you are paying for the service. I still recomend it to anyone, but i wish they would fix there advertisement and not misleed people.
March 23rd, 2009 at 10:22 pm
Sir, Today i have heard regarding Magicjack with Beautiful USB for all but I want to Know In Which Country this connective is available like UK, Canada,Saudhi Arabia, UAE etc
March 24th, 2009 at 6:44 am
Nader,
Yes NO telephone line required. All you need is high speed internet connection ( Cable, DSL). You plug the Magic Jack into one of your USB ports and then plug a telephone INTO the Magic Jack. You need to have your PC on to make and get calls. If your PC is off all your calls then go to vioice mail.
Hope that helps
Joe Sica
March 30th, 2009 at 8:22 am
I love Magicjack. Now I love it even more that I got the caller id to work on my phone by getting a fixer from http://www.magicjackcallerid.com
April 3rd, 2009 at 1:47 pm
I still like my Magic Jack after a few months of use. It works pretty well. However, I have had some interesting things happen with it. I test call it every once in a while. I could not get the call to go through from my home phone. I had been doing so for a couple of months.
I called my phone service provider, Optimum Online, and they said that the problem was on their end. They fixed it and I can make the call now. I guess if you are not getting calls you may want to ask whoever called to check with their carrier. I know, why the heck would you want to have a phone that doesn’t get some calls? For me, I expect glitches, and don’t mind. It is not my main phone, I don’t use it for business, anyone who calls me knows that I have a Magic Jack and if they can’t get through they will call my real phone.
I think that this will get better over time and be pretty good. I don’t mind at all putting up with some problems here and there. VOIP phone services that go for less than two dollars a month are worth the occasional glitch here and there. Sometimes it is not their fault at all. It is new technology, so expect problems.
I like my Magic Jack. I think it is a good buy for what you get.
April 8th, 2009 at 8:08 pm
I got a Magic Jack a few days ago and so far it works perfectly. I have a cordless phone set plugged into it. Callers on the receiving end tell me the signal is just as clear as my regular landline.
April 11th, 2009 at 1:42 am
They do not offer Military Discounts, they do not answer e-mails they do not support the troops, and ther is no human contact; it is all done via online chat an the reps have no power to make a management decision. Mr. Dan Borislow makes millions and does not care about the average Joe. It is appearant all he cares about is money and his two dogs, the family seems nice though and he has done well; spread the wealth a little to the troops that has keeping this Country Safe for your Family. Do you care about the customers too? I wonder? I give back a little Mr.Borislow, I asked for a free one when I was hurting for money, did he care not at all… I reccomend everyone to write to him at YMax Communications Corp? 5700 Georgia Ave, West Palm Beach, FL 33405 – I do my job proud and if someone can send a donation to me via paypal I would aprecaite it. I just need 40 people for 1.00 each to https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=4652335
Thank you SPC B and God Bless
April 20th, 2009 at 7:21 am
MajicJack does work well. Verizon on the other hand….
I learned that Verizon blocks MajicJack coming and going. Our friends on Verizon cannot call us and we cannot call them. Yes you get dial tone and can call out but nothing happens thereafter. If you call MJ from a Verizon land line you get a fast busy signal. The ripoff here isn’t MJ but once again is Verizon
April 21st, 2009 at 8:03 pm
Magic Jack is a waste, I purchased it to replace my traditional home phone but could not get it to work. Contacted tech support for weeks to no prevail. Finally I got so Fed up that I returned the product to the store. If you are looking for a good VOIP Service, Switch to Vonage, That’s what I use now and I have never had any problems
April 22nd, 2009 at 6:08 pm
Vonage suck my dick skype works better but the problem is the cable is buying a whole internet phones and for ny specially can’t get online numbers. fuck vonage james you are vonage seller asshole
April 24th, 2009 at 6:06 pm
Magic Jack works from anywhere in the world!!!! I have been using it four months and have been in the USA, live in Mexico, spent two of those four months in Peru. All you need is internet and … you DON’t actually need a telephone. I have a laptop and a headset I use. It is wonderful!!!!! I’m getting rid of Vonage which is the REAL RIPOFF artist of all time. You do not need a home telephone line. You can call the USA and Canada unlimited. If you want to call internationally, there is a small credit you can add to your service (like Skype) and it is very, very reasonable. $25 would last me close to a year and I am a travel agent, calling internationally all the time.
Magic Jack is just as advertised. It is wonderful and simple to use. It (or other companies that copy it) will put companies like Vonage out of business.
If you’re not on the computer when the call comes in, you get an instant e-mail with the message as an attachment, so that you just click on it and can hear the message. It shows the number that dialed you. Also, all of that is recorded automatically in your Magic Jack virtual phone.
It is the best. And, if you buy 5 years of service now, it becomes $59.95 (so $12 per year or $1 per month)!!! It cannot be beat. I use it for my business exclusively.
Goodbye Vonage!!!
April 28th, 2009 at 1:22 pm
MJ works for me, over a year now. Ordered another 12 months for 20$ . I run it on an old dell laptop, xp with 128 meg. I only use the machine for that purpose. Actually run magicjack as a service and don’t even log in
Use it mostly for outbound calls to connect to con calls ect. saves me lots of cell phone minutes.
sometimes things don’t work, and I have to reboot the machine, but last time i ran that laptop over a month with out touching it, MS updates rebooted the machine and then it didn’t work. I logged in and found out that the problem was my subscription had run out:)
I bought another year and it is working great again.
Recommend it if you have an older machine, laptop with a usb port to dedicate to it because laptops uses little power, and you know how to google for help. You do have to self support, so don’t get it if messing with PC’s make you mad.
It took me a while to get it running right but once it was it stayed up for months with little effort.
May 7th, 2009 at 6:09 am
Hey, let me leave some feedback. I swear by this MagicJack. I bought it about a year ago and was in disbelief that it worked. I dont have a house phone and only use my cell but I figured I could buy this thing and use it when I’m home…heck only $20 bucks a year. I actually purchased 2 of them and got the 5 year plan. I LOVE IT. It has some rough patches you’ll grow to work around but it’s awesome. I am sitting in Aruba on the internet on the balcony of my hotel with my Delaware phone number connected to my MagicJack receiving calls as if I’m still local. You can’t beat it! Everytime I make a call people say, I thought you were in Aruba lol! Let me tell you, for the price folks are paying for phone service nowadays, I want to be able to sell this product and make residuals.
May 15th, 2009 at 5:39 am
hello!!!!!! i am jinky from Philps.i bought my majic jack from a freind here in our country, at first it really work in which i can call my husband in florida but now it does not work, Do internet connection which is low in signal can affect the majic jack? Thanx
May 19th, 2009 at 4:54 am
hi.!
i live in Dubai(uniter arab emirates)….my aunt from florida sent me magicjack
i connected the magic jack from the pc and the otherside to the phone…the local line is connected with phone(line) and i used another wire to conncet it to magic jack and other end to the extension(EXT) of the same phone
and now i am feeling like thats it.?…..i have read the above comments ..what all that about area code for internatinal dailing ? plz help
May 19th, 2009 at 6:51 pm
I like the Idea of Magic Jack and would love to try since my spend is descent enough, Just thinking is possible to call From India to Australia using the device, or is it meant only for US customers for calling and receiving calls from and to other countries.
Looking forward for sugestions?
May 21st, 2009 at 3:18 pm
I’ve had my MJ for a year now and while I wouldn’t exactly call it trouble free and I don’t trust it enough to get rid of my land line, overall it’s been OK and has saved me a bundle on long distance charges. I just renewed my contract for another year. The one problem I’ve had that is really annoying is its tendency to drop calls after a specified time. I have a few friends with whom I like to have really long conversations and I find that the calls get dropped at 2 hours (1:59 to be exact) When I first got it my calls were unlimited and about 4 months ago they started to drop at the 1 hour mark. I spent some time on the customer service chat site and they had me make some adjustments to my system which extended the time limit to 2 hours but I’ve had no luck extending it any further much less getting back to the original unlimited status. I realize most people aren’t so long-winded and probably don’t consider this an issue but I’m wondering if anyone else has noticed this problem. I’ve also noticed that if I call a number that’s engaged I don’t get any kind of “busy” signal – just silence. I never know if the line is busy or if the call hasn’t gone through. Confusing.
Any suggestions??
May 22nd, 2009 at 12:25 pm
As of the Dec 08 “upgrade” all calls were first limited to 30 min, then 1 hr and then 2 hrs. it has been that way since. Hard to believe their tech support ( and I use those words lightly) are not aware of it.
As far as the busy signal goes. I have had my MJ sice Aug 08 and I have never gotten a busy signal. I know now when I call a # and it is busy after a brief silence it goes back to a dial tone. This is how I know the # I called is busy. Was trial and error till I figured that out.
Here is a GREAT web page with a LOT of helpful info. PLEASE make sure you do a search first before posting a question. People there get ticked off if your question has been answered many times before.
http://www.magicjacksupport.com/
Joe Sica
June 3rd, 2009 at 9:50 am
How do you listing to your messages?
How do you cancel messages on your mj ?
How do leave a message on some ones mj when it full and they dont know how to clear there messages?
The mj service works ok to call some one on other service.
Need more help on basic use of mj ph-just not found in faq?
June 3rd, 2009 at 9:55 am
help with phone features.
June 12th, 2009 at 11:31 am
Anyone used magicmojita to fix callerid issues with MJ? MJ works well for me but this seems to be a rip of MJ.. anyone has any experience http://www.magicmojita.com .. seems cheap will try it what the hell…
June 16th, 2009 at 10:45 am
i bought a magic jack, sent it to my family in the Philippines , and never had any problem at all, its very clear, its like calling next door, I can call them whenever i want & vice versa for free…and never pay long distance calls no more.
July 4th, 2009 at 7:01 pm
You can buy Magic Jack now at Office Depot.
July 5th, 2009 at 10:07 am
For all of you waiting to hear a good word. I have had mine for almost a year. I am an insurance adjust and on the road a lot . I take it every where and it saves me a lot of cell time.
This is the best. I had Vonage before this, but this thing is so easy. If you have high speed internet you are crazy not to have one.
If it is not working correctly try getting the updates. Just like every other program there are updates. Then reboot.
I sent one to my friend in Costa Rica and we talk all the time and he can call anyone in the US for free.
Don’t let anyone tell you this doesn’t work. Read the dirrections and keep up with any updates.
July 8th, 2009 at 7:46 pm
Just wanted to let you all know I tried magicmojita and it did fix my callerid problems… it is a bit pricey at $9 but what the hell it is just one time and saved me the headache…
July 22nd, 2009 at 2:26 am
Well, I have had the MJ since the middle of February and had a few issues with it not always working and prompting me for a password that it would not accept. Having limited online support, I just kept plugging it in waiting for it to prompt me then deny me and doing that over and over again until it didn’t ask anymore. I ended up losing all of my saved contacts.
But for 40 bucks what do you expect. I would still give it a great review since it has saved me many minutes on my prepaid cell phone use.
It has already paid for itself several times, so even if they go belly up. I got my money’s worth from it. I hope to try using it in Thailand later this year to call friends in the US and check my voice mail on my prepaid cell phone. As you can tell by my comments, I pretty much just use it for out going calls and use the prepaid cell phone for incoming calls that go to voice mail unless it is a number I want to answer.
I have no home phone just magic jack and a prepaid cell phone and with the two in combination I am very pleased. I would recommend it to anyone that asks me about it. I would just warn them that they might not want to get the 5 year plan because who know what is going to happen in 5 years and the 8 dollar savings is not worth it to me. I would go year by year and not worry about 8 bucks, since you can save the 20 bucks per year cost in one month verses a land line.
Well, that is my review of this product and I hope it helps someone.
Take care
July 22nd, 2009 at 6:32 pm
Hi all, I have the magicjack and love it! I am getting my internet free over a wireless connection using a cantenna receiver, it costs “nada” and I am running magic jack thru that connection and it works great, the only thing I cant get my fax software to use it, so I use freefax a free service online, it lets you send a file and it works great also. So I pay now $20 a year for the phone service .
July 22nd, 2009 at 7:54 pm
im from canada,how can i order this product?
July 23rd, 2009 at 12:07 pm
Need phone # to talk to some one about my hook up to my security system
July 25th, 2009 at 9:02 am
iam Ahamed from sri lanka….
how can i use my magic jack to middle east??
July 27th, 2009 at 8:36 pm
Hi…I just want to ask if I can buy magic jack in USA an use it outside of the country to call the country…I mean…if I leave outside of the United States and buy magick jack and make the payment you request, I can plug the device in my computer and call USA from where I am?
August 2nd, 2009 at 1:48 am
Hi all,
I just got MAGICJACK, and it works wonders. And guess what i am using it out of USA, thanks for my bro who gifted it to us. now we can call n number of times to him in USA that too free.WOW.
Ranjt
August 5th, 2009 at 11:30 am
YES>. you can eliminate your home phone…to youc an actually use the head set (with the mic) for your computer to both anwser and make phone calls. Now if you WANT to hook a phone up to your pc you can. ( i have one thi sis hwo i know) I ahve had mine about a year. If you run into trouble using your magic jack try running the magic fix. Or update it on the manufacterors website. The live customer help also helps too…SOMETIMES. it also doesn’t work it your pc is turned off.But you can forward you calls to any cell phone.which is pretty darn cool.I really liek my magic jack it saves me almost $200.00 a month on my phone bill and it had some pretty cool features too! Hope it work for all for all of you too!
August 6th, 2009 at 9:21 pm
I am using the Magic Jack as I write. It is fabulous and easy to use.
Calling from JA to my mom in Jacksonville,Fla
August 21st, 2009 at 9:52 pm
i have a majic jack,i’ve purchased last november 2008, i only used it for almost 6 months, but the promo wen i bought it is for 12 months so wat happen to the promo ,is it gone. and i also forget the email and password that i used. what can i do ? tnx
August 27th, 2009 at 8:28 am
if you like geting f–k go and get the MAGICJACK it works as good as your ass . for two days it works then you are f–k and why it dont work the way they say it works . they are so feel of shit about magicjack. and if you like to f–k up your computr go get one and you well see . there is no one to call to talk to at all . you have to e-mail them and when you do it is all bs from them . so go and get one and get f–k . so go out get one for $39.99 and see how you are going to get f–k by MAGICJACK . I DID BIG TIME AND THEY DONT GIVE A SHIT THEY GOT YOUR MONEY . AND I LOOK AT SOME OF THE ADD’S ON HERE MAGICJACK AND FIND OUT MAGICJACK PUT SOMEONE OF THE PEOPLE UP TO THIS TO TELL YOU IT WORKS WELL IT DONT . SO GO AND GET ONE AND YOU WELL SEE. MIKE
August 29th, 2009 at 6:47 am
It is unfortunate for all those not believing on Magi jack. I am in africa, Senegal. I purchased mi Magi jack 1 year ago and it is working very well here in Senegal . I use it to call US and Canada all the time without problem.
My friend bought it for me then and its working
August 30th, 2009 at 5:19 pm
Hi ben (#1 comment):
you can use it in malaysia but only if you call US or Canadian numbers.
you can save a lot if you have friends in the US/Canada and you have your MagicJack installed in Malaysia. you can call you friends or they ca call you free.
sorry, no time to read all the comments. i am not sure if this has been said already.
thanks.
August 30th, 2009 at 6:16 pm
Do I have to keep my computer on all the time, in order for me to receive or make phone calls with the magic jack?
September 1st, 2009 at 12:45 pm
I can’t seem to get an answer to this question. I have ONLY a cell phone. To use Magic Jack, do I need a land line? If I buy a regular phone, can I plug it into the Magic Jack and USB port, or does the phone have to be a working land line? If you know the answer, could you send me specific, step-by-step directions on how to use Magic Jack? I am especially interested in making international calls.
Thanks to whoever might answer this.
Sally
September 2nd, 2009 at 10:31 am
Just had a major drawback to magic jack. Outside of the fact that they will just drop calls from time to time. IF YOU USE A CONFERENCING CALLING SERVICE magic jack will now block that number from connecting. Instead they will make you try to use there conferencing calling service instead. VERY POOR BUSINESS DECISION. I won’t renew over this.
September 3rd, 2009 at 3:07 pm
Magic Jack is the best thing since sliced bread. i am in the U.S. and sent one to my gf in the U.K. that I set up with a number local to me. we have saved a ton of money. is it perfect? no, there are drawbacks as there are to anything when you look to cut costs. the point of it is to eliminate the landline and still use a regular phone. it does that. unplug your phone from the wall and instead plug it into the MJ. it’s that simple. call forwarding works like a charm. some things i would like to see changed or adjusted would be to port in an old number (not too big a deal) and to be able to change how many rings b4 voicemail picks up (this for me is a big deal cuz it seems it should be a simple fix). also i would like to personalize the greeting in voicemail (again, i would think simple). one complaint is when their website goes down and i cant change the call forwarding setting right away…rare but does happen. they have international call rate but i find them to be a bit high when calling some countries and also mobile phones in those countries especially. i use a calling card instead…problem solved. anyway, if somebody doesnt like the MJ then i guess its a case of either they got a glitchy product in which case it should be returned for another (sold just about everywhere now btw) or its just not for them or perhaps they are just plain dumb (which maybe isnt their fault…could be genetic lol). final thought is that the MJ is a no-brainer.
September 4th, 2009 at 7:56 am
Dear Sirs,
Kindly, be informed that i fased one problem during i connect the Magic jack by USB and Display Message” One of USB devices attched to this computer has malfunction and windows does not recognize it” PLS,Check and Replay Urgentaly
Best Regards,
September 12th, 20